“Took my car in for an MOT and service, Stoneacre sent me my quote for £2000 worth of work that needed completing on my FORD focus - allegedly one of the most affordable cars to fix. I paid for the work that needed completing to enable the car to pass its MOT and found a regular garage to take another look at the car, £380 to fix the problem and could not find the ‘oil leak’ that stoneacre wanted £869 to ‘fix’. Absolute rip off.”
“Just taken delivery of my Ford Kuga, the process from start to finish was excellent by Neil Wright. He makes it so easy to buy a new car, everything is in place as and when needed.
Neil should be commended on his outstanding customer service.
Thank you Neil.”
“Had my car booked in today for a query on a service light
The staff were friendly and welcoming I was kept up to date throughout the day what was happening a report was sent showing results
When I went to pick my car up they had washed and hoovered it
Highly recommend this garage”
“Joe was the perfect salesman, no pressure to buy although l did and couldn't be happier. He made everything easy. As a lady of a certain age I wasn't sure I was doing the right thing. Joe certainly made the buying much easier than expected and explained everything. He also delivered the car to my home. Joe is an asset to your company. I highly recommend him to anyone wanting to buy a car.”
“Popped in with my Mazda 2 hybrid today, the tyre pressure warning wouldn’t reset. I spoke to the team in Mazda and I explained I was happy to arrange to come back and make an appointment.
It would have been simple to just book me in. Team Mazda went above and beyond and a technician came out, tested the vehicle system on his gizmo, there was a fault and two or three minutes later it was all resolved.
Fantastic service and that’s why I buy my cars from Stoneacre for the last 15 years
Thank you for great customer care”
“Emma in Mazda was super helpful and handled the delay on my Mazda 2 Hybrid professionally.
On pick up day the car was prepared perfectly and looked fabulous. Thanks to the valet team.
The car is everything I hoped for and I’m enjoying get over 70 miles to the gallon
Happy customer”
“I was looked after by Alex at your branch on Sunday. He was really helpful and went out of his way to find me the right car. I drove away very happy. A big thank you to you all you were really friendly. From start to finish the process was easy and stress free”
“Not even worthy on 1 star. Took my car for an safety recall ….told I would get it back same day. I’m am still waiting on day 4. No information from staff, no phone calls, absolutely useless I’ve had to do all the phoning asking what is going on. When they don’t know the answer they act dumb and say they can’t hear me and keep putting the phone down 😡
Day 4 I am told they are doing other peoples cars first that are booked in for day so mine just gets pushed back everyday unbelievable. They are now saying another 3 days 🤦♀️ Not only that they have disconnected back reverse camera and told me I need to sort that myself as it isn’t an official seat camera, even though it came with the car when I bought it.
I wish I have never took it for the update/recall. I will never visit this Doncaster branch again. They are worse than seat in hull. I wish I’d never purchased a seat car.”
“Booked car in for 4 new tyres at 8.30am. Told bring it on for 8am. Time slot was half hour for changing tyres, they knew I was waiting. Took 4 hours, pathetic, rubbish, at the time time I was getting discs and pads done, did not do them. Incompetence and a technician with a brain the size of a pea.”
“Kept me informed of the progress of the service. Mat let me know when the car was booked in, when work commenced, called me to let me know when it was ready to collect, I was impressed with all of the team, friendly, informative, polite.”
“AVOID AT ALL COSTS!!! Believe me it will cost you if you take your car in here.. only quoted for half a job but didn’t tell me.
Took my car in for a quote for replacing lock and handle part five days ago. Technician looked at it saw the damaged handle and lock said they could fix it. Took them five days and several e.mails back and forth to sort keycode which I gave them on day 1. Left acar with them today, just picked it up to find the lock replaced but still broken handle. When I queried this was told “oh that’s not included in the price “Do they really think I was paying £285 for an incomplete job, one would presume they would be replacing the damaged part of the handle. Would they sell a car on their forecourt with a piece of handle missing.ABSOLUTELY FURIOUS.
After paying all that money I still have a broken handle on my car.Shame on you.”
“Fantastic service from Steve Inman at the used cars department on York road Doncaster.. went in Friday with no idea what car I wanted and he showed me the cars and guided me to choose the right one.. no pressure what so ever.. kept me updated right until I collected my car today! Top sales advisor thanks a lot Steve really appreciate it 👍🏻”
“I Recently bought a car from York road Stoneacre and it was an ex demonstration vehicle so there was the odd couple of things not perfect as it was a used/nearly new vehicle.
I saw the service manager and he was absolutely amazing sorted everything out for me.
the service advisors on the front desk were great and very helpful
And the head technician also was amazing great work.
thank you all the Service team 10/10”
“Ones they have got your money for the vehicle the after service is terrible, got a issue with my Ford ranger not interested at all . Just like most of the large dealers.”
“I recently took delivery of my new Ford Puma , this is my second new Ford from Stoneacre Doncaster Ford in last 5 years. I was able to to feel valued and completely satisfied throughout the whole experience .
I was expertly looked after by the same people who guided me through my initial purchase nearly 5 years ago.
Massive thanks to Craig , Ash , Marcel and Joe who all worked together to make it all happen and made it an enjoyable experience as buying a car should be . We'll done”
“The salesman Steve in the used car section could not have been more helpful, he was patient very informative and a delight to deal with and considering this is an environment I have never really felt comfortable in, he made it almost stress free. Best regards”
