“Called Spy Alarms to book a routine service for my alarm I was greeted on the phone by a lovely lady called Georgina who was friendly and super efficient in answering my questions and booking a service at a convenient time for me Thank you”
“Sussex Alarms were a great company taken over by Spy. An expensive contract you canโt get out of for 3 years. But still pay for a call out whatโs the point? Very expensive bill every visit. Dreadful customer service. I changed to a different alarm company (with great customer service and reasonable bills) forced to carry on paying Spyโs contract but at least I didnโt have to deal with this company. Go local avoid!”
“Rubbish company. Poor customer service.spoke with two people, one called Ashley must be working from home as she stopped the conversation 3 times due to a child in the back ground. The phone was then cut off ? I then called back and spoke with someone called Lara who was marginally better but was having technical difficulties, said she would call me back. no call back, so tried to call again with no answer. I will try for an estimate elsewhere.”
“Amazing service considering we are in a pandemic, the engineer attended was polite, professional, friendly and made me feel safe in my own home due to wearing PPE and sanitising everything he touched! 10/10 Spy Alarms! One very happy customer”
“Highly recommend spy alarms, I have been using them for many years now for my home and business properties! I have had communication with the service department on many occasions and cannot fault their professionalism and customer service! They are all a pleasure to deal with. The engineers are always polite and efficient especially during covid-19. Highly recommended!”
“We have had a contract with Sussex Alarms for 25Plus years and understand that they were brought out by Spy Alarms.
We had a problem with our keypad since before Christmas. I kept on ringing the company to be told I would get a call back shortly. Nobody ever called me back. We kept telling them that it was urgent as we could not always set our alarm so would not be covered by our Insurance company if we had a break-in.After many calls they sent out an engineer who looked at the pad and said its old & would cost ยฃ450-ยฃ500 to replace so we waited to hear when they could do this for us stressing how urgent this was & another 10 days went by and we still heard nothing .I rang again and at last got a wonderful girl called SARAH FOLEY. She was superb. I asked to speak to a manager in charge, SARAH said her manager was in a meeting & Sarah would call me back as soon as her manager came out of the meeting. Sarah discussed the problem with her manager. Called me back straight away. Booked for an engineer for 3 days later & the new keypad was fitted on the Friday at no charge because of the type of contract that we had. A BIG THANK YOU TO SARAH FOLEY the only person who acted quickly kept me informed and got it sorted.”
“We had an alarm contract with a local company for a number of years and paid for an annual service contract. Whenever we had issues an engineer would promptly attend and take care of the problem with the costs (except parts) covered under the annual contract. The local company was subsequently acquired by SPY. I called with an issue that our alarm showed a fault and kept going off. I was informed that SPY charge for a call out, even if you have an annual service contract. I really don't see the point in paying for an annual contrat when you are charged for any call outs.
However, my bigger issue is with the customer handling. The person that I spoke to quite clearly didn't care about retaining me as a customer, doubted my word that I had ever had free call outs and was generally off hand in manner.
Needless to say, I will not be renewing the contract and do not recommend this company.”
“My intruder alarm provider was acquired by Spy Alarms. My agreement with the original provider came with agreed terms and conditions. Despite agreeing, in writing, to adhere to the said T&C, when called upon Spy Alarms revoked completely, stating that the T&C were no longer appropriate. I had not agreed to this...yet I have written confirmation from Spy stating that they would honour the agreement in situ. In other words they are trying to change T&C without advising their client base.
Dreadful company, use them at your peril.”
