Stamps Direct Reviews

Name: Stamps Direct
Address: 22 Mason Road, Norwich, Norwich
Rating: 4.85

4.9 Rating 3,990 Reviews

96 %

of reviewers recommend Stamps Direct

Company Reviews

Metrics

Info

4.9

Based on 3,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Stamps Direct:

Stamps Direct Ltd - The UK's Largest Independent Rubber Stamp Manufacturer
Stamps Direct was established in 1964. We are manufacturers of rubber stamps. Over the past 60 years and more we have built up enormous experience, knowledge and expertise in all things concerning design, manufacture and delivery of rubber stamps. Because we are manufacturers we are able to deliver most orders within 24 hours or if you wish to collect, even quicker. We can even make a stamp for you while you wait.

Visit Website

Phone:

01603 487246

Email:

sales@stampsdirect.co.uk

Location:

22 Mason Road,
Norwich
Norwich
NR6 6RF

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Stamps Direct 5 star review on 6th May 2025

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You ask for a review but still haven't delivered the stamps. Somebody in your organisation is clearly an idiot”

Helpful Report

Posted 3 weeks ago

Dear Myles Thank you for your review. I take full responsibility for the review request being emailed before the goods arrived. I've set Review.io to request a review a few days after an order has been placed. That does mean that sometimes, due to weekends and postal delays etc, the email can be received before the goods. I've tracked your parcel (https://www.royalmail.com/track-your-item#/tracking-results/OF779819955GB) and I'm pleased to see it's been delivered today. Kindest regards Colin Cousins Manager

Posted 3 weeks ago

“We bought green ink 568ml .we used the ink and left them to dry for 24 hours but they didn't get dry at all agaim we try to apply the ink in to thedifferent paper and carboard materials and we left it for more than 48 hours but this ink never get dry!!!!! And they made every where green”

Helpful Report

Posted 5 months ago

Hi Thank you for your review. Endorsing Ink is a waterbased ink which will dry on absorbent surfaces within several minutes. Could you please advise further details regarding the materials you're stamping? Kindest regards Colin Cousins Manager

Posted 5 months ago

Roxana Moloudi Image Image Image Image Image “We bought green ink 568ml .we used the ink and left them to dry for 24 hours but they didn't get dry at all agaim we try to apply the ink in to thedifferent paper and carboard materials and we left it for more than 48 hours but this ink never get dry!!!!! And they made every where green ”

Posted 5 months ago

“Late process”

Helpful Report

Posted 6 months ago

Hi, Thank you for your review. I understand the delay was caused by issues with your artwork. Following emails between you and our team, these issues have now been resolved and your order is due for delivery today. Kindest regards Colin Cousins Manager

Posted 6 months ago

“Not exactly what I order, sadly no refund, will need to reorder, possibly fro difrent company”

Helpful Report

Posted 8 months ago

Dear Edgar Thank you for your review. I'm sorry the stamp wasn't as per your requirements. Could you please contact sales@stampsdirect.co.uk to discuss a remake/refund. Many apologies, Colin Cousins Manager

Posted 8 months ago

“I placed a small order of 2 stamps, the advert stated a cheaper price for 2 and yet it charged me the higher price for singles, when I rang to get this resolved the lady on the phone said it was my fault for not adding vat, which was not the case. I tried to explain it was not about vat but the cost of the stamps she was rude and then put the phone down, when another member of staff contacted me it was established it was there own website and not me. Tried to support a smaller business but it just gave me a headache and stress so back to amazon I went.”

Helpful Report

Posted 9 months ago

Dear Jane Thank you for your review. I apologise that you didn't receive the best experience on this occasion. Following our exchange of emails we reviewed how we could make the offer for identical stamps clearer and took steps to improve this. I hope we can be of service in the future. Kindest regards Colin Cousins Manager

Posted 9 months ago

“This stamp has not been received despite phone calls asking where it is”

Helpful Report

Posted 11 months ago

I am so sorry that we have not updated you sufficiently regarding the long lead time of your specialist order. I will contact you directly with further information. Kind Regards, Customer Services.

Posted 11 months ago

“I order the selfinking stemp for my Buisness Payed £30 they delivered right after 3 days Was very happy but when i open the package Its small tiny stemp you need megnifier to read Waste of money & time will go to ebay next time Cheap & proper stemps”

Helpful Report

Posted 1 year ago

Dear Mudassir Thank you for your review. I'm very sorry that the stamp is smaller than you had hoped. The S-844 has a maximum impression size 56 x 20mm. If you could indicate your preferred size we will arrange a part-exchange for you. Kindest regards Colin

Posted 1 year ago

“It specifically asked for 3 headliners i put them and now i endded up without a phone number on it. You need to specify whatbi would get or put onky 2 in the customization section”

Helpful Report

Posted 1 year ago

Hi, Thank you for your review. Could you please check the information you provided and the order confirmation? I've reviewed your order and appears we have produced the text exactly as supplied. If you would like to amend the stamp or order, please contact our Customer Services Team. The email address is: sales@stampsdirect.co.uk Kindest regards Colin Cousins Manager

Posted 1 year ago

“Much smaller than advertised!! You couldn’t see the design at all!”

Helpful Report

Posted 1 year ago

Hi Thank you for your review. The stamp ordered has a maximum impression size of 10 x 10mm. Your design has been produced to print 10mm x 9.5mm. Would you like to return the stamp in part-exchange for a larger size? Kindest regards Colin Cousins Manager

Posted 1 year ago

“Hi I think it could be the delivery problem, because we didn't receive the stamps. Parcel JH192927808GB”

Helpful Report

Posted 1 year ago

Hi, Thank you for your review. I'm really sorry you haven't received your stamps. Have you spoken to the Royal Mail? They show a photo of your parcel being delivered on 5th April. Kindest regards Colin Cousins Manager sales@stampsdirect.co.uk

Posted 1 year ago

“Absolute waste of time, very misleading”

Helpful Report

Posted 1 year ago

Dear Lukian Thank you for your review. I'm sorry you found our website misleading. We do state... "We can only despatch Garage stamps for use with service books/documents to the garage name and address featured on the stamp." As your delivery address was different to that featured on the service book stamp we contacted you to request your authorisation to post the stamp directly to the garage. To which you replied requesting us to cancel the order and asking for a refund. Please accept my apologies for any confusion caused. Kindest regards Colin Cousins Manager

Posted 1 year ago

“Delivery is very slow. They promise next day delivery but it’s been 4 working days and still no sign of my order. Would use my previous supplier as they genuinely send next day”

Helpful Report

Posted 1 year ago

Hi Thank you for your review. I'm sorry that your order hasn't arrived yet. Whilst the Royal Mail aim to deliver First Class parcels the following day (Tuesday 12th) it isn't a guaranteed service. If a next day delivery is required we would suggest upgrading to Special Delivery or DHL. Please contact us again if your parcel doesn't arrive soon. Kindest regards Colin Cousins Manager

Posted 1 year ago

“I have not recived it yet”

Helpful Report

Posted 1 year ago

Hi John The Egg Stamps are on a 2-3 week lead time. I've been advised your stamp will be delivered Monday or Tuesday next week. I apologise that the review email arrived before the stamp, these are sent automatically after five days for all orders. Kindest regards Colin Cousins Manager

Posted 1 year ago

“Da ich die Ware noch nicht erhalten habe, kann ich noch keine Bewertung abgeben. Es wäre schön, wenn man mir einen Liefertermin mitteilen würde.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your review. It would appear the order is with German Customs... https://www.deutschepost.de/de/s/sendungsverfolgung.html?piececode=LE128424930GB Regards Colin Cousins

Posted 1 year ago

“Paid £10 for Next Day Special Delivery, been a week now and not received.”

Helpful Report

Posted 1 year ago

Dear Lee Thank you for your review. We're investigating this now and will be in touch via email this morning (10th Oct). Please accept my apologies for the inconvenience. Regards Colin Cousins Manager

Posted 1 year ago

“Arrived broken”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your order. So sorry to see that your stamp was broken in transit, we will get a new one made up and sent out today! Apologies for any inconvenience. Michelle Stamps Direct.

Posted 1 year ago

“Certainly not value for money. I found the quality of the stamp to be very poor!”

Helpful Report

Posted 1 year ago

Hi I'm really sorry to hear you're not satisfied with your stamp. Have you been in touch with our Customer Services? We'll be happy to remake it FOC using alternative artwork if you'd like to redesign? Please do get in touch so we can resolve this for you. Kindest regards Colin Cousins Manager

Posted 1 year ago

“So small.. Absolute waste of time... Perhaps I did not read all the information, but what this stamp produced was of no use to anyone”

Helpful Report

Posted 1 year ago

Hi Tom Thank you for your review. The ordered stamp has a maximum impression size of 10 x 10mm. Would you like our Customer Services team to email you with some larger alternatives? Kindest regards Colin Cousins Manager colin@stampsdirect.co.uk

Posted 1 year ago

“Paid for next day pre 12 delivery via DHL and arrived 2 days later in the afternoon. No communication to say it has been delayed and couldn’t get hold of anyone for an ETA.”

Helpful Report

Posted 1 year ago

Dear Lee, Thank you for your review and order. As your order was placed in the evening of the 29th we produced and despatched your order on the 30th. We despatched using DHL 12 noon, however I can see they didn't deliver until 3.23pm. We will contact DHL for a refund and issue a refund to you for the carriage. I apologise you couldn't contact us when you tried. Our Customer Service hours are 9am to 4.30pm Monday to Friday. Kindest regards Colin Cousins Manager colin@stampsdirect.co.uk

Posted 1 year ago

“Not happy at all..I was sent wrong size item & plain font when I uploaded my signature to get it right for me..There was no explanation at all..to me it was very unprofessional. I will be returning the item for full refund & going elsewhere!”

Helpful Report

Posted 1 year ago

Hi Patricia Thank you for your email. I'm really sorry the stamp wasn't how you expected it. I think the instructions must have been lost in transit. The order only states your name as the text with no mention of a signature or regard to size. Would you please kindly email me to advise what size stamp you'd like to order and attach your signature? Kindest regards Colin Cousins Manager colin@stampsdirect.co.uk

Posted 1 year ago

Stamps Direct is rated 4.9 based on 3,990 reviews