Stephen H. Smith's Garden & Leisure, West Yorkshire Reviews

Name: Stephen H. Smith's Garden & Leisure, West Yorkshire
Rating: 2.25

2.3 Rating 8 Reviews

25 %

of reviewers recommend Stephen H. Smith's Garden & Leisure, West Yorkshire

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Stephen H. Smith's Garden & Leisure, Otley, Pool Rd, Otley LS21 1DY, UK
LS21 1DY

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Anonymous

Anonymous // 01/01/2019

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“Since the change over from Stephen Smiths the store has improved and modernised. It's not all good!. The introduction of Pavers is good but it takes up a lot of space and you have to walk through the displays to get to another part of the store. The craft section/ haberdashery has just about gone they have left a small section near the restaurant, I wouldn't have bothered it's that small . Now the restaurant It's Very Bad. Have you been to Tong Garden Centre ? This is the same group and their restaurant is brilliant you put your order in pay for it and a lovely lady / or gentleman brings it to your table . There is also a very good choice of cakes etc. I think it would be a good idea to send the manager of the restaurant to Tong to work there for a while to see how it's done!! I will give Otley a miss for a while.”

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Posted 3 months ago

“I bought four bags of Meteor Black garden chippings. We put them out on the garden fabric, and in an hour the chippings had turned white. I assumed that sunlight turns them white, so I threw some water on them and they went black, an hour later they were white again. When I informed the store, the sub-manager's friend said that all chippings have dust on them and that they will gradually go black over a few years. He said that was common knowledge. I told him that he was talking the excrement of a bull, because that isn't common knowledge. And I said that if I buy black chippings, I expect them to be black all day, not white. The sub-normal sub-manager agreed to a refund if we brought the pebbles back. So now we have to dig them up and bag them. No mention of what Otley Garden Centre would now do about mis-representation of a product. The Spaghetti Bolognaise from the Food Hall was tasteless as well. I usually spend over £500 a year at this place, so they won't be getting that any more”

Helpful Report

Posted 1 year ago

“Not impressed by the cafeteria anymore. Visited last week at 10.45am and was told no bacon sandwiches, no sausage rolls, no sausage sandwiches and apparently breakfasts stop being served when ..and i quote "when the chef says" Doesn't bode well fir new owners if this is how they are now. Our granddaughter was most upset.”

Helpful Report

Posted 1 year ago

“Visited the place for the first time since December. Although I can see that the new owners want to revamp the place, it basically looks a mess. The art/craft section (previously a brilliant resource) has been decimated, a lot of what I can only describe as cheap tat is on sale elsewhere & the restaurant menu is a shadow of its former self. I come from London to visit my family in Yorkshire & we've always enjoyed a good lunch there - the Yorkshire puddings being a particular attraction. This is all gone now. Even the restaurant manager approached us when we arrived & apologised for the shortcomings of the new menu, saying it was down to the new owners, not him!”

Helpful Report

Posted 1 year ago

“Today 16th November 2022 I visited the garden centre with my elderly disabled mum . We had a look round the Christmas decorations then went for lunch to the resteraunt bearing in mind my mum is a very fussy eater the last time 2months ago we visited and I asked if they could just do a plate of 2 Yorkshire puddings nothing on just dry they were very helpful and did this for a reduced cost . So tried again today only to be told it would cost me £6.95p for them was told by a very rude gentleman that they shouldn't have done this before. He was rude to me my poor mum got upset as no lunch for her . I will never go back to this garden centre again . A jobs worth came to mind . But went to pay at the tills for our Xmas goods and the lady called Trish was a very lovely helpfully lady couldn't have got two more different people with their attitudes in the garden centre.”

Helpful Report

Posted 2 years ago

“I'm retired and suffer from asthmas at the till a item my husband had got was not priced so he went to find the price I was very tired and sat on a seat by the till waiting for my husband an assistant came to me and said you can't sit there. I amediatley got up I felt embarrassed and unwell. I will be the last time I visit there.”

Helpful Report

Posted 3 years ago

“Bought a garden furniture set on Saturday from Stephen Smiths Harden. They didn't have it in stock so Abbie rang the Otley store. They had the set I wanted. Steve from the Otley store delivered it on Monday. Excellent service and very pleased with the product! 5 stars for service. Thank you. From Linda in Gilstead.”

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Posted 3 years ago

“Always nice”

Helpful Report

Posted 7 years ago

Stephen H. Smith's Garden & Leisure, West Yorkshire is rated 2.3 based on 8 reviews