Snapfish UK Reviews

Name: Snapfish UK
Rating: 2.43

2.4 Rating 81 Reviews

35 %

of reviewers recommend Snapfish UK

Company Reviews

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Metrics

2.4

Based on 81 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent website for uploading photos, low pricing for bulk ordering, a great range of products, some excellent online discount offers and a fast delivery, coming much quicker than they committed to when placing the order.”

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Posted 6 years ago

“Easy to upload photos onto the website, and delivery is relatively quick. I had one issue with one of the photos but the customer service team were really helpful and dealt with the matter quickly and efficiently.”

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Posted 6 years ago

“Always get my pictures printed by snap fish. My pictures are kept at Snap Fish and I can get the printer whenever I need to. As an amateur photographer some of my better pictures get printed in A4 size. The print quality is brilliant and for a lot cheaper than I can print my self. Always offers on deals. They keep you informed of all progress on your orders. All in all I can not fault Snap Fish.”

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Posted 6 years ago

“Snapfish offer a free 50 prints every month and their prints are super cheap. Unfortunately they didn't arrive on time due to an incorrect shipping address but they sent me out a replacement straight away!”

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Posted 5 years ago

“I looked at other company's for a canvas, and they where very expensive. The Easy Canvas Prints price was the cheapest that I seen, for being your first time ordering a canvas.”

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Posted 5 years ago

“Slight delay delivering order but results are amazing and prices were great.”

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Posted 5 years ago

“Great service, thank you so much for my items. Only criticism would be how long the delivery itself took, but when my order arrived I was so pleased with the quality and colour. Thanks again!”

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Posted 6 years ago

“Pretty straight forward in making our photo album. Only issue we had is when we saved our project and went back to it a couple hours later, it wasn't there. So completing it in one go is your best bet. Nice themes and user friendly.”

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Posted 6 years ago

“My Christmas Cards came and has the wrong last name on the cards.”

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Posted 1 year ago

“Average (at best) Snapfish are average for small prints (up to 7x5) but I wouldn't waste my money on anything larger. I recently ordered a range of prints. The small ones were good, but sadly the 8 x 10 prints were very poor (and they were professional photos so it wasn't down to image quality).”

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Posted 5 years ago

“They offer great coupons but their quality is not what it used to be.”

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Posted 5 years ago

“Not only no cheaper than the leading photo book supplier (CEWE) but pics came out lacking punch and dull - the same pics via CEWE were a true representation of the originals uploaded. Not recommended.”

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Posted 11 months ago

“Very disappointed. Faces so dark couldn't see them. Cropped people yet I fitted the photo in the size they recommended. Colours much different than original photos. Service was quick.”

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Posted 2 years ago

“The photos arrived as ordered. However the Christmas gift didn't arrive. I contacted Snapfish on six occasions, but was told to wait longer for it to arrive. As yet I'm still waiting.”

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Posted 4 years ago

“Very unhappy with the quality of my photos (6x4). I ordered a set of photos from snapfish and an identical set form another well known company. The difference between the photos is astonishing and clearly showing that the photos ordered from snapfish have been compressed to much it has ruin the clarity The Snapfish photos will be going in the bin and I will not be ordering anything from them again.”

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Posted 1 month ago

“Like many other reviews of late (I have read a few stating this exact problem I experiened), I ordered prints of a specific size, to find that they were not the exact size ordered, for example, I ordered two 16.5x12inch prints - when they arrived something made me measure them and found that they were 16.5x11.75inch. I know a tolerance in measurements does occur and is expected (maybe 1 or 2 mm), but 1/4 inch is not within what people would accept as a tolerance in measurement. Either Snapfish are intentionally printing images smaller that the size they are selling or the calibration of machines needs realigning. Within this order and experience I also ordered; Four 8in x 6in (measuring these they are 8in x5.75in). I also for sizing up claimed 10 free prints (well 9 actually as the price calculation was incorrect), again these should be 4in x 6in (measuring these are 4in x 5.75in). UPDATE - I have been waiting for almost 1 hour to discuss with Snapfish's only chat customer service and still have not been connected with a live agent. UPDATE 2 - The same issues were raised with size as other reviewers, discrepancies in sizes are acceptable, yes I appreciate some tolerance maybe 1 or 2millimeetres, but a 1/4 inch tolerance is not an acceptable tolerance.”

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Posted 2 months ago

“Absolutely shocking, placed an order in November with next day delivery and still waiting having been promised twice the order has been sent.”

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Posted 4 months ago

“I ordered a personalised jigsaw. It stated it would come in a box with the image on the box. What I received was a box that you would get a pizza or fish and chips in with a bit of paper glued on the front. It looks horrendous and I would be embarrassed to give someone this as a gift. Tried to complain but customer service has ignored me.”

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Posted 5 months ago

“Snapfish is a scam. They have zero customer service. I ordered an item for delivery. It has not arrived. There are no updates on the tracking. I’ve emailed multiple times and received no reply. Their chat function just sends you to an FAQ page which sends you to the tracking page and you’re caught in an endless loop with no resolution. They take your money and leave you high and dry.”

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Posted 5 months ago

“Used to print out wedding and honeymoon pictures - my screaming red hair looks brown, my bright purple weding dress is muted and the Adriatic skies and sunsets on our honeymoon are awful - just dim and no bright blues.”

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Posted 6 months ago

Snapfish UK is rated 2.4 based on 81 reviews