Stanhope Cooper Reviews

Name: Stanhope Cooper
Address: Stanhope Cooper Unit 8 Hudson Yard 2nd Floor 57-60 Charlotte Road, London
Rating: 4.83

4.8 Rating 102 Reviews

97 %

of reviewers recommend Stanhope Cooper

Company Reviews

Questions

Metrics

4.8

Based on 102 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Email:

etrodd@stanhopecooper.com

Location:

Stanhope Cooper Unit 8 Hudson Yard 2nd Floor 57-60 Charlotte Road
London
EC2A 3QT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I moved to use these brokers two years ago. After only one year of cover, last year, they completely let me down and failed to get me insured. I was astonished by the rank incompetence and, in the end, indifference to the inconvenience and concern their dilatory approach caused us. I would not recommend them to my worst enemy.”

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Posted 1 year ago

“Very quick and speedy response from filing out the online quote application. Scott was very helpful in everything I needed and was very polite and patient. Would highly recommend!”

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Posted 2 years ago

“This disgraceful organisation let me down completely. I started using them last year because they were a family run unit I thought I could trust. Three weeks before the renewal date for my house insurance this year, they informed me that my current insurer didn't want to handle me any more - although I have made no claims - and they failed to find any replacement. They left it far too late to bring the matter up and seems indifferent to their failure and just dumping me in it. I had to go elsewhere. Do not trust these people. They will let you down.”

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Posted 2 years ago

“Very helpful”

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Posted 4 years ago

Thank you for the 5 star review.

Posted 3 years ago

“Information about the advantages and limitations of the policy is excellent if exhausting. I am relieved to say that I have had very little need so far to communicate on matters arising from the policy although two minor cases were resolved fairly painlessly. After some years with Stanhope Cooper I am, however, beginning to think that I should investigate other providers as the cost of renewal is becoming burdensome. Nevertheless I am pleased that the policy has been renewed for another year.”

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Posted 4 years ago

“renewal quote arrived promptly for risk date and included all the information necessary to review the revised insurance proposal. questions were also answered promptly and a colleague followed up on voicemail when contact person was unavailable, minimising delay. A limited comparison of alternative quotes was carried out. The renewal premium was initially higher than last year but was negotiated down to last years rate by SC despite escalation of insured amounts, which is very satisfactory. SC contacts were polite and pleasant to deal with at all times.”

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Posted 4 years ago

“good communication, understood my priorities and provided a good policy for a fair price.”

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Posted 4 years ago

“Very efficient and helpful”

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Posted 4 years ago

“I run the small family business Big Fish Little Fish which has unusual insurance requirements. Tom Biggs-Davison has always provided excellent advice and help to our business and this year Hayley Lake worked with him to go above and beyond to help with the changes in requirement caused by Covid. A truly exceptional team - I am extremely grateful.”

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Posted 4 years ago

“Great support - strongly recommend”

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Posted 4 years ago

“Professional support from Jacky Anderson regarding my contents and travel insurance has been of the highest standard”

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Posted 4 years ago

“Jacky has been very helpful and professional”

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Posted 4 years ago

“An unusually tricky problem was sorted out promptly and satisfactorily. No noticeable disadvantage from working at home!”

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Posted 4 years ago

“Working with Stanhope was easy and reassuring. When getting my insurance plan established they were helpful in verifying I had the right coverage. Then when I needed to file a claim, they were understanding, helpful, and quick to resolve our unfortunate experience. I am grateful I was able to find a broker to take care of all our needs.”

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Posted 4 years ago

“Professional, prompt and efficient service. Having asked for what I thought I needed, a few skilled questions produced first-class advice on what was necessary. Quick follow-through then produced the insurance cover required.”

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Posted 4 years ago

“Very helpful and friendly service.”

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Posted 4 years ago

“A first class service as always”

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Posted 4 years ago

“I used to hate insurance. Stanhope Cooper are real people on the end of a telephone, who pick up when you call and find premium policies with no hassle. Superbly responsive. I cannot see ever needing to look elsewhere”

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Posted 4 years ago

“Professional as usual”

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Posted 4 years ago

“Great support. Thank you!”

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Posted 4 years ago

Stanhope Cooper is rated 4.8 based on 102 reviews