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“Firstly the outer skin cracked and had to be replaced less than 5 years after installation. Secondly one of the hinges has now broken on my now 8 year old door but solidor have changed the design of hinges and I can't get a replacement. Shocking for a door that cost over £1000 in 2016. Not impressed, would not recommend and will never buy from solidor again.”
“I needed a replacement door 2 years after fitting due to poor quality. Finally arranged for this to be fitted however the wrong size door was sent so had to arrange a second date. After several more weeks of chasing Solidor, the second fitting date arrived however once again, the incorrect size door was sent again!! Several more weeks pass and 3rd time lucky, the correct size was sent however there was no door knocker or spyhole provided so my door still isn’t completed.
Since then, I have made 12 phone calls which go unanswered, sent countless emails, Facebook messages, Twitter messages, contacted Solidor via their website contact form however I have been completely ignored.
This was 3 weeks ago and have now contacted citizen’s advice for support in progressing this as formal action against Solidor.
This would be so easily resolved if they only arranged for a spyhole and knocker to be fitted.
Before deciding to deal with this company, think very carefully, if you have any issues they will completely ignore customers once they have taken their money and provide no help. I have been very reasonable and polite however this won’t get you anywhere.
Avoid like the plague, they will happily take advantage of paying customers.”
“Awful product quality, so bad I actually left an online review, which I don’t usually do. Multiple problems with the product had to be repaired, some multiple times, and the door design I’ve ended up with is not the one I actually chose and paid for; people can see into my house when they should not be able to, which is both a security issue and a comfort issue, and for the price I’ve paid, that’s completely unacceptable. They eventually replied to my review, outwardly looking to solve the problems for those who read the review, but actually nine months later there has been no progress whatsoever. They had eventually promised to remedy some of the problems, and then just stopped responding to my emails. There’s no way to actually contact them about problems, only for sales. I’ve dealt with multiple people by email, and none are now replying, I’ve also used their online contact form and been ignored, updated the review and been ignored. I’ve never once been anything but reasonable. I just want what I paid for!! Ridiculously bad experience, and ridiculously poor quality of product (at a massive price), which they apparently aren’t willing to try to rectify despite being perfectly reasonable complaints. Just beyond belief.”
