Stamps Direct Reviews

Name: Stamps Direct
Address: 22 Mason Road, Norwich, Norwich
Rating: 4.85

4.9 Rating 3,996 Reviews

96 %

of reviewers recommend Stamps Direct

Company Reviews

Metrics

Info

4.9

Based on 3,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Stamps Direct:

Stamps Direct Ltd - The UK's Largest Independent Rubber Stamp Manufacturer
Stamps Direct was established in 1964. We are manufacturers of rubber stamps. Over the past 60 years and more we have built up enormous experience, knowledge and expertise in all things concerning design, manufacture and delivery of rubber stamps. Because we are manufacturers we are able to deliver most orders within 24 hours or if you wish to collect, even quicker. We can even make a stamp for you while you wait.

Visit Website

Phone:

01603 487246

Email:

sales@stampsdirect.co.uk

Location:

22 Mason Road,
Norwich
Norwich
NR6 6RF

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Stamps Direct 5 star review on 6th May 2025

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items ordered never arrived. We're still working from home so haven't been out for any deliveries.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. We have contacted Royal Mail regarding your delivery. They have responded with... "Sorry, we tried to deliver your parcel on 31-03-2022 but there didn't seem to be anyone in". Do you still have the tracking email, or would you like us to email you the tracking details? Regards Colin Cousins Manager colin@stampsdirect.co.uk

Posted 3 years ago

“It is over a month and my purchased item has not yet been delivered. Noone even bothers to update me on my order.”

Helpful Report

Posted 3 years ago

Thank you for your review. Looking at your order I can see you opted to pay by BACS. It appears we haven't received your payment. If you have made a payment could you please contact us with the payment details. If you'd like to pay by card please advise and we'll call you for details. Kindest regards Colin Cousins Manager colin@stampsdirect.co.uk

Posted 3 years ago

“Item still not received. Do not yet know who is going to deliver it and do not yet know whether it will arrive damaged. What I do know is that it was ordered 5 days ago but has still not arrived.”

Helpful Report

Posted 3 years ago

Thank you for your review. I'm sorry to hear your order is yet to arrive. The Royal Mail are currently experiencing some delays due to staff shortages. If your order doesn't arrive by 14th January please contact us. Kindest regards Colin Cousins Manager

Posted 3 years ago

“I have not received my order.”

Helpful Report

Posted 3 years ago

Dear Josh Thank you for your review. We despatched your order on the 4th (our first day back after the Christmas and New Year Holiday). The Royal Mail are currently experiencing some delays due to staff shortages, hopefully your order will arrive very soon. Kindest regards Colin Cousins Manager

Posted 3 years ago

“Not yet received my order”

Helpful Report

Posted 3 years ago

Dear Jackie Due to the Christmas and New Year holiday, the review request has been emailed before your order has been despatched. Your order has now been processed and despatched and should be with you soon. Regards Colin Cousins Manager

Posted 3 years ago

“Not yet received the product so unable to comment realistically”

Helpful Report

Posted 3 years ago

Dear Sylvia Due to the Christmas and New Year holiday, the review request has been emailed before your order has been despatched. Your order has now been processed and should be with you soon. Regards Colin Cousins Manager

Posted 3 years ago

“When you stumped on you can hardly see it and price of it not worth at all shame on them”

Helpful Report

Posted 3 years ago

Dear Mustafa Thank you for your review. I've examined the impression we obtained before despatch. The flames are visible within the maximum area allowed by the seal. Is it the size or the clarity of the design that you are disappointed with please? Kindest regards Colin Cousins Manager

Posted 3 years ago

“Paid extra for speeding delivery and still haven’t received the stamps, waited all day and have cctv to prove it had an email saying I was not at home, disgraceful delivery company would definitely not use you service again and wouldn’t recommend to any other customer”

Helpful Report

Posted 3 years ago

Hi Thank you for your review. I'm really sorry the experience with DHL has been disappointing. When the order was placed, standard First Class was requested (this is free). Due to the weight of the order, we upgraded (free) to DHL. Having reviewed the tracking information I can see they claim to have attempted delivery on the 26th and then successfully delivered on 29th. I apologise for the misleading information supplied by DHL and I hope you would reconsider ordering from us in the future. Kindest regards Colin Cousins Manager

Posted 3 years ago

“If we received what we paid for and ordered, then a review might be in order.”

Helpful Report

Posted 3 years ago

Dear Mo I'm really sorry to hear your order hasn't arrived. It was posted on 28th October. Could you please email our Customer Service team at sales@stampsdirect.co.uk with your order number and confirm your delivery address? Kindest regards Colin Cousins Manager

Posted 3 years ago

“I still have not received it so I’m Not very happy.”

Helpful Report

Posted 3 years ago

Dear Roy Thank you for your review. Your order was despatched the same day (17th November). We have received reports that the Royal Mail are experiencing delays of up to 8 days. If your order hasn't arrived by 25th November please contact us. Kindest regards Colin Cousins Manager

Posted 3 years ago

“Paid extra for express next day delivery... only for it to arrive 3days late Not great”

Helpful Report

Posted 3 years ago

Hi Jodie, Thanks for your review. I've checked the details of your order. We despatched the same day (Friday 12th). According to DHL they delivered on Monday (15th) at 11.55am (DHL is a next working day service). I apologise if you expected to receive your order earlier. Kindest regards Colin Cousins Manager

Posted 3 years ago

“I have never received my stamp. No contact to explain why. I ordered in August, and it’s now November.”

Helpful Report

Posted 3 years ago

Hi Zoe Thank you for your order and review. I can see we emailed you in August regarding your order and this was resolved with Richard from customer services on 5th November. We have despatched your order on the 5th (7th today), please let me know if it doesn't arrive within a few days. Kindest regards Colin Cousins Manager

Posted 3 years ago

“I haven’t recived it yet”

Helpful Report

Posted 3 years ago

Hi, Thanks for your review. We received your approval of the artwork today and will despatch the stamp on Monday. I hope you have a nice weekend. Kindest regards Colin Cousins Manager

Posted 3 years ago

“Bought a stamp. Got a phone call to say there was a problem with my payment and they could take details over the phone, which I refused to do as could be anyone phoning. So they cancelled the order and said the money they didn't have, would be put back into my account in the next few days (which did happen)”

Helpful Report

Posted 3 years ago

Hi Colin Thank you for your review. We made an error and refunded your payment. Sorry for the confusion and I totally understand your concerns. If you wish to place a new order please let me know and I'll apply an extra discount. Sorry again, Colin Cousins Manager

Posted 3 years ago

“I am really sorry to say I am still waiting for the parcel to arrive. Not sure what review I have to make. Could you please find out what happened to the order”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. I'm really sorry to hear your parcel hasn't arrived. We despatched on the 11th October. Could you please email us with your delivery address so we may confirm further? Kindest regards Colin Cousins Manager

Posted 3 years ago

“Not happy at all. I make a order and 2 days later they start with police question OMG. So I canceled my order and make new one. And I get my stamp in just 1 day. Stamp Direct wasing time.”

Helpful Report

Posted 3 years ago

Dear Stanislav, Thank you for your review. Our company policy is that all stamps used for stamping service books used in garages are despatched to the address on the stamp. This is to protect the garage owners and to prevent vehicles from being sold with a false service history. Kindest regards Colin Cousins Manager

Posted 3 years ago

“Well I have no positive about this either your return my money and send me the bloody stamp. I never received it.”

Helpful Report

Posted 3 years ago

Dear William, Further to your review, please see a copy of the email sent to you on 11th August... "Hi there, Thank you for your order. Unfortunately, your artwork is too detailed for the loyalty card stamp. This can be produced to include either the letters “KB” or “KIZ’ BASH” with KIZ’ being above BASH. Please advise how you would like to proceed? Kindest regards Michelle" Kindest regards Colin Cousins Manager

Posted 3 years ago

“As it stands terrible ordered my stamp.weeks ago heard nothing from them and they want a review Well here it is I wouldn't use this company again. Taken my money and not delivered the goods Terrible”

Helpful Report

Posted 3 years ago

Dear David Thank you for your review. Did you receive our email on 25th June? "Good morning, Thank you for your order. Unfortunately we cannot use photographs to produce stamps, please see our suitable artwork guide attached. If you can send us other artwork that is in line with this we will process the order. Kindest regards Michelle Higgs" Kindest regards Colin Cousins Manager

Posted 3 years ago

“Nothing has arrived yet!”

Helpful Report

Posted 4 years ago

Dear Michael Thank you for your review. The item you ordered is on a one to two week lead time. However, I'm pleased to advise it will be delivered today via DHL.. Your parcel is due to be delivered on Thursday 13th May 2021 between 13:27 and 14:27 Kindest regards Colin Cousins Manager

Posted 4 years ago

“4 weeks weighting time rubbish not even made in this country best thing about them quick refund”

Helpful Report

Posted 4 years ago

Each product on our website is displayed with a banner showing the lead time, I apologise if this wasn't clear before you ordered. I hope we can be of service to you in the future. Kind regards Colin Cousins Manager

Posted 4 years ago

Stamps Direct is rated 4.9 based on 3,996 reviews