“Good cakes, reasonable price, customer service could be more helpful, and delivery is unreliable. What's the good of ordering a birthday cake as a birthday surprise if you can't be sure it will arrive on the day?!”
“Unreliable.
Order 3 different baby sponges for 3 different friends at different addresses. I thought I'd cheer them up because they were feeling a bit low due to the current situation.
.
All 3 cakes were to arrive for a set date. Two friends received them. The third box of cakes didn't arrive. Was told each day they would turn up when I enquired. Nothing. There was an apparent address confusion.
Was then told the dept had not sent it out.
In the meanwhile, I've ordered numerous items other places during this time - all have been reliable.
Called and told I'd get a refund. Not the point at all.
Won't be using this service again.
Not reliable.”
