“Sony's customer service and policies make this company a nightmare. The company uses a bot to respond to customer service inquiries and has policies that other companies do not use. I personally bought a game, played it for a few days, and didn't like it. It was impossible to get a refund for the game and my subscription on time, which is unacceptable. I will never buy games from this company again.”
“I ordered a new TV (XR-48A90K) and there was NO remote control in the box. It took me over an hour going from sales to technical support and then to customer relations in order to get an order for the remote control placed. This is so ridiculous and I am utterly disappointed.”
“Shocking customer service from SONY CORP for well known defective product e.g. HT-MT500 soundbar. Advised me to pay £33.60 for inspection by Authorised Sony Repair Centre knowing that the PCB required for repair was no longer available and inspection fee could not be credited against a repair as advised. Then was offered £100 buyback on soundbar system purchased 3 years ago for £445. LAST PURCHASE OF ANYTHING SONY FOR ME.”
“Happy, Bought the Sony MDR-XB70BT Extra Bass Bluetooth In-Ear Neckband Headphone. Love it as I can workout with the and they don't fall out, when they say extra bass they mean it! If you like a lot of bass you will love the earphones, I could've done with a tiny bit less thats why I gave is a 4 star rating but I do love them and would still get them anyways”
“Awful, awful company these days. "Sony" used to be the 'go-to' company back in the day, but today's products are awful. Purchased a £2k television and it failed after 26 months. Sony were absolutely no help and actually said they 'expect' electronic products to fail. Sony - for your reference, here is the email reference: [case:17483439][email:335876381]”
“Now tv there made I felt with my wifi but when I called up there said we will get someone out asap the next day someone come out and fix it for free and I did not have to pay anything for a month and am really happy there are good for the purchase I got everything for only 39 a month it the best wifi ever really quick to thanks now tv”
