“I am writing this review because of the fantastic assistance I was given by a member of staff at Waterloo Station on Tuesday 1ST July around 3.15pm. I had travelled down from Scotland and was en route to Hampton Court when I became quite stressed due to the heat and my train delay. I am a lady of mature years and was frightened that I was going to faint when I asked a member of staff if he could help. He immediately accessed me some water and stayed with me until my train arrived and put me on it. I honestly don't know what I would have done without his help and asked for his name, so Zack de Nobrega thank you so much for your help. He is an asset go your train company.
Sheila Simpson
Edinburgh”
“This is on behalf of the 21 of us who travelled from Totton to Poole yesterday especially Sue in her electric wheelchair. From making the first phone call in the morning to request assisted travel up until the time we came home last night the service was first class. Everyone involved were so helpful and made our day extra special. We don't know their names but would like to say a big thankyou to them and that their help was much appreciated. They are a credit to your company.”
“Mark helped me a lot in a very professional way to find the directions. As a pregnant woman I must say Mark provides me the best passenger service. God bless him. Thank you!”
“Bally at Ashford Station! Oh Bally the lovely lady Clerk who helped me sort out the issue I had on a trian ticked I had purchased online. I almost lost hope and thought I would lose all my money but she came through and helped me. Not just that, watched her customer service to other client as I waited in line, only to get to my turn and I wasn't just treated with an excellent professional service , but also patience and compassionate. Now I can make my journey without worries. God bless Bally. 🙏”
“I was able to purchase a discounted cheap return and get Nectar points. I found it useful that when you ran your pointer over the various times and prices you could read relevant information. So many tickets, so many regions and so many chances to fall foul of rules you don't know, don't understand and then pay a fortune because you were misinformed.”
