Snapfish UK Reviews

Name: Snapfish UK
Rating: 2.43

2.4 Rating 81 Reviews

35 %

of reviewers recommend Snapfish UK

Company Reviews

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Metrics

2.4

Based on 81 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have order over 450 prints couple of weeks before Christmas. When I got them, I was very disappointed with quality. All photos were blurry! I could understand if the one taken with mobile didn't come out the best, but not the one taken with professional camera! I contact via email couple of times but i was just ignored and nobody ever contact me back! Stayed without perfect Christmas gift for my father! This wasn't nice experience and definitely will never buy from snapfish again!”

Helpful Report

Posted 5 years ago

“Terrible from start to finish. Ordered three lay flat books for our parents as memories of our wedding - order would have cost almost £300 if it wasn't for a special offer. First ones arrived late, they had print lines all over them and the margins uneven on the pages, plus damaged front covers. Kindly offered to reprint, after admitting a printing error. Second batch arrived and the quality was just as bad. Holes in the book spin, damaged covers, one book is barely layflat, the back cover of one had a seam in the middle of the cover where it has been finished poorly, pages folded in half - not sure if this company has quality control. Customer service less than helpful. Now our parents will be getting a poor quality book of the best day of our lives for their Christmas present, which we will then take back straight away, as we have to send them back to Snapfish to get a refund. Will never ever use these cowboys again. Either get the product right or give me my money back.”

Helpful Report

Posted 5 years ago

“A one star rating is very generous. I ordered 120 photos from Snapfish and never received them. When the photos were 2 weeks late I enquired and I was told to be patient. Then after 4 weeks I was told I could have my photos resent or a refund. I asked for the photos to be resent. Then I received another email asking to confirm if I wanted a refund so again I said I would like them to be resent. The next day I received an email to say my order has been cancelled and I will receive a refund which was not what I requested. And the refund was £0! Where my order was £12. I has spoken to three consultants in the last 3 days and they all say they will escalate my query and then I never hear from them again.”

Helpful Report

Posted 5 years ago

“Wasted 70£ on photos that come with stands for on top of tables, units etc and they all arrived without stands, currently been over a month since i ordered and been told multiple times they will be with me in 2 to 3 days. Still waiting! Delivery arrived on time just not in full!”

Helpful Report

Posted 5 years ago

“I ordered my Christmas cards 2 weeks ago. 50 of my 70 cards ordered are still missing. Snappish have so far been absolutely unhelpful at addressing the issue and have just advised to wait further. Meanwhile I have missed all my international mailing dates. 5 phone calls and one live chat later, my issue is still not resolved and no replacement pack has been ordered. Do not use this company, the service is the worst i have come across in recent years.”

Helpful Report

Posted 5 years ago

“Photo book for my mother's 60th… My photo book for my mother's 60th birthday was supposed to arrive today. I have now been told it has only just gone into production despite it being ordered a week ago. Terrible. Do not use.”

Helpful Report

Posted 5 years ago

“Bought a couple of items from these guys. Won’t be buying again from them. First was a canvas print that was put together by a monkey, creases on the dudes where folded. The other was a blanket about as thin as a paper towel. Upon opening fluff started coming off it. Expect it to last all of 5 mins. Their support chat was useless asking for photos. Won’t be using them again”

Helpful Report

Posted 5 years ago

Snapfish UK is rated 2.4 based on 81 reviews