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Snapfish UK Reviews

2.4 Rating 81 Reviews

35 %

of reviewers recommend Snapfish UK

Company Reviews

2.4

Based on 81 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a number of 4x4" prints which eventually arrived cut too short. Contacted Snapfish who initially kindly offered to credit my account so they could be ordered again, except the second time arrived with the same issue. Contacted customer service again to ask for a refund feeling completely disappointed with the quality and time wasted, to be told it needed to be passed on to a manager to assess. I then receive an e-mail confirming their pitiful terms and conditions that state "all sizes mentioned on the Services are approximate and some deviations can be expected as the products are created on an individual basis." I certainly do not expect when ordering products from a printing service, to receive items that are not cut to scale - not only on one occasion but twice, despite a reference to 'understanding accurate sizing is essential'. Reference to the 'skilled artisans' 'taking pride in crafting each product with the utmost care and attention to detail' is laughable - how an 'expert' can get such a simple detail wrong is unacceptable. My satisfaction, or providing a seamless customer service, is clearly NOT Snapfish's top priority which they state it to be, considering the order totalled less than a measly £5, surely it would have made more sense to refund this and keep your customer happy, rather than upset and lose them entirely. After this occurrence I will not be using Snapfish in the future for printing any products, nor will I be recommending the service to anyone!”

Posted 8 months ago

“f I could rate zero I would If I could rate zero I would. The photos produced are so inaccurate that they do not fit the frames bought to fit the same size photo. They cut people off the end of the photos (which was not shown in the edit as it was uploaded) and the customer service is absolutely shocking. Very very very disappointed with this company. And no one was willing to help resolve it, offer a replacement or provide a refund. The photos, from my wedding, unfortunately have had to go straight in the bin as they are very poorly made, unprofessional and the wrong size. I would NEVER RECOMMEND and certainly will NEVER use again. I have had to cut my losses due to the incompetence of the customer service agents and take my business elsewhere. AVOID AT ALL COSTS. You will be very disappointed!”

Posted 8 months ago

“Downloaded various photos apps at the time so couldn’t remember who I actually placed my order with but received confirmation from ‘OnlinePass’ that I ordered with them (not that I can find an app under that name but Snapfish were one of my downloads).. anyway I never received anything from OnlinePass even though they charged me three times; twice was double billing in error & third for a subscription I didn’t sign up "ID Photo Protection Service (£5.90/mo), 30 day free trial" I’ve found out apparently they put this in the T&C when you place the order & your iPhone doesn’t need to authorise it with your ID. However I randomly received some photos from Snapfish of another woman?! Snapfish told me they have no orders under my account & were confused. They took the reference from the photos & said they’d end the live chat now & email me. Never received an email. I can only assume OnlinePass & Snapfish are related. They both have poor reviews. Luckily I managed to sort this with my bank by raising a dispute & since I received no service they were able to refund me but warned in future to check the sneaky hidden T&Cs”

Posted 9 months ago

“After placing an order I quickly realised the delivery address was wrong. I contacted the company and was told the address would be changed and the item delivered to the correct address but they then delivered it to the original wrong address instead. There are many company's that offer this printing service so best to look elsewhere as this company has the worst customer service I have ever encounted. They won't even give me a refund!”

Posted 9 months ago

“The money for my order was taken but no sign of delivery. The contact information for customer services says that they can be contacted by phone,email and live chat. Fantastic; BUT there is no telephone number, no email address and live chat onle redirects you back to the home page. As I do not use Social media I am left with no method of contacting Snapfish to ask a straightforward question.”

Posted 10 months ago

“Ordered a Mother’s Day card two weeks in advance. After the estimated delivery date passed, I discovered they hadn’t printed my card. I called straight away to query and was told it would be posted 1st class, they sent it 2nd. Mother’s Day was yesterday, we still don’t have the card.”

Posted 1 year ago

“Absolutely shocking experience, as well as dreadful customer service. STAY AWAY From this company if you don’t want to be stressed out of your mind over your order. Payed an extortionate amount for fast delivery well in time for Christmas, literally classed as “overnight delivery”. Well tell me what kind of overnight delivery takes 2 weeks? Surely should be renamed to fortnightly delivery. When I purchased my items, (not to mention they charge delivery separate for each item even though going to same address) the predicted date was well before Christmas. When the item was dispatched it’s now saying it will take several days longer, so if I’m lucky it will come before the end of the new year! It can’t be tracked either! Tried messaging their social media and emailing which I got no response from, not to mention I also saw many angry comments from customers with the same problem as me, which suggests this happens often. I tried the live chat option, which dosnt work. And also tried calling customer service, which IF you do finally get through, they put you on hold for no obvious reason, and leave you on hold until you have no choice but to hang up and ring again, or they just hang up on you if you won’t hang up on them! There is no logical reason to be putting someone on hold for over 20 minutes just to “check” an order status. I hope everyone reading this review decides to order elsewhere, as only then snapfish will start to improve. As even if I do manage to get a refund AFTER the new year, I still won’t have my gifts for Christmas, and now don’t even have time to order them from elsewhere. Every other order I’ve placed from other companies has came in time, so just really does say a lot about the terrible service of this company. AVOID like the plague”

Posted 1 year ago

“Beware, if you don't have an account you can not save your work! I spent hours creating a new project which was a photo album, but as I didn't have an account I could not save the work, when I created an account and tried to save my work the site reloaded and I lost all of it, and there is no way to get it back.”

Posted 1 year ago

“Terrible product quality and awful customer service. Free photo prints with the quality you’d expect from the same.”

Posted 1 year ago

“Order not arrived and no update on delay apart from order status that it is still in production so not a delayed postal issue . Would not have ordered if I was aware it would not be received by the date stated . Not happy , won't use again .”

Posted 2 years ago

“If i could give 0 stars i would. Appalling - sent the wrong photographs which included photos of someone elses child - couldn't advise as to where the photos of my own children had ended up / been sent where. Complete breach of privacy and when tried to talk to them about it was only offered a refund via the chat function and no explanation as to where photos of my children were. Absolutely SHOCKING. Will never be using Snapfish UK again.”

Posted 2 years ago

“Orders reportedly despatched 10 days ago have not arrived and have not even Been logged on the Royal Mail system - despite having a tracking number. (This suggests they are being shipped from abroad and have yet to arrive in the UK or were never delivered to Royal Mail). They are overdue yet Snapfish insists I keep waiting blaming Royal Mailz. This issue is not flagged up to customers and Snapfish continue to encourage people to place orders in time for Christmas despite now claiming there are known delays. I have spent 2 hours on the phone with pleasant people from Snapfish and have been promised a response but despite promises of head back from them by the end of the day - nothing. Frustrating and dishonest.”

Posted 3 years ago

“Photos came back cropped, faces cut off etc a lot of images fuzzy. When I co reacted customer services they said it was my fault for not cropping/ editing all my pictures! Nowhere does it say when you send your pictures as they are straight from your photos/camera if you don't edit them all it'll be your fault. I also sent them pictures as proof. Rude really.”

Posted 3 years ago

“They have not printed and sent half my order despite them telling me they have. I have £100 worth of prints missing. Complaint raised with PayPal. Never again this company are thieves”

Posted 3 years ago

“I ordered a photobook for my best friend's 30th, as during lockdown I am unable to see her to celebrate. I was very pleased with the speed at which it was shipped. However, when checking the Royal Mail tracking, it said the below; *Returned to Sender Tracking no. QJ*********GB Sorry, we were unable to deliver this item at 04-06-2020 as it was not possible to identify the delivery address. It will now be returned to the sender. Service used: Royal Mail Tracked 24™ The address on the item was either incorrect or does not exist. Please contact the sender for any queries.* I therefore went onto livechat at Snapfish and was told I would have to wait for the delivery window for the item to be delivered to be over, as it could still be delivered. Which is obviously incorrect as it was RETURNED! I then went back on livechat today and spoke with a support member who was helpful i nthat he has reordered my item and it will now be remade. However at no point was any discount offered. I used snapfish as I thought they were good - I would advise against anyone using snapfish for a gift, you will be DISAPPOINTED. I wish I had gone elsewhere”

Posted 3 years ago

“I DO NOT RECOMMEND Snapfish. They made multiple printing errors in my wedding album. After the 5th copy full of errors, I gave up and had to start again with a different company. I was very upset by the whole thing and spent months on the phone making complaints and requesting a new copy without any errors, which they failed to deliver. If you're looking for a photobook, I highly recommend: https://www.mixbook.com/”

Posted 3 years ago

“I DO NOT RECOMMEND Snapfish. They made multiple printing errors in my wedding album. After the 5th copy full of errors, I gave up and had to start again with a different company. I was very upset by the whole thing and spent months on the phone making complaints and requesting a new copy without any errors, which they failed to deliver. If you're looking for a photobook, I highly recommend: https://www.mixbook.com/”

Posted 3 years ago

“Too slow, don't bother! I ordered my boyfriend a Birthday card 13 days ago, first class delivery, and it still hasn't arrived. It's his birthday today. Really slow delivery especially when I'm receiving things in 1-2 days from Amazon and other online paltforms.”

Posted 4 years ago

“I sat for hours to arrange the album as a gift for my friends anniversary. The quality was poorer than I thought it would be, some of the pictures were darker than they were on my pc. They had missed off the picture on the front cover. That not my fault, I was offered a replacement but I would need to re do the the whole album again at not charge. No guarantee that I would get the correct album this time. Gave up went to photo box site and started a new album, I found Photo box to be to be far superior to Snap fish. Wouldn’t recommend them to anyone.”

Posted 4 years ago

“I was unhappy with my order and asked for a refund so I could get my money back but Snapfish cannot refund "...if the error is not from the production team". I now have an unwanted canvas I spent a lot of money on. Apparently a credit towards smaller prints will help the situation. Very disappointed in the customer service.”

Posted 4 years ago

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Snapfish UK is rated 2.4 based on 81 reviews