“Truly shocking company only received half the order of which was damaged 30 mins on hold each time to get through no response from emails even though they state 7 days for a response which is a joke in itself so they take money from there calls by wasting at least an hour each time you call full of rude and inexperienced staff avoid at all costs they are a nightmare”
“Waste of time ordering anything from this company paid for a bathroom suit and paid extra for next day delivery only a toilet turned up. Then when I managed to get hold of them on the phone was told it was all out of stock even tho it showed in stock on the web site.”
“A living Nightmare dealing with this crowd. Today is the 14th of March and I ordered on 22nd of February and still don’t have my bathroom. I spent min €1200 but one item which was not coming into stock till end of March was to come in a separate delivery. They knew my order was urgent but they put all of my order into the end of March order. My builder is on my back and the plumber is under huge pressure. Every time I ring I wait 15+ minutes and I’ve to explain my situation each time. Nobody cares, they deliver 1000’s of items a day so don’t expect anyone to give care and there’s no manager available. You are just a number and they are just computers saying yes or no and manager not available.
I was very unlucky but if u feel like taking a big risk then go ahead. I certainly have big regrets.”
“Awful company. Complaint not resolved after 4 months.
Faulty sink and awful customer service.
The staff do not have a clue about the products and will look to blame your installer if all else fails.
AVOID AVOID AVOID!!!!”
“Unfortunately ive had a terrible time with Soak.com. They firstly didnt address my property properly so DX the delivery company couldn't find my residence. When I did manage to speak to the delivery company and get the product finally, the product didn't even work and what's worse is it looked like it was put together by a chid! Wires weren't soldered, just wrapped round the bare ends of others wires and the product didn't look like it had any care and attention at all!
Ive rang them and they seem to apologise but still after emailing photos of the issue they've not even bothered to reply this is 4 days after emailing.
So far im still left with a faulty product and no one responding to my messages.
One of the worst companies I've ever bought from!!”
“worst company ever- received products 5 months late. awaiting refund and everything about this company is bad. there customer service, replys, lack of respect. waiting on monies to be returned and they wont reply now. do not use.”
“Great website and product range, but as soon as your done with buying thats where ypur problems start if you have an issue with your order or delivery.
Ordered a shower bath screen and the glass fell out of the frame seal the next day and smashed all over the floor. Very difficult to get through to anyone on the phone on hold for over 20mins each time. Managed to get hold of them via twitter and raised serious product safety concern and they gave me an email address to go through. Sent my email and got a response saying it may take up to 7 working days for a response, that is ridiculous! Its the 7th day and no response so im expecting this to be a wild goose chase from here onwards.
A second order a basin tap never received. They charge £4.99 for delivery of a small items by Royal mail, get a dispatch email but no tracking number and have to wait 8 working days that's there expected delivery time. Nothing received and back on the phone after another 15-20min hold on the phone listening to classic music and nothing else on their phone lines do get through to someone and am told they will raise a claim with Royalmail and someone will email me in 48 hrs. Yes you guessed right to response so now a second wild goose chase.
Probably the worst aftersales service i have encountered in over 10 years of regularly shopping online.”
