Soaprise.me Reviews

Name: Soaprise.me
Rating: 3.92

3.9 Rating 25 Reviews

72 %

of reviewers recommend Soaprise.me

3.9

Based on 25 reviews


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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bath bombs lovely if I actually received what I paid for I emailed to solve the issue of not receiving my full order and have not heard nothing back and now lost money on a product I didn’t receive”

Helpful Report

Posted 6 years ago

Hi Beverley, Thanks for your review. You recently asked us about 1 x Glitter Billionaire Bath Bomb missing from your order. Unfortunately we received hundreds of emails the same day due to an issue with Royal Mail and therefore your message was not replied to. We have since; 1.) Sent an apology for overlooking your message during unforeseen circumstances. 2.) Provided a refund for the missing item. 3.) Also sent a replacement item out free of charge. As we're a small business (a team of just 5) it can be very difficult for us to keep up with unexpected increases in emails/phone calls etc. and once again I'm very sorry for any inconvenience this caused for you. If there is anything else I can do please let me know. Many Thanks, Spike

Posted 6 years ago

“Disappointing no reaction really with the bath bombs in the bath and I ended up spending more time scrubbing my bath after because it had stained.”

Helpful Report

Posted 6 years ago

Hi Alice, I'm so sorry we disappointed you with our bath bombs. Is there a particular product that you had a problem with? We are happy to provide you with a refund for any returned items and also pay your return postage should you wish to return anything. The main difference in reaction between the bath bombs we supply versus those from better known brands is the presence of "Sodium Lauryl Sulfate" also known SLS. Many consider SLS as a skin irritant and it certainly doesn't offer any benefits to the skin. A certain well known brand of bath bomb supplier have published many articles actually promoting SLS and this allows them to include it in their bath bombs to make the fizzing reaction more impressive, but in reality it doesn't make the bath bomb any better for the skin. We have always tried to make sure this ingredient is not in any product we supply, however customer feedback suggests that this ingredient is important to some customers, especially to those who like the 'foam' and 'fizz' reaction of bath bombs from the better known brands. As a result of feedback we are now exploring the addition of this ingredient into some of our bath bombs as it is this ingredient that makes the "foamy" bubble effect which holds colour in the bubbles on the top of the water. Some people like bath bombs for their ingredients, some people like bath bombs for their colour/fizz/reaction, some people like them for the scent - We're trying to get something to suit each preference, but as we're a new business it does take us some time to learn and make improvements. Once again I'm very sorry that you were disappointed on this occasion. We are working to add new products that are better suited to your preference and I hope we can serve you again in future. Many Thanks, Spike

Posted 6 years ago

Soaprise.me is rated 3.9 based on 25 reviews