Stamps Direct Reviews

Name: Stamps Direct
Address: 22 Mason Road, Norwich, Norwich
Rating: 4.85

4.9 Rating 4,031 Reviews

96 %

of reviewers recommend Stamps Direct

Company Reviews

Metrics

Info

4.9

Based on 4,031 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Stamps Direct:

Stamps Direct Ltd - The UK's Largest Independent Rubber Stamp Manufacturer
Stamps Direct was established in 1964. We are manufacturers of rubber stamps. Over the past 60 years and more we have built up enormous experience, knowledge and expertise in all things concerning design, manufacture and delivery of rubber stamps. Because we are manufacturers we are able to deliver most orders within 24 hours or if you wish to collect, even quicker. We can even make a stamp for you while you wait.

Visit Website

Phone:

01603 487246

Email:

sales@stampsdirect.co.uk

Location:

22 Mason Road,
Norwich
Norwich
NR6 6RF

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Stamps Direct 5 star review on 6th May 2025

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service good, Courier they use rubbish”

Helpful Report

Posted 3 years ago

“sadly didn't like that because of the spacing of the design and how small the stamp was, you can't make out the design at all, just comes through as a hexagonal smudge. I know things are probably automated on your side, but I feel like you should have offered some guidance on the site that this might be an issue at the very least, but also potentially emailed to be foreseeing this issue. I'm left with a useless stamp that's too light to be a paperweight”

Helpful Report

Posted 3 years ago

Dear Andrew Thank you for your email. The stamp has been produced to the maximum dimensions possible on the stamp ordered. What size would you prefer the stamp to be please? The impression we have on file (stamped on paper) is quite clear. What surface are you stamping on please? Kindest regards Colin Cousins Manager

Posted 3 years ago

“Not received the stamp ,”

Helpful Report

Posted 3 years ago

Dear Peter Thank you for your review. Your order was despatched on 29th November via First Class post. Royal Mail are currently stating that First Class items can take up to 8 days. If your parcel doesn't arrive by 7th December please contact me. Kindest regards Colin Cousins Manager colin@stampsdirect.co.uk

Posted 3 years ago

“I made an order. I thought I was getting an overnight service, but 6 days later still do not have it”

Helpful Report

Posted 3 years ago

Dear Jack Thank you for your review. Your order was despatched on 22nd November via First Class (as requested). Royal Mail are currently stating that First Class items can take up to 8 days. If your parcel doesn't arrive by 30th November please contact me. Kindest regards Colin Cousins Manager colin@stampsdirect.co.uk

Posted 3 years ago

“The stamp was a lot smaller than I expected, not sure on returns policy?”

Helpful Report

Posted 3 years ago

Hi, Thanks for your review. I'm sorry the stamp is smaller than expected. If we split the text over two lines so it read just "BRUNCH CAFE" we could make better use of the space. Would you like to see this proof before deciding? However, if you'd like a refund please let me know and I'll email you a returns label. Kindest regards Colin Cousins Manager

Posted 3 years ago

“Customer Service great quick delivery. But this stamp is not giving me very good coverage on my rubber stamp. Sorry”

Helpful Report

Posted 3 years ago

Hi, Thanks for your review. I agree that the impression isn't what we'd expect to see. Have you watched our YouTube video? https://youtu.be/A8C4gPNp6r8 If you're still not able to achieve better results please drop an email to: colin@stampsdirect.co.uk and we can resolve. Kindest regards Colin Cousins Manager

Posted 3 years ago

“Postage costs were dis-proportionate and extortionate.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your order and review. Our website isn't able to calculate postage based upon parcel size. As your order was only for one small ink pad we sent this as a large letter. I can offer you a £1.50 refund or free postage on your next order. Please let me know which you prefer. Kindest regards Colin Cousins Manager

Posted 3 years ago

“I purchased traditional sealing wax. The order and delivery process was spot on. Regretably the product was very poor. Having purchased the sealing wax to use with the family signet ring to seal envelopes the wax did not perform at all - it was tacky and elastic and did not receive the crest impression. After multiple attempts used a different wax bought from a high street shop - which performed perfectly but was regretably not red. Great service poor product”

Helpful Report

Posted 3 years ago

Thank you for your review. I'm very sorry to hear the wax didn't perform as you expected. Would you like our Customer Service team to email you a freepost returns label? (once received back we'll issue a full refund). Kindest regards Colin Cousins Manager

Posted 3 years ago

“£20 for a tiny stamp wasn’t great”

Helpful Report

Posted 3 years ago

Hi Elly, Thank you for your order and review. The Loyalty Card Stamp ordered has a maximum impression size of 10 x 10mm. We could make the stamp larger for you on a different model and we'd only charge the difference between the two. Please let me know if you'd like to proceed. Kindest regards Colin Cousins Manager

Posted 3 years ago

“cheap and flimsy”

Helpful Report

Posted 3 years ago

Dear Mark, Thank you for your review. I'm sorry that the stamps aren't to your satisfaction. Plastic Cased Self-inking stamps are used in various environments, including factories and hospitals. If they aren't meeting your needs, could you please email me with more details and I will endeavour to find a more suitable alternative for you. Kindest regards Colin Cousins Manager colin@stampsdirect.co.uk

Posted 3 years ago

“Embarrassing sending a review out before the stamp is delivered!”

Helpful Report

Posted 3 years ago

Hi Rob, Thank you for your review? Could I please ask if your order has now been delivered? It was despatched on 6th August. Regards Colin

Posted 3 years ago

“My low rating is because my recent order (efficiently delivered etc.) of a refill pad was to replace an identical one bought only in January this year. That has rapidly started to break up in normal use, leaving a continuous deposit of bits on the stamp itself and resulting in blurred and blotchy prints which seriously disfigure documents every time it is used. After numerous messy attempts to clean it up I decided the only thing was to try a new pad, and if that is no better I shall have to get a new stamp and pad from elsewhere. The original pad supplied with the stamp produced perfect sharp prints for quite a number of years, and I fully expected a replacement pad to do the same, but it is nothing like it. I will see how the second replacement turns out. WR Weston”

Helpful Report

Posted 3 years ago

Dear William, Thank you for your review. I'm sorry to hear you're experiencing these issues. I wonder if the stamp is picking up paper dust and transferring it to the ink pad? Would you please be able to email me some photos of the impressions? Regards Colin Cousins Manager colin@stampsdirect.co.uk

Posted 3 years ago

“Cannot comment as still waiting for it to arrive!”

Helpful Report

Posted 3 years ago

Dear Ann Thank you for your review. I'm sorry to hear your parcel hasn't arrived. It left us on 2nd July via Royal Mail 24. I can confirm the correct customs declaration was completed and the parcel handed to the Royal Mail for delivery. Please contact us again if the parcel doesn't arrive and we will investigate. Kindest regards Colin Cousins Manager

Posted 3 years ago

“I have tried to upload a logo which was to add on my stamp. But I could not upload. But , I thought it was uploaded. When stamp came, I have realised that it was not uploaded. Can I return? Could you add a logo with my stamp? Please reply.”

Helpful Report

Posted 3 years ago

Hi, Sorry the stamp isn't how you'd like it. Could you please email us your logo quoting your order number and we'll rectify for free. Kindest regards Colin Cousins Manager

Posted 3 years ago

“Really really disappointed I was so excited to receive my parcel but to get one even stamp is impossible”

Helpful Report

Posted 4 years ago

Hi Really sorry to hear the stamp isn't performing well. Have you seen our short video with hints on how to create perfect impressions? https://www.youtube.com/watch?v=A8C4gPNp6r8 Regards Colin Cousins Manager

Posted 4 years ago

“Where is my stamper ?”

Helpful Report

Posted 4 years ago

Hi, Thank you for your message. The order placed on 24th April for an Egg Stamp which is on a 3-4 week lead time. If you'd like further assistance/advice please contact our customer service department sales@stampsdirect.co.uk

Posted 4 years ago

“Not as good as I thought it would be”

Helpful Report

Posted 4 years ago

Dear Amanda Thank you for your review. Could you please advise how the Wax Seal isn't performing how you had expected? Hopefully we can offer some advice to help you achieve better results.

Posted 4 years ago

“The design does not show up well”

Helpful Report

Posted 4 years ago

Hi Emma, Thank you for your review. I've looked at the artwork uploaded for your stamp, I think a simpler design would work better. Do you have an alternative I could try for you? Regards Colin Cousins Manager

Posted 4 years ago

Stamps Direct is rated 4.9 based on 4,031 reviews