“Kept me informed of the progress of the service. Mat let me know when the car was booked in, when work commenced, called me to let me know when it was ready to collect, I was impressed with all of the team, friendly, informative, polite.”
“AVOID AT ALL COSTS!!! Believe me it will cost you if you take your car in here.. only quoted for half a job but didn’t tell me.
Took my car in for a quote for replacing lock and handle part five days ago. Technician looked at it saw the damaged handle and lock said they could fix it. Took them five days and several e.mails back and forth to sort keycode which I gave them on day 1. Left acar with them today, just picked it up to find the lock replaced but still broken handle. When I queried this was told “oh that’s not included in the price “Do they really think I was paying £285 for an incomplete job, one would presume they would be replacing the damaged part of the handle. Would they sell a car on their forecourt with a piece of handle missing.ABSOLUTELY FURIOUS.
After paying all that money I still have a broken handle on my car.Shame on you.”
“Fantastic service from Steve Inman at the used cars department on York road Doncaster.. went in Friday with no idea what car I wanted and he showed me the cars and guided me to choose the right one.. no pressure what so ever.. kept me updated right until I collected my car today! Top sales advisor thanks a lot Steve really appreciate it 👍🏻”
“I Recently bought a car from York road Stoneacre and it was an ex demonstration vehicle so there was the odd couple of things not perfect as it was a used/nearly new vehicle.
I saw the service manager and he was absolutely amazing sorted everything out for me.
the service advisors on the front desk were great and very helpful
And the head technician also was amazing great work.
thank you all the Service team 10/10”
“Ones they have got your money for the vehicle the after service is terrible, got a issue with my Ford ranger not interested at all . Just like most of the large dealers.”
“I recently took delivery of my new Ford Puma , this is my second new Ford from Stoneacre Doncaster Ford in last 5 years. I was able to to feel valued and completely satisfied throughout the whole experience .
I was expertly looked after by the same people who guided me through my initial purchase nearly 5 years ago.
Massive thanks to Craig , Ash , Marcel and Joe who all worked together to make it all happen and made it an enjoyable experience as buying a car should be . We'll done”
“The salesman Steve in the used car section could not have been more helpful, he was patient very informative and a delight to deal with and considering this is an environment I have never really felt comfortable in, he made it almost stress free. Best regards”
“Uninterested, uncaring not bothered about customer service or repairing your vehicle. Only interested in what they can charge for. Not true mechanics just plug in diagnostics. They don't look after the vehicle or the customer. Totally unwilling to find the cause of my vehicles problem. Avoid this place.”
“In May 2020 I will buy a Volvo V90 AV18MXF car from Harrogate Mill branch. The car cost me £ 21,000 and I transferred the entire amount in cash. Immediately after the purchase, Kieran Clay from Stoneacre service plan se team contacted me. He offered me a plan to which I agreed, which I regret today. In January 2021 I got a letter reminding me of the upcoming annual service for my car. I went to a service in Sunderland to book a visit. As it turned out later, due to my fault, the service plan was poorly formulated and after talking to Kieran Clay stated that despite the fact that my car is due for service in February, he had moved it to June for reasons known only to himself. He immediately offered to cancel the service plan and buy a new one. He said the entire amount would be refunded to me. Unfortunately, the new plan will apply to 2022. So I will have to pay the annual service for 2021 in cash. The new service plan is on much worse terms than the previous one, it is more expensive. Another thing that worries me is that the car should be serviced in February and he moved it to me in June. The last service before buying the car was in February 2020. In my opinion, if you buy the car, the service should be done at the time of purchase, i.e. in May 2020. Unfortunately, Kieran Clay said that it was not his fault and it must be so. If for any reason my car loses its warranty, I will be forced to hire a lawyer and bring the case to court.
Back to the first service plan that Kieran Clay sold me. The money I paid for it was returned to me less the cancelation fee. When I found out about this, I contacted Kieran immediately and he assured me that the plan was canceled through no fault of my own and the cancelation fee would be refunded to me. It was mid-January 2021. Today is March 2, and after a few calls with Kieran, the money hasn't been returned to me to this day. Today it is 02/03/2021 I talked to him again and told him that I was disgusted with the way Stoneacre treats its customers and wants to make an official complaint. He said an email was sent to emac on February 23, and there was nothing else he could do for me. He gave me an emailto his manager, Ryan Cheadle, and an email number so that I could arrange my refund myself. After talking to Emac, I was informed that they had not received any e-mail asking for a refund and that as long as they did not receive such instructions, they could do nothing. It looks like I can't get anything done about it. Therefore, I am addressing this matter as an official complaint against Kieran Clay, Ryan Cheadle and Stoneacre. How is it possible that such a respected company as Stoneacre is not able to solve such a flimsy problem.
I expect a refund, an explanation as to why the annual service for my car was postponed to June and reduce its price to the amount of my first service plan. I would like an explanation as to why the car was sold to me without an annual service.
Yours sincerely”
“Wanted to purchase a car.
Told Alex would call me back with a price on my car within an hour.
They didn't. Salesman Alex said he did, but no voicemail left.
Very strange. Based on my experience I'd not recommend.”
“This place allowed a finance contract to be taken out in my sister's name without her even being there, they also sold her car without telling her. Absolute mess we have been struggling with for over a year now. The colleague at the time who did this is now plastered all over the internet as a vile racist. Stay away absolutely, will do anything to rinse you of all your money.”
“Though professional in terms of service this place is an absolute rip off! A £40 MOT resulted in a need for a £10 part. That ended up costing £150!! A ten pound part plus extortionate labour costs and VAT!!!!!!! They hold on to your car all day and call just before they’re about to close in the full knowledge we rely on our vehicles for work, in my view to add pressure to the situation/decision making process and to leave you unable to source another mechanic without considerable hassle.”
“What can i say ... i saw a car on line phoned up about it on monday. It was in halifax they said they would have it to me friday to test drive. Tuesday i got a call they had it in . Wednesday i had a test drive and thursday i brought it home. I cant thank the guys there enough . So kind and funny . We had a good laugh and they made sure i understood everything and went over stuff as many times as i needed them to. Not once did they try to rush me through .
Thanks again guys and merry christmas from my daughter and i xx”
“Quite simply the most appalling level customer service I have ever encountered. 3 weeks of constant attempts to book in for 1st service and warranty repair work (delivery damage) and 1.5tsi Engine 'kangarooing issue' on a new Leon FR met with arrogance, incompetence, denial, outright lies and eventually being told by the Dealer Principal I am not welcome at the dealership. A breathtaking level of incompetence and a shocking indictment of the Stoneacre franchise / Seat brand. Strongly suggest potential customers avoid.”
“Ash was brilliant he was very efficient and did everything I asked Harry McGuiness who finalized the deal was very good ash is a good asset to the company service brilliant I would recommend stoneware to anyone”
“Steer well clear of this company. Go elsewhere I promise you will get a better honest deal, I could not recommend them, they were less than honest with me.”
“This review refers to the Cleckheaton branch of Stoneacre...
Sadly, despite what appeared (on the face of it) to be an efficient process to start off with (Mark gave a good impression on the phone), my experience of trying to purchase a vehicle from this branch was far from perfect.
In short, I was informed (over impressed upon actually) that the vehicle in which I was interested was in very good condition, had been fully valeted and the photos provided proved the condition.
I arranged to view the vehicle (it had to be driven down to a branch nearer my location) and travelled over 50 miles to do so.
As soon as we saw the vehicle, we immediately spotted several very obvious imperfections (dents, scrapes, scratches) and could also see that the vehicle had not been cleaned properly, as had been intimated.
Stoneacre were not prepared to knock a couple of hundred pounds off the asking price for the very obvious defects (a business decision which I find incredibly arrogant and narrow minded) so I told them that I was no longer interested.
My time had been wasted (both travelling and pre-arranging the insurance), as had my fuel costs and insurance admin charges.
I strongly recommend that, if you intend to purchase from this dealer, you make sure your due diligence is very particular.”
“Excellent customer service, our salesman Ray Cook was really helpful, friendly and knowledgeable. Everything was carried out in a professional and friendly manner couldn't recommend them enough based on my experience.”
