“Being asked to leave a review for an item I ordered 3+ weeks ago but still not had delivered can’t be a serious request, I have tried numerous times emailing snoozer to find out where the order is yet still not received a confirmation of when it will be delivered”
“Really poor returns / customer care.Emails did not address problems , phone not answered.
I need to talk to a PERSON re issues like trying to return a big product that was sent vacuum packed & is too large for the box. Clarification of returns procedure . Phone not answered etcetc”
“I ordered my Cozy Cave on a Thursday. It arrived on the Friday. I would have been impressed except that they sent the wrong size. There is no phone number for contacting them. I've been using e-mail, which is answered fairly swiftly. I feel that they're stalling me. I'd like honesty e.g. no stock - choose another colour OR we only ship on a Thursday. All I get are platitudes!”
