“I bought 4 pairs, first they canceled the Hare and refunded my money, was checking the price of that model and realized it's increased.
They sent two pairs which took 2 weeks or so, not very rare model (SB LA to Chicago, and Royal 2017).
One pair left, Chicago. After 3 weeks waiting they said that the received fake pairs, twice. Therefore they will refund my money. I checked the price, and you know what, the price is also geting higher.
I do not know why it's so predictable, even weeks ago I already knew that they would not be able to find me Hare and Chicago. However, they definitely were able to get the ordinary pairs, which you can buy from other stores and get it in one or two days.
Mediocre and unreliable.
Thanks and regards,
Ardhi”
“Not worth the risk of doing business. Shop at more reputable companies that actually have customer service that you can speak with. My accepted bid on 4/5 was refunded after 3 weeks because the item never shipped to Stockx. Seller pulled out and didn’t follow through with the sale. On the day i was refunded the same item average bid sales are $70 more than my accepted bid and $125 more if bought outright. I was offered a $25 promotional code from a company lackey which didn’t work either not that i would buy from this place again. If i could give minus 5 stars I would.”
“Customer service
I’m noticing their customer service and refund is a popular problem with all other poor reviews I’m seeing I am not alone. If the order don’t go smooth then you are SCREWED! Arrogant rude agents, won’t help and when you report their agents they won’t even reach back out to you! I’ve been trying to report Alonna for days and they just ignore me. I bought multiple pairs of shoes and the one time u get a pair that’s used and dirty and have to talk to them they make you feel like a child not someone who spends hundreds of dollars to support their company.”
“Customer service does not help, the agent was rude, wrong and misleading to just get off the conversation. I escalated to talk to someone else and nobody will talk to me they just ignored me now for days. I’m a repeat customer and if you have an issue you will have a nightmare experience DONT RISK IT!”
“CAUTION!! TO AVOID
CAUTION!!! Authentication process does not exist. Of the last three purchases, two were contested. A pair of fake and reimbursed Yeezy Sesame after endless exchanges of emails with the support ... I have restored confidence in StockX and I have purchased other Yeezy desert sages that have obvious defects such as orange stitching on the center of the upper, which are not eligible for sale because only for the defects they present (if they were not fake) CANNOT pass the Adidas quality control nor the StockX authentication control (which obviously does not exist) For these shoes I still have a dispute that will turn into a PayPal complaint from day 04/20 Furthermore, when you reply to their justifications, customer service responds arrogantly and with threatening tones.
TO AVOID DO NOT RISK YOUR MONEY AND YOUR TIME.”
“I’m having the same issue! Bought a pair of adapt AirMax on 3/27/20 said it should be at my home 4/6/20 - 4/9/20 it’s been 10 days and it’s still en route to StockX tf thought sellers were given two days to ship! We are going on two weeks! And still no shoes. Plus lack of communication makes it really frustrating. They can even let me know is going on.. just apologize for inconvenience??? Ok but where are my shoes? And or where is my refund? These shoe are a lot of money to not hear anything about what is going on ... I will never buy from them again!I was better off getting them from eBay and taking my chances. StockX is a joke!
sincerely Nate”
“I ordered 3 pairs of Js only got 2 and a refund one of the shoes was dirty scuffed stained n look worn good fuccin job fuckX so i got my refund and i ordered again now its been three fuccinn days and yet no movement i know mail services n
And banks are open so i dont care if corona virus aids hiv idgaf whats flying in the air what should be flying is my fuccin 4s to my house so quit playin with my money n send my shitt”
“So I work at Adidas originals in Cali, Colombia. I bought a pair of cream white Yeezys to resell and start a business on the side to make some extra money. Being born in Colombia I don't trust anyone or any business, so I took pictures of the shoes and receipt before sending them. They were in perfect shape and UNSTAINED. But magically, once they arrived at Stockx's headquarters to be checked for authenticity they were stained with blue dye. They are sending the shoes back to me and charging me 15%. Lookup for "stained shoes Stockx" in Reddit and notice the blue stains in some of the pictures. Coincidence? I don't think so. I think they do this in order to charge the sellers that extra 15% and because they know the seller will come back anyway because they will have to sell the shoes somehow. Cheeky little bastards they are the owners of this crappy company. I will never make business with StockX again, and I am currently speaking with my lawyer to attempt to press charges against the company. I haven't received the shoes yet, but I will soon and I am sure the box will be damaged so I probably won't be able to resell them. It's truly a nasty situation.”
“Their interface is designed to create accidental purchases. I went to modify a bid amount, but when I clicked on the edit amount button, it reverted to outright buying the shoe at the asking price, and did not prompt me for confirmation like you'd expect most sites to. Their site also doesn't let you cancel orders, so any misclick could mean you are out hundreds of dollars.”
“delshawn farver is a felon with multiple charges of domestic assault on his kids and ex wife. How he got a customer service job is beyond me but I pray he doesn’t work around any women.”
“If you’re out of the US don’t buy from this site. The duties and taxes you have to pay are unreal; between 2 packages I had to pay $134 on top of the price of the shoe.”
“I’ve been selling and buying from StockX for quite sometime now. Unfortunately, After my most recent experience of buying myself a supreme helmet to add to the collection . I Am dumbfounded, how they sent me a helmet that has a completely damaged box. Please be aware collectors they have no customer service and you speak over email to 5/9 different people for the same issue. You get promises from one (cam) for a refund and then get another response from JD (rep) that a refund is not possible after a week of cams original email. Please address the matter of a seller check marks the box where it states the box is undamaged and then someone at stockx mishandles the box and tears the box of an item. Stockx should address the matter. And allow the customer to either get a refund or a replacement for an undamaged item.”
“I ordered shoes over three weeks ago there still yet to arrive. They have changed arrival dates three times now is coming from out of the country and is being held at the ups facility instead of being shipped to the correct address, stockx is terrible”
