“I booked a villa in Portugal for my family, who live in different countries, to go in June 2020. Unfortunately we were unable to go due to our flights being cancelled but we did receive flight refunds from Ryanair.
However Solmar wouldn't give me a refund, despite me suffering financial difficulty due to the pandemic, although they did offer me £400 odds instead of the £1664 paid. Obviously I would not accept this so Solmar gave me a credit voucher for the £1664.
When I tried to rebook the same villa for 2021 I was disgusted to be told by Esme at Solmar that the price of the villa had increased to between 2 and 3 thousand pounds.
When I queried the vast increases, Esme told me it was the usual 5% yearly increase and some cancellation protection payment.
I told her that I was very unhappy with the price increase and was curtly told by Esme to fill out a complaints form! I am absolutely disgusted with Solmar, who have been holding my money for most of the year, and their customer service is completely unacceptable!!!”
