“I ordered a gift for my daughter's birthday on a guaranteed 2 day delivery. Only one item turned up so messaged Space NK and just received a generic email with no delivery date. I perserved and was offered a refund which I accepted but this has been withdrawn now!! Tried ringing but after an hour waiting to speak to someone i gave up. Tried live chat but again a generic reply!! Space NK is an awful company if I could give zero stars i would.”
“As a former Retail Manager for Christian Dior, I am deeply familiar with high-touch luxury clienteling, consultative service metrics, and premium beauty retail standards. What I experienced at Space NK Canary Wharf completely failed to meet those basic fundamentals.
I visited the store to purchase the premium Victoria Beckham Beauty foundation drops and spent a total of £169. Despite being prepared to invest heavily, the staff actively refused to assist me. I was left entirely unsupported, ignored, and forced to guess my shade alone.
Walking into a high-end beauty boutique and being made to feel unwelcome and uncomfortable is completely unacceptable. A retail transaction of this tier should be an elevated, consultative experience, not a dismissive guessing game where a client spending premium prices is treated with complete disregard. I will be taking my business to an alternative branch to rectify this under their satisfaction guarantee.”
“Placed a £477 order and nothing was delivered. They have ignored my emails- the only response I received was to say the order had been delivered- no investigation not further email replies since I told them it hasn’t been delivered to me! Disgusting!”
“I ordered three items from Spacenk and only two items were delivered, I paid for next day delivery which did not happen. I have tried to contact then via their website on numerous occasions and have spent over an hour waiting on the phone on two occasions but no answer just kept me hanging on. Absolutely appalling customer service, I will not be buying from them again. I have requested a refund for the missing body wash or replacement.”
“My order got lost by delivery service and nobody from Space nk responded, I wrote emails and emails and no response…very unprofessional very very unprofessional
I dis not get a refund not even a reply
I paid 20 euros for delivery
Highly unprofessional and very disapointing
Do not buy from them”
“Absolutely awful company. Ordered a couple of items (1 blush for £26 and another item costing £4) with delivery between scheduled between 3-5 days. A week after I ordered, I got in touch with them chasing my items and they informed me that they are changing systems and there would be a delay. Another week later, still not received my order so chased again with the same response. After approximately 2.5 weeks, I opened a PayPal dispute (for non receipt of goods) and they settled in my favour. Shortly thereafter Space NK sent out the £4 item and 1 of their complimentary items. They informed PayPal that they had delivered the goods so PayPal got in touch asking whether I would reverse the refund. Hell no!!! The main item I purchased was the blush which was the reason for my order in the first place and also the much more expensive item! Obviously, they are scam artists, sending out the cheaper item in order to get me and PayPal to return the money. Absolutely shocking and underhand. Obviously had no intention of ever sending out the blush. If there are system changes, the customer has the right to know at the point of ordering if there would be significant delays. And to only send out part of the order which was a lot cheaper than the main item, is totally counterproductive and my conclusion is that they are a scam. Thank God for PayPal.”
“I was working in the distribution centre, Perivale. The most racist employer I have faced within the last 20 years in the UK. If you are from the East Europe then you will be treated like the second class citizen. An arrogant management has no clue at all what happens on the shop floor. All days they just sit on their a***s, farting into the office chair and getting the money they don't deserve. And their HR? An absolute disgrace. Most of the employees they don't care at all about the job. Just chatting and counting the minutes until the end. If you would like a promotion to the better position then you need to be a snitch or an ass licker. Ideally both. When you work really hard then they will squeeze you like a lemon and later kick you out anyway. Once you will openly say your opinion then you will become a public enemy number one and they will do everything to get rid of you. After two and half years of my service I say NEVER AGAIN. Don't come to work here. There is many better places where they will not treat you like a dog.”
“Terrible Experience with Space NK
I usually avoid posting about bad experiences, but my recent ordeal with Space NK has been so upsetting that I feel the need to share.
On 2ND October, I placed an order with them for two Christmas gifts (Order No. WK29047430). As someone with serious health issues and limited mobility, I rely on others for help, so I carefully planned everything to ensure the gifts would arrive on time. On the 8th of Oct I received an email to inform me that one of the products was out of stock. I was really upset and called the customer service, to inquire why it took them 6 days to inform me that the product was out of stock as now I will have to make other arrangements, and I was running out of time. They just dint care. They inquired with me if I wanted to continue with the order once its becomes available and I confirmed that I would like to cancel it immediately as it was no good to me at a later day. I was now concerned about the other product and they said it would take another 3 to 5 days for delivery. I was very upset and emotional at this as I knew it would not come in time and that I would have nothing to take with me; as I reckoned it would not arrive in time; I requested them to cancel the whole order but they told me NO. As it was already placed. I was hysterical and shameful to admit I was crying. They just said they could not help at all. I was the only person who came there with nothing as the order never came to me in time and I felt so embarrassed. I also told them that I could not do anything with the products as they are very harmful for me due to my health complications. Unfortunately, it’s been a disaster from start to finish:
1 It took them SIX DAYS to inform me that one product was out of stock, leaving me no time to make alternate arrangements. When I called their customer service, they didn’t seem to care at all. I asked to cancel the entire order since the second product wouldn't arrive in time, but they refused.
2. Despite explaining my mobility challenges, they were dismissive and unhelpful, telling me I could "just return it" when it arrived—completely ignoring how difficult that would be for me.
3️. Unfortunately, on the 17th of December I had a serious infection as was admitted at the hospital and discharged only on the 4th of December and they inexplicably charged me AGAIN and sent the product I had already cancelled! I was recovering from a serious infection and hospital stay, only to come home and deal with this additional stress.
Their customer service has been appalling—no empathy, no accountability, and no follow-through. Even after requesting a manager to call me back, I’ve heard nothing.
Now I’m stuck with two unwanted products, out of pocket, and overwhelmed by the whole situation. I’ll NEVER order from Space NK again and wouldn’t recommend them to anyone.
I would NEVER NEVER AGAIN ORDER FROM SPACE NK or RECOMMEND ANY ONE TO DO AS AS WELL. The mental stress and embarrassment they have put me through is shameful. I am even so emotional writing this.”
“THE WORST!!! Do NOT order from them online! Please! I am in New York and I ordered the Ultimate Cleanse makeup remover. The lengths and time I have spent TRYING to contact this company has been ridiculous. Simple thing---the pump doesn't work. I even brought it to Space NK in Bloomys and the woman couldn't return or fix it. I have contacted them via email, text, what's up app-----sent pics, receipts, letters.... They got back to me via robot asking for a VIDEO!!!! This has been almost a month now. I wrote them that I am DONE! The product went in garbage and I'm out $50 dollars. DO NOT BUY FROM THIS COMPANY!”
“DO NOT GIVE THEM YOUR MONEY.
I have placed an order, and returned few items. I have been refunded LESS than I paid. After 1h on the phone and 2 weeks back and fourth with emails they are UNABLE to provide an answer why. Laughable!!! Please stay away SCAM”
“As a long-standing Deluxe Member, I’ve consistently supported this company, but my recent experience has left me deeply disappointed. One of my orders was left in an unsecured spot without my permission, resulting in it going missing. When I reached out, I was met with a standard response, essentially saying it was my responsibility to handle the loss. For a brand I’ve been loyal to for years, this lack of care is frustrating. With so many other options available, I’ll be choosing to take my business where customer loyalty is genuinely valued.”
“I would give 0 stars but i can't. The website didn't work well when i placed an order and i saw that i placed two orders for the same product....500£ both! I have tried to cancel it and there was no button for that. I tried to contact service team for 3 days in a row sending messages and tried to call, nobody! My last order with this company!”
“Truly horrible service from them. Ordered 3 weeks and it still has not shipped. Customer service post generic answers or refers to the courier. I have to wait 1 more week to start a charge back from my bank as space nk stopped answering my messages.”
“My daughter spent all of her birthday money on space NK products in order to receive the free gift that was offered at the time of purchase. When she received it - there was no gift! We contacted them to hear that the item was out of stock and therefore could not be fulfilled and no replacement was offered . This contradicts advertising standards! Very disappointing !!”
“I placed an order for 40 euros and had to pay an additional 27 euros in import duties, on top of the shipping costs and VAT. In short, do not order from here! When I inquired, they coldly referred me to the terms and conditions. Space NK should make a greater effort to inform customers outside the UK about these additional charges during the ordering process. I scoured the site, but there’s no mention of this in the FAQs or costs for international customers. Space NK knows this can happen and should use that knowledge to better inform customers. It was an unpleasant experience, and I will never order from SPACE NK again.”
“This webpage is not authentic. When they get your money, they respond promptly, but when you want to withdraw money again, they never get back to you. If it not for M a d a c o v i . c o that helped me receive a complete refund of my money I would have lost everything that they stole from me”
“Spacenk never fails to disappoint! The wrapping was beautifully organised and the products were outstanding!!!! This is a brilliant website to order off of but the in store isn't as nice as staff are bery unpleasant but other than that super😃”
“Went in to Windsor branch on Tuesday 28th Feb 2024. I was served by Dimonte, I explained what I was looking for she showed me,explained all about the product from Eborian. Then we went on to concealers from Kosas Dimonte offered to apply it, gave me tips and tricks...she was very knowledgeable for her young years. Also she applied Blusher, unfortunately they did not have the shade which she said would be the best in me. She made me feel very comfortable and therefore I purchased most of the items, will watch for the blusher to come back in stock. 10 out of 10 for Dimonte a credit to Space NK Windsor. I will return and hopefully see her again.”
“I popped into Space Nk in Marlborough today and I could tell by the member of staffs face she was judging me as soon as I walked through the door. Giving the (you don't have enough money to shop in here vibe) I asked for help with purchasing some toner and explained what I want and the look I was given was soo unsettling. This member of staff made me feel soo uncomfortable and gave off vibes that she really didn't want to help me. In hindsight I shouldn't have made the purchase. Never will I shop in there again”
