“Solmar quoted us a price for a 'heated pool' when we booked a villa in Portugal with them. We then noticed they hadn't included the 'heating' in our booking so we asked them to do so, and the price was increased from that quoted! Then when we arrived in the resort they forgot to turn on the heating (which was finally turned on 3 days later). However the heating made no difference to the temperature of the pool, yet Solmar would only compensate for the time the pool had been 'off'.
Incidentally when we paid for the 'heating' extra on their website, the site took multiple payments from my credit card, finally maxing it out and incurring charges.
This company is unreasonable, amateurish and their systems are useless.”
