“Roxanne is awesome! She responded promptly and helped me out when my original purchase was not available. This was my first time buying from SPC and I will defiantly look here first for all my sporting good needs. Thanks again!”
“They called about a bat ordered! Needed to change to get before Christmas! They were great to make it happen for my two great hitting grandsons! Tom Beall”
“I ordered a bat that was out of stock. SPC upgraded my order to a newer model and kept the purchase price as is. They even called an explained the issue. Great customer experience”
“I NEVER purchase bats online from a random place that I don't know. At SPC every employee is honest and never tries to 'upsell' customers into something that is not necessary. We are always able to use to into the back room cage and get some swings in with the various bats to get a real feel for how it swings before buying it. For the teams I coach, and for our personal purchases in our home, we only use SPC.”
“So far so good, easy order, shipped the same day. Now if Fed Ex does their job I should have my daughter's bat in two days.
The price wasn't the cheapest I found but they had it in stock, and that is a big deal these days. Everyone wants to be the middle man without putting any skin in the game, dropship is too common these days.
SPC I will use you again keep up the good work.”
“October 2021 - Ordered a bat for my son. Website showed it was in stock. Placed the order, quickly got a tracking number notification and other e-mails. Days passed, item never shipped. Finally called them today. Was told the "oversold" the bat for the number they had in stock. Claimed they sent me an e-mail about it (didn't receive but I got all their others). Offered to put me "at the top of the list" when they get them in (could not provide any timeframe) or a refund which I accepted. Refund arrived quickly.
What is dishonest about their operation is I jumped onto their website just after I hung up and guess what, the website still shows the bat to be "in stock". So, my takeaway is they want to make the sale while willingly misleading on the status of the stock and then hope you agree to let them keep your payment until they get it back in.
This is an in-demand bat, I get it. Was surprised to see them still have it in stock actually. But JustBats and other online retailers are honest about the status and offer e-mail notifications when the stock returns. This is shady shady shady in my book and will prevent me from doing business here again.
My advice if you do decide to purchase here...call and make sure they have the item. Also, why don't they hold off on charging the account until they actually have the item...front loading payment for something you have no timeline on receiving is not how retail sales should roll...especially when you have no timeline on being able to fulfill an order.”
