“Bery impressed with the service. I was given a contact number in case there were any issues. The goods came very well packaged and right on time. I will use this company again and would highly recommend to others.”
“Absolutely fantastic fryer don’t hesitate to get one .
Being able to let the oil fill up the under compartment is fantastic.
Quick delivery great product.”
“Item was out of stock on several of the websites that I looked at. Sotel.de had in stock and dispatched efficiently. Item exactly as ordered and whole process worked extremely well.”
“Ordered a Lexmark CS517de printer from them at £80 less than UK prices. Quick and prompt replies from seller and Fed Ex delivery. Great product at a great price.”
“Excellant service provided by this cops by. Heiko was most helpful. Items dispatched promptly and securely packed as arrived via fed x . Would use again.”
“Ordered a Bosch food processor and all went very well. Price was also competitive. I only give five stars if there has been a problem and it has been resolved professionally. Since there were no problems I give four stars.”
“Worst company on the planet,sent me a used toaster,I returned it the MD said it had the wrong plug on it so having put the right plug on (l assume) said it was fine.I never said it wasn’t working I said it was an old toaster which it was it was filthy inside.then the MD said it was a different serial number on the one I returned,to the one they sent me,why would I send an old toaster back I don’t have a lot of old toasters lying about.he finally said the toaster didn’t come from his company,what a horrible person,still waiting on my refund for returning his old toaster”
“Wish I had read this page before ordering! I ordered a coffee machine for £183 but received a large blender. I had to pay a substantial amount on top to return the item by post- to Germany. The seller has acknowledged receipt but won’t refund me because I left a bad review (criticising the fact that the item was wrong and I had to pay a further large amount for postage.)
The MD has responded to my enquiry about the refund by saying he’s not going to be helpful because I left a bad review! What terrible service.”
“Reading the bad reviews on here 100% resonates with my own experience especially reports of how utterly unprofessional their, of all people, MD was - Heiko Somorowsky. It makes sense that the company is so bad if they employ someone so completely disinterested in providing a half way decent service. They still - one month later have provided no update on my refund of a faulty iron and I suspect as they are so bad will do all they can to avoid refunding me. Sotel is honestly the rudest, most unprofessional company I have ever dealt with. They sent me a faulty product and from the very start of the return process their emails were openly hostile with a littering of exclamation marks and question marks, as if the fault was a gross inconvenience to them and they could not be bothered. At no point whatsoever did they do what any respectable company would do and apologise. The marked absence of any professionalism makes me wonder what sort of people actually work there…given the bar is so low. Avoid. Avoid. Avoid.”
