SOPHIA WEBSTER Reviews

3.2 Rating 101 Reviews
54 %
of reviewers recommend SOPHIA WEBSTER
3.2
Based on 101 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone

Write Your review

Tell us how SOPHIA WEBSTER made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
SOPHIA WEBSTER 1 star review on 7th October 2022
Lea
SOPHIA WEBSTER 1 star review on 7th October 2022
Lea
SOPHIA WEBSTER 1 star review on 7th October 2022
Lea
SOPHIA WEBSTER 1 star review on 9th September 2020
Kat
SOPHIA WEBSTER 1 star review on 9th September 2020
Kat
SOPHIA WEBSTER 1 star review on 9th September 2020
Kat
SOPHIA WEBSTER 1 star review on 9th September 2020
Kat
4
Anonymous
Anonymous  // 01/01/2019
What a terrible experience Sophia Webster should be ashamed. The cost does not reflect in the quality. I would not stock this product customer service terrible quality terrible value for money terrible need I go on !!!!
Helpful Report
Posted 4 years ago
Appalling customer service. Please do not use this site. Ordered shoes 8 days ago with immediate confirmation email & funds taken from bank account delivery was to be 1-3 working days with an email to confirm dispatch. Heard nothing by today so emailed for an update to be told the shoes were not in stock & that they would issue a refund but this was only instigated by me contacting them, can’t help but feel they would never have got in touch. These shoes were a birthday gift for my daughter & I am now in the position of having no time to get anything else!! Like other reviewers please use Net a porter their service is impeccable. Wondering from other reviews here how long it will take to get the money back into my account!
Helpful Report
Posted 4 years ago
Three weeks on still waiting for a refund and have had no response from their team via email. Very disappointing and would not buy from again
Helpful Report
Posted 5 years ago
Terrible customer service. It has taken over a month since item was returned to the warehouse to process refund, which I still haven't received. Would never order from Sophia Webster again.
Helpful Report
Posted 5 years ago
Poor customer service. Charged me for an item that they didn’t send out to me. (Ordered 3) Queried this and everytually after taking a few days to reply to my emails they took a several days to refund. Then tried to arrange a return for the other two items and over one week later (I have confirmation they was received by them 8 days ago) and still no refund. Only company I have dealt with that takes so long to process returns and deal with customer queries. I won’t re order from this site as they are simply not efficient. Will opt for net a porter in the future for any Sophia Webster items.
Helpful Report
Posted 5 years ago
very Poor customer service - almost 3 weeks to process a refund and no reply to emails asking where it was!
Helpful Report
Posted 5 years ago
SOPHIA WEBSTER is rated 3.2 based on 101 reviews