“Absolutely appalling customer service. Emailed to check what pillowcases would go with the duvet set I was ordering was given help. Immediately ordered both. A few days later pillowcases arrived no sign of message about duvet set. Numerous attempts to email and phone eventually told it was out of stock or refund emailed to say refund for both items as they were bought to go together. Again nothing numerous attempts to get through by phone and lots of emails. Had refund for duvet set but they are refusing to refund pillowcases because I washed them ready to use when duvet set arrived, which I have now been told has been out of stock ages and is wrong on the website. I now have 2 pillowcase which don't match the bedding I have due to their incompetence. I am pursuing this, was promised a response yesterday but as normal no response will be contacting them again today. Do not touch this company used to be good but no more.”
“I don't seem to be able to have any contact with customer service?! The number on the website doesn't connect, the online chat leads to nothing and I've had no response from email comms. Yodel will not accept my return due to the size of the box it was sent in (I've tried numerous drop offs) and Soak and Sleep won't respond. Really not sure how to progress. Very disappointed with the customer service which is a shame as I am an advocate of their products. It will definitely put me off shopping with them in the future.”
“Here's a revised version of your review:
"I’m extremely disappointed with this company’s communication. I sent multiple emails, none of which were answered. The phone number listed on their website plays a message saying, 'this phone number is not recognized,' and their online chat is always unavailable. It seems like the company may not even be operational anymore. Be cautious if you're considering making a purchase from them."”
“I bought a topper, £112, and used it for 1 night under protection. It did not make my sleep any more comfortable and so I asked to return it in is original packaging within 48 hours of receipt, and they said no! £112 wasted! How are you to test it if you don't use it once! Awful.”
“I bought the ‘as soft as down’ all seasons duvet in the emperor size. It is amazing. So thick and heavy. Keeps me just warm enough without over heating. I never want to get out of bed now!”
“Over the past 12 month I replaced all duvets, pillows and mattress toppers. I am impressed that of the quality of every single item. Love the down pillows and winter duvet. Opted for a silk duvet in summer that's both cooling and warm.”
