“I had some missing nipples from the spokes on the back tyre of my bike. I left my bike at the Newcastle store and it took them 4 days to get back to me. When I foolowed it up for the 3rd time I spoke to the bike repair man who told me it's not worth fixing what was a perfectly good tyre, probably better quality than the one I ended up buying and he would replace it for £70. I am person who trusts experts so I agreed. I picked up the bike on the 17th March. The tyre exploded on the 1st May. I decided to buy new tyres on line because the ones on the wheel seemed pretty rubbish and when I removed the inner tube I noticed there had been a previous puncture repair. Would not go near this store again. That is a despicable practice. You live and learn.”
“I had some missing nipples from the spokes on the back tyre of my bike. I left my bike at the Newcastle store and it took them 4 days to get back to me. When I foolowed it up for the 3rd time I spoke to the bike repair man who told me it's not worth fixing what was a perfectly good tyre, probably better quality than the one I ended up buying and he would replace it for £70. I am person who trusts experts so I agreed. I picked up the bike on the 17th March. The tyre exploded on the 1st May. I decided to buy new tyres on line because the ones on the wheel seemed pretty rubbish and when I removed the inner tube I noticed there had been a previous puncture repair. Would not go near this store again. That is a despicable practice. You live and learn.”
“Paid for next day, came day after, contacted start fitness, no reply. Returns process is like returns 10 years ago - fill out a form and you arrange / play for postage, then they list lots of reasons why they may not refund you. Awful company, avoid.”
“It has been two weeks since I purchased the bike, but I haven't been using it because Start Fitness has not yet resolved several issues with it.
Received bike with chipped head tube and badly scratched the paintwork on the chainstay, cut on the bar and not synchronised gears.
£6k bike, has been dropped to me by the busy Saturday's counter, no proper light to inspect the bike, other buyers were constantly moving around, It felt like trying to inspect a car parked on the first line of a motorway!”
“Customer service was excellent. They weren't able to supply me with the bike I was looking for but refunded me the bike and its shipping costs with no arguments. Recommended :)”
“Really good value for sports wear and equipment. Goods delivered speedily with all the required paperwork should you decide to return your purchase. Great service and great prices.”
“The goods were quite cheap, with great discounts, i received it very fast, and they were at the right size. Good communication and people very polite.”
“I needed some new running trainers, first time I've actually been to a shop and asked for help while selecting them. The guy was great, very helpful, pulled out 4 pairs for me to try after looking at how I stood, etc. The trainers are very comfortable and light weight.”
