“Quite simply the most appalling level customer service I have ever encountered. 3 weeks of constant attempts to book in for 1st service and warranty repair work (delivery damage) and 1.5tsi Engine 'kangarooing issue' on a new Leon FR met with arrogance, incompetence, denial, outright lies and eventually being told by the Dealer Principal I am not welcome at the dealership. A breathtaking level of incompetence and a shocking indictment of the Stoneacre franchise / Seat brand. Strongly suggest potential customers avoid.”
“I took my Daughters Fiat 500 to the Chesterfield branch for it's 2nd service, all was good with the initial booking and handing the car to them. When I collected the car on completion of the so called service, I queried the invoice because there was 1 litre of brake fluid booked, I was told by the service adviser that the fluid is replaced on the 2nd service so I paid the outstanding bill.
When I got in the car to return home I noticed that the passenger footwell was full of debris from when the pollen filter was replaced (the car had supposedly been vacuumed out) but it was dirtier than when I took the car in. I informed the service adviser and she offered to get it vacuumed out, I decline the offer and drove home.
When I arrived home I checked around the car and looked at the brake bleed nipples to find that they had not been touched because they was covered in dust and road grime, so it was obvious that the brake fluid had not been changed. I rang the service adviser and she went to ask someone on return she said "I got it wrong the brake fluid is not changed on the 2nd service it is just topped up". I accepted this but checked the Fiat service schedule and found out that the fluid should have been replaced.
I contacted the service adviser again she went to ask someone again and she said "I got it wrong and I can assure you that the brake fluid has been changed", My reply to that is I can assure you it hasn't, the conversation went on and I was asked to return the car to get it checked or they would refund £38 of the £254 service, I declined both and contacted Stoneacre Customer Services.
I was then contacted by the Service Manager saying that they would collect the car to have it checked by there Master Tech I agreed to this and also sent him images of the never been touched bleed nipples. The car was collected two weeks later the brake fluid was changed and the car was returned.
Also on the initial visit the car had had the usual tick box exercise of a Health Check and under the section headed Spare Wheel it stated BOOT FULL, obviously a get out clause of checking the spare wheel, the total contents of the boot was an ice scraper and a windscreen demisting pad.
So the outcome is the brake fluid has been replaced, that should have been done on the first visit and my Daughter was without her car for an extra day, and out of pocket in fuel whith the 25 mile round trip back to the dealer.”
