“What can i say ... i saw a car on line phoned up about it on monday. It was in halifax they said they would have it to me friday to test drive. Tuesday i got a call they had it in . Wednesday i had a test drive and thursday i brought it home. I cant thank the guys there enough . So kind and funny . We had a good laugh and they made sure i understood everything and went over stuff as many times as i needed them to. Not once did they try to rush me through .
Thanks again guys and merry christmas from my daughter and i xx”
“Ash was brilliant he was very efficient and did everything I asked Harry McGuiness who finalized the deal was very good ash is a good asset to the company service brilliant I would recommend stoneware to anyone”
“Excellent customer service, our salesman Ray Cook was really helpful, friendly and knowledgeable. Everything was carried out in a professional and friendly manner couldn't recommend them enough based on my experience.”
“Bought a 14 plate focus new shape Jacob looked after me start to finish let me take test drive could not find any faults so went ahead with paperwork had great day 10 out of 10 cheers Jacob”
“i recentley purchased a new car from stoneacre york rd doncaster. i have to say the customer care i receieved was impecable as soon as i walked into the showroom i was offered tea or coffee and a comfey place to sit.i was introduced to charlotte and i must say she went above and beyond the customer care she gave us,if i was to score out of ten she would get a great big ten excelent”
“stoneacre cleckheaton are friendly very helpful when you want to buy a car. It's the second time I bought a car from there. There after care are superb. From stepping into the showroom and looking at cars,sorting out finance, seeing which car is suitable for your needs. They are so professional. Thank you”
“I took my Daughters Fiat 500 to the Chesterfield branch for it's 2nd service, all was good with the initial booking and handing the car to them. When I collected the car on completion of the so called service, I queried the invoice because there was 1 litre of brake fluid booked, I was told by the service adviser that the fluid is replaced on the 2nd service so I paid the outstanding bill.
When I got in the car to return home I noticed that the passenger footwell was full of debris from when the pollen filter was replaced (the car had supposedly been vacuumed out) but it was dirtier than when I took the car in. I informed the service adviser and she offered to get it vacuumed out, I decline the offer and drove home.
When I arrived home I checked around the car and looked at the brake bleed nipples to find that they had not been touched because they was covered in dust and road grime, so it was obvious that the brake fluid had not been changed. I rang the service adviser and she went to ask someone on return she said "I got it wrong the brake fluid is not changed on the 2nd service it is just topped up". I accepted this but checked the Fiat service schedule and found out that the fluid should have been replaced.
I contacted the service adviser again she went to ask someone again and she said "I got it wrong and I can assure you that the brake fluid has been changed", My reply to that is I can assure you it hasn't, the conversation went on and I was asked to return the car to get it checked or they would refund £38 of the £254 service, I declined both and contacted Stoneacre Customer Services.
I was then contacted by the Service Manager saying that they would collect the car to have it checked by there Master Tech I agreed to this and also sent him images of the never been touched bleed nipples. The car was collected two weeks later the brake fluid was changed and the car was returned.
Also on the initial visit the car had had the usual tick box exercise of a Health Check and under the section headed Spare Wheel it stated BOOT FULL, obviously a get out clause of checking the spare wheel, the total contents of the boot was an ice scraper and a windscreen demisting pad.
So the outcome is the brake fluid has been replaced, that should have been done on the first visit and my Daughter was without her car for an extra day, and out of pocket in fuel whith the 25 mile round trip back to the dealer.”
“Took my car in for an MOT and service, Stoneacre sent me my quote for £2000 worth of work that needed completing on my FORD focus - allegedly one of the most affordable cars to fix. I paid for the work that needed completing to enable the car to pass its MOT and found a regular garage to take another look at the car, £380 to fix the problem and could not find the ‘oil leak’ that stoneacre wanted £869 to ‘fix’. Absolute rip off.”
“Not even worthy on 1 star. Took my car for an safety recall ….told I would get it back same day. I’m am still waiting on day 4. No information from staff, no phone calls, absolutely useless I’ve had to do all the phoning asking what is going on. When they don’t know the answer they act dumb and say they can’t hear me and keep putting the phone down 😡
Day 4 I am told they are doing other peoples cars first that are booked in for day so mine just gets pushed back everyday unbelievable. They are now saying another 3 days 🤦♀️ Not only that they have disconnected back reverse camera and told me I need to sort that myself as it isn’t an official seat camera, even though it came with the car when I bought it.
I wish I have never took it for the update/recall. I will never visit this Doncaster branch again. They are worse than seat in hull. I wish I’d never purchased a seat car.”
“Booked car in for 4 new tyres at 8.30am. Told bring it on for 8am. Time slot was half hour for changing tyres, they knew I was waiting. Took 4 hours, pathetic, rubbish, at the time time I was getting discs and pads done, did not do them. Incompetence and a technician with a brain the size of a pea.”
“AVOID AT ALL COSTS!!! Believe me it will cost you if you take your car in here.. only quoted for half a job but didn’t tell me.
Took my car in for a quote for replacing lock and handle part five days ago. Technician looked at it saw the damaged handle and lock said they could fix it. Took them five days and several e.mails back and forth to sort keycode which I gave them on day 1. Left acar with them today, just picked it up to find the lock replaced but still broken handle. When I queried this was told “oh that’s not included in the price “Do they really think I was paying £285 for an incomplete job, one would presume they would be replacing the damaged part of the handle. Would they sell a car on their forecourt with a piece of handle missing.ABSOLUTELY FURIOUS.
After paying all that money I still have a broken handle on my car.Shame on you.”
“Ones they have got your money for the vehicle the after service is terrible, got a issue with my Ford ranger not interested at all . Just like most of the large dealers.”
“Uninterested, uncaring not bothered about customer service or repairing your vehicle. Only interested in what they can charge for. Not true mechanics just plug in diagnostics. They don't look after the vehicle or the customer. Totally unwilling to find the cause of my vehicles problem. Avoid this place.”
“In May 2020 I will buy a Volvo V90 AV18MXF car from Harrogate Mill branch. The car cost me £ 21,000 and I transferred the entire amount in cash. Immediately after the purchase, Kieran Clay from Stoneacre service plan se team contacted me. He offered me a plan to which I agreed, which I regret today. In January 2021 I got a letter reminding me of the upcoming annual service for my car. I went to a service in Sunderland to book a visit. As it turned out later, due to my fault, the service plan was poorly formulated and after talking to Kieran Clay stated that despite the fact that my car is due for service in February, he had moved it to June for reasons known only to himself. He immediately offered to cancel the service plan and buy a new one. He said the entire amount would be refunded to me. Unfortunately, the new plan will apply to 2022. So I will have to pay the annual service for 2021 in cash. The new service plan is on much worse terms than the previous one, it is more expensive. Another thing that worries me is that the car should be serviced in February and he moved it to me in June. The last service before buying the car was in February 2020. In my opinion, if you buy the car, the service should be done at the time of purchase, i.e. in May 2020. Unfortunately, Kieran Clay said that it was not his fault and it must be so. If for any reason my car loses its warranty, I will be forced to hire a lawyer and bring the case to court.
Back to the first service plan that Kieran Clay sold me. The money I paid for it was returned to me less the cancelation fee. When I found out about this, I contacted Kieran immediately and he assured me that the plan was canceled through no fault of my own and the cancelation fee would be refunded to me. It was mid-January 2021. Today is March 2, and after a few calls with Kieran, the money hasn't been returned to me to this day. Today it is 02/03/2021 I talked to him again and told him that I was disgusted with the way Stoneacre treats its customers and wants to make an official complaint. He said an email was sent to emac on February 23, and there was nothing else he could do for me. He gave me an emailto his manager, Ryan Cheadle, and an email number so that I could arrange my refund myself. After talking to Emac, I was informed that they had not received any e-mail asking for a refund and that as long as they did not receive such instructions, they could do nothing. It looks like I can't get anything done about it. Therefore, I am addressing this matter as an official complaint against Kieran Clay, Ryan Cheadle and Stoneacre. How is it possible that such a respected company as Stoneacre is not able to solve such a flimsy problem.
I expect a refund, an explanation as to why the annual service for my car was postponed to June and reduce its price to the amount of my first service plan. I would like an explanation as to why the car was sold to me without an annual service.
Yours sincerely”
“Wanted to purchase a car.
Told Alex would call me back with a price on my car within an hour.
They didn't. Salesman Alex said he did, but no voicemail left.
Very strange. Based on my experience I'd not recommend.”
“This place allowed a finance contract to be taken out in my sister's name without her even being there, they also sold her car without telling her. Absolute mess we have been struggling with for over a year now. The colleague at the time who did this is now plastered all over the internet as a vile racist. Stay away absolutely, will do anything to rinse you of all your money.”
“Though professional in terms of service this place is an absolute rip off! A £40 MOT resulted in a need for a £10 part. That ended up costing £150!! A ten pound part plus extortionate labour costs and VAT!!!!!!! They hold on to your car all day and call just before they’re about to close in the full knowledge we rely on our vehicles for work, in my view to add pressure to the situation/decision making process and to leave you unable to source another mechanic without considerable hassle.”
