Stamps Direct Reviews

Name: Stamps Direct
Address: 22 Mason Road, Norwich, Norwich
Rating: 4.85

4.9 Rating 3,993 Reviews

96 %

of reviewers recommend Stamps Direct

Company Reviews

Metrics

Info

4.9

Based on 3,993 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Stamps Direct:

Stamps Direct Ltd - The UK's Largest Independent Rubber Stamp Manufacturer
Stamps Direct was established in 1964. We are manufacturers of rubber stamps. Over the past 60 years and more we have built up enormous experience, knowledge and expertise in all things concerning design, manufacture and delivery of rubber stamps. Because we are manufacturers we are able to deliver most orders within 24 hours or if you wish to collect, even quicker. We can even make a stamp for you while you wait.

Visit Website

Phone:

01603 487246

Email:

sales@stampsdirect.co.uk

Location:

22 Mason Road,
Norwich
Norwich
NR6 6RF

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Stamps Direct 5 star review on 6th May 2025

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven't recieved it yet, so not great to ask for a review”

Helpful Report

Posted 1 year ago

Hi, Thank you for your review. Invitations to review are automatically sent five days after placing an order. This can result in goods arriving after the invitation is received, this is especially true following a bank holiday weekend. I understand from the Royal Mail tracking that your order was received on Tuesday 29th. Thank you again for your order and review. Kindest regards Colin Cousins Manager

Posted 1 year ago

“I am afraid that - unlike the previous sealing wax which I used - your sealing wax was: like hard chewing gum. It stuck to my stamp and almost wrecked it.”

Helpful Report

Posted 1 year ago

Dear Emma Thank you for your review. I'm really sorry to hear the wax didn't perform how you required. This is most unusual as we only supply original Waterstons Scottish Wax. What type of seal are you using please? Any unused sticks can be returned for a refund - please contact our Customer Services team sales@stampsdirect.co.uk if you'd like to arrange. Kindest regards Colin Cousins colin@stampsdirect.co.uk

Posted 1 year ago

“i had a very appauling experience with stamps direct as they couldnt even help me get my item in time. when you call the one who pick up on the other end was so rude. i felt so sad. please dont trust them.”

Helpful Report

Posted 1 year ago

Dear Albert Thank you for your review. We received your order at 5.34am on Saturday 29th July. It was despatched the next working day (Monday 31st) and was delivered Tuesday 1st August at 12.44pm. https://www.royalmail.com/track-your-item#/tracking-results/3206461910004BB92327A I sincerely apologise if this didn't meet your expectations. Kindest regards Colin Cousins Manager colin@stampsdirect.co.uk

Posted 1 year ago

“Good morning This is the second time I buy from you. The first time I bought the yellow one and I was very satisfied. The second time I bought the black one that arrived yesterday, and to my surprise it is not the original cartridge, but an HP cartridge that can be used in the machine but does not adhere perfectly to glass. I can buy this model they sent me here in Brazil much cheaper. I bought it just because I thought you only worked with original cartridges. Even the box came with the seal broken, closed with adhesive tape and just the part of the seal where the expiration date was supposed to be, the part was removed. I am very disappointed with this purchase and would not want to portray this on your social media. I await a decision on the case. Thanks Leonardo de Oliveira”

Helpful Report

Posted 1 year ago

Hi, Thank you for your review. The 51604A cartridge you have purchased is a genuine HP cartridge. However, unlike the Yellow MP6 cartridge that you have previously purchased, the 51604A isn't suitable for glass. The black version of the MP6 cartridge is the MP4. I apologise the box was damaged. I believe the cartridge was in its original sealed foil pot and within its expiration date? Kindest regards Colin Cousins Manager

Posted 1 year ago

“I have not received my parcel?”

Helpful Report

Posted 1 year ago

Dear Manny Thank you for your review. 2nd Class post can take 2-3 days, please contact us next week if your order doesn't arrive. Kindest regards Colin Cousins Manager

Posted 1 year ago

“Would love to have been able to review our purchase, but was badly let down by DHL who failed to deliver it. Stamps Direct were as helpful as they could be, but if DHL say the item is on a van, but then just don't deliver it there is not a lot they can do. Eventually the item was returned for a full refund (just waiting for the refund to be processed now).”

Helpful Report

Posted 1 year ago

Dear Colin, Thank you so much for taking the time to write your review on Stamps Direct. We really appreciate you letting us know about your experience and your feedback is invaluable. We’re sorry to hear that DHL failed to deliver your purchase and we apologise that you were let down in this way. We understand when DHL says an item is on a van they should deliver it. Is there anything we can do to make that situation better in the future? We have passed on your feedback to the team, and we will make sure to review our delivery processes. Once again, thank you so much for taking the time to review us. Sincerely, Colin Cousins Stamps Direct

Posted 1 year ago

“My order never arrived, so not happy 😡”

Helpful Report

Posted 1 year ago

Dear Ivor Thank you for your review. Your order was despatched on 1st June via your selected postage service (2nd Class Post). The Royal Mail aim to deliver within 2-3 days, however, this can sometimes be longer. Please contact us by the 8th June if your order still hasn't arrived. Regards Colin

Posted 1 year ago

“still not received this item”

Helpful Report

Posted 1 year ago

Dear Sean Thank you for your order. We despatched the same day (26th). The Royal Mail are stating they attempted to deliver on 27th. https://www.royalmail.com/track-your-item#/tracking-results/320646191000494002759 If you do not receive the order by 5th June, please contact our Customer Services team. sales@stampsdirect.co.uk

Posted 1 year ago

“I received my stamp but it was immediately faulty I pressed to stamp but i stuck the ink dried up and it won’t work. I’m to send it back for repair!!!! Shouldent that be replacement???”

Helpful Report

Posted 2 years ago

Dear Kathy Thank you for your review. I'm really sorry you have experienced an issue with your stamp. I can see from the order notes that we have emailed you a freepost return label. When we receive the stamp back we will replace if broken or rectify the issue and return the same day. Kindest regards Colin Cousins Manager sales@stampsdirect.co.uk

Posted 2 years ago

“I’m very disappointed I paid extra 10 pounds for it to be delivered next day I waited all day as I urgently needed the stamp. I haven’t even seen the stamp as I had to leave the following day to Liverpool.. Its all too late now and because of this I’ve been in quite some trouble with my work.”

Helpful Report

Posted 2 years ago

Dear Pelagie Thank you for your review. Every item on our website displays a banner showing the cut-off for same day despatch. Your order was placed after the cut-off for same day despatch for the item you ordered. We despatched using DHL (cost paid £6.50 inc VAT) the following day. We have looked at the tracking for your parcel and can see it was delivered at 9.39am the following day. Kindest regards Colin Cousins Manager

Posted 2 years ago

“Was promised next day delivery not happened this time guess its the Royal Mail strike”

Helpful Report

Posted 2 years ago

Dear Malcolm Thank you for your order and review. Your order was placed after we closed for Christmas and New Year (order placed 24th December). We return to work on 3rd January. DHL will attempt to deliver your order the following working day (4th). Please accept my apologies for any confusion caused. Regards Colin Cousins Manager

Posted 2 years ago

“I HAVE NEVER RECEIVED THE PARCEL AND THERE WAS NO POSITIVE RESPONSE FROM YOUR COMPANY AND THE DHL. I HAVE THEREFORE ASKED FOR A FULL REFUND OF MY MONEY.”

Helpful Report

Posted 2 years ago

Dear Isaac Thank you for your review. As discussed last week we have refunded your order in full and have raised a complaint with DHL regarding the failed delivery. We're really sorry DHL let you and us down on this one and we hope to be of service in the future. Kindest regards Colin Cousins Manager

Posted 2 years ago

“Item shipped 21 Nov on next day delivery. Hasn't arrived yet. Today is 26 nov”

Helpful Report

Posted 2 years ago

Dear Alan Thank you for your review. The postage method selected on your order was only 1st Class. The Royal Mail deliver over 90% the next day, however, I'm afraid this isn't guaranteed. The Royal Mail have been on strike for two days last week, I fear this could have also contributed to the delay. We normally consider a parcel lost after five working days (Royal state 10). Due to the recent strikes, the 5th working day following the 21st is the 30th. Please contact myself if your order hasn't arrived by then. Kindest regards Colin Cousins Manager colin@stampsdirect.co.uk

Posted 2 years ago

“Rubbish, it smudged unuseable”

Helpful Report

Posted 2 years ago

Dear Edna, Thank you for your review. I'm really sorry to hear the waterbased ink pad isn't drying. Are the cards glossy please? Kindest regards Colin Cousins Manager colin@stampsdirect.co.uk

Posted 2 years ago

“Really poorly made stamps, not at all consistent when you stamp on surfaces. All of stamp directs stamps are poorly made.”

Helpful Report

Posted 2 years ago

Thank you for your review. We would very much like the opportunity to restore your faith in our stamps. Could you please email me with more information regarding the issues you are having with this stamp and any others you have purchased from us which you feel are poorly made. Kindest regards Colin Cousins Manager colin@stampsdirect.co.uk

Posted 2 years ago

“Not really happy about I have payed £9 for the next day delivery and I have not received that service because you couldn't provide so really disappointing about this, I should received a refund from you to be honest with honesty wise”

Helpful Report

Posted 2 years ago

Hi Thank you for your review. I've tracked your parcel with DHL. It shows it being collected from us on Friday 30th and being delivered the following working day (Monday) at 8.39am. I note you placed your order at 5.07pm on Thursday. The cut-off for same day despatch for the stamp ordered is 11am (as shown on the product page). Please accept my apologies if this wasn't the service you expected. Kindest regards Colin Cousins Manager colin@stampsdirect.co.uk

Posted 2 years ago

“Can't write a review when i never received the product!”

Helpful Report

Posted 2 years ago

Dear Stacey Thank you for your review. We posted your order on 31st August. Whilst this was sent First Class, the two recent Royal Mail strikes are probably to blame for the delay. I've tracked your parcel today and I'm pleased to see it was delivered yesterday (6th) at 1.34pm. If you're unable to trace it please let me know so I may follow-up with the Royal Mail. Kindest regards Colin Cousins Manager Stamps Direct colin@stampsdirect.co.uk

Posted 2 years ago

“Couldn’t pay for my order need better system”

Helpful Report

Posted 2 years ago

Dear Teri I'm sorry you couldn't complete your purchase. According to our records, you opted to pay by bank transfer. Our bank details are included in the email sent to you confirming your order, please let me know if you'd like this email resending. Kindest regards Colin Cousins Manager Stamps Direct colin@stampsdirect.co.uk

Posted 2 years ago

“Ink leaked poor quality not what I was expecting.”

Helpful Report

Posted 2 years ago

Hi, Really sorry to hear this. I'm unable to find an order using your email address. Could you please email me (colin@stampsdirect.co.uk) with the details of your order so I can resolve this issue for you. Kindest regards Colin Cousins Manager

Posted 2 years ago

Hi, Thank you for your email. We have located your order on a different website and will be in touch via email to resolve. Regards Colin Cousins Manager

Posted 2 years ago

“Disappointing. Purchased the EXACT labels from Amazon for £1.70 including FREE Delivery (sent from and sold by Minilabel). The labels provided by Stamp Direct cost £15.57 including delivery and are exactly the same (even in the same packaging) as the labels received from Amazon. Shameful.”

Helpful Report

Posted 3 years ago

Stamps Direct is rated 4.9 based on 3,993 reviews