“Disappointed with the unreliable delivery service - paid extra for express delivery, only to receive an email saying they couldn’t meet the delivery date I paid for. Whilst I understand delays happen, not offering a refund for the express delivery fee is poor. The response I received was unhelpful, and I won’t use them again - too unreliable.”
“After coming across Sponge by chance (I wish I hadn’t) I ordered for my brothers birthday and the order was due Saturday, and has not arrived. I normally order doughnuts as gifts but the company has gone into administration where I normally order from, so was looking for somewhere new to order my gifts from. I would've ordered elsewhere if I knew my order wouldn't have arrived, particularly after paying more for Saturday delivery. This as my first (and now last) experience, was not good. Only hope the order now actually arrives after reading other reviews!!”
“Paid for express delivery. Delivered to the wrong address!! Birthday gift for my sister very disappointed.
Tried to contact via order confirmation but form stating wrong email address and wrong order number. What a waste of time and money”
“Cake did not turn up and neither did email explaining why until I enquired about non delivery. Very disappointed with unreliable service and lack of joined up customer support. Beware of this company”
“No cake delivered customer service terrible
Ordered Monday gave slot time stayed in
Didn’t come 4 phone calls later to sponge cakes no customer service
Never buy again 0 out of 10”
“I will not be ordering from this company again. I fell in love with the Quirky Card and Cakes a nice change from the bog standard card. First time was fine, but second and third time the card did not arrive when it should of and when I checked the tracking it was posted after 4pm 2 days before the card was due to arrive and the cake only had two days before it reached the best before date. I contacted Lauren in customer services to say three times the mailman was past and the cake did not arrive, but to be frank she couldnt care less kept saying wait until 5pm even though I said the mailman handed me my other parcels but this was not there. They post too late for the date and the cake is okay. I told Lauren I was disappointed and will not be ordering again to which she replied "Okay no problem". Take my advise loads of other companies do this services out there use them and not this one. I 100% will no be buying again.
Edited - 16/03/2023 - please note the response below is rubbish and they have blocked me on Facebook when I requested a refund this morning. I ordered so I could have the delivery 16th March for my mothers birthday today 17th March. I have been advised the Card arrived 17th March @ 14.25 too late for giving to my mum at her birthday lunch so had to go out and buy a birthday card, due to this arriving too late. Awful company to deal with and customer service non existent. If we ordered the card with more than a few days of the due date of the birthday the cake would be out of date for giving to my mum. Give this company as wide berth !! Complain and they will block you on Facebook.”
“Absolutely delicious cake! Took a gamble ordering a chocolate 16th birthday cake for my son from a company I hadn’t used before - it arrived on time, in perfect condition and tasted amazing!! Packaging was lovely, the sponge and buttercream tasted really fresh. Can’t recommend this company enough! Will definitely be buying from sponge again. Thank you!”
“ORdered Wednesday morning for next day delivery. Didn't come next day, or the day after. apparently the courier company didn't get it in time. Unfortuantely it was for a wedding tomorrow so too late now. Absolutely gutting”
“Good cakes, reasonable price, customer service could be more helpful, and delivery is unreliable. What's the good of ordering a birthday cake as a birthday surprise if you can't be sure it will arrive on the day?!”
“What an amazing Company
I ordered 8 baby sponge cakes + candles &birthday card for a friend
He sent me a picture when he received it - wow absolutely amazing
Charlie said the cakes were fantastic
Great value for money for what you provide
I would like to say a big "thank you" to Amy for her really really quick response to my emails & her help to change my message on the birthday card”
“We ordered a cake for my Granddad as a lockdown surprise. Unfortunately the delivery firm left the cake outside in the sun on the hottest day of the year and didn't notify us that it had been delivered for 4hrs. The cake (which was filled with buttercream) was inedible.
What was worse was the reaction of the company (Amy) who was incredibly condescending in her responses and essentially told us it was tough and the cake would have been fine sat in the sun all day!
AVOID!”
“Unreliable.
Order 3 different baby sponges for 3 different friends at different addresses. I thought I'd cheer them up because they were feeling a bit low due to the current situation.
.
All 3 cakes were to arrive for a set date. Two friends received them. The third box of cakes didn't arrive. Was told each day they would turn up when I enquired. Nothing. There was an apparent address confusion.
Was then told the dept had not sent it out.
In the meanwhile, I've ordered numerous items other places during this time - all have been reliable.
Called and told I'd get a refund. Not the point at all.
Won't be using this service again.
Not reliable.”
“Bought 10 small sponges in varying flavours at the Good Food Show yesterday, they are just delicious, I buy them at every show and really look forward to finding the Sponge stand, would recommend them to anyone who loves cakes”
