“Wish I could give them ZERO stars, but 1 is the lowest. I received a lap desk as a gift, and a small piece on top was missing. Horrible customer service. Could only contact the company through email. Even though I gave them all the info from the item, they wouldn't even let me buy the replacement part since I didn't have a receipt. I told them the product was useless to me without that part. Can't do business with a company who doesn't stand by their product, and at the very least provide a means to replace parts. Won't do business with a company who doesn't care about people trying to use their products. Would never recommend purchasing from this company. And if you give one of their products as a gift, please provide the recipient with a receipt.”
“I purchased one of their office chairs from Amazon, which turned out not to be suitable for my large size.
I did not complain as this was the risk I took, I simply posted feedback on Amazon stating the chair was not suitable for LARGER customers. They contacted me and gave me a full refund, I said I no longer had the box to return the chair, so they let me keep the chair too.
Good customer service seems to be so rare these days, and I have not had cause to write a positive review for a while, so this has really made my day.”
