“I have never had an online purchase like this before. I didn't receive the oil I bought in time or past the deadline and tried to contact sparrow tree to no advantage. Thus was a year ago, and just a week ago my package was sent to me and a confirmation email for delivery and there it was at my house. How did this happen? I am glad I got my oil but a year later? Maybe just a mistake I don't know.”
“It took more than a week to receive the item. One small bottle of cedar oil. I had to send an e.mail asking for my product, then they sent it unbelievable. There is nothing like Amazon delivery.”
“It took a long time to receive the 3 bottles of Peace and Calming Essential Oil that I ordered.
But they finally arrived and I'm now a Happy and Peaceful Camper.”
“The only reason why this review is not worse is because the product is very good as advertised. However, the service was quite poor and I ordered on September 2 and the product was not shipped until much later and didn't receive the product until September 19.”
“Sparrows Tree seems like the type of local small business that I'm happy to support and their prices are pretty fair, but it took 12 days from the date of my order to hear anything back from the company, even after following up after the first 8 days. It took 17 days to get the order via standard shipping, which is not great but also not uncommon; however it would have been a lot less concerning if I had heard back in the meantime or been able to at least track my order.”
