Merinal T/A Storage Heater Sales Reviews

Name: Merinal T/A Storage Heater Sales
Address: Merinal Ltd Unit 3 Eastbond Street Leigh, Merinal Ltd Unit 3 Eastbond Street Leigh, Wigan
Rating: 4.60

4.6 Rating 545 Reviews

89 %

of reviewers recommend Merinal T/A Storage Heater Sales

Company Reviews

Questions

Metrics

4.6

Based on 545 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01942 265041 / 01942 6098

Email:

sales@merinal.co.uk

Location:

Merinal Ltd Unit 3 Eastbond Street Leigh,
Merinal Ltd Unit 3 Eastbond Street Leigh
Wigan
WN71BP

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Merinal T/A Storage Heater Sales 5 star review on 14th March 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience was coloured by the fact that the delivery company (APC) "forgot" to schedule the heater for delivery, so I waited in all day for nothing and had to reschedule. Also, two of the bricks were slightly damaged, although I don't think this impairs the heater's performance very much. I thought I had ordered an "Elnur" heater. A little disconcerting to get a "Gabarron." It looks much the same (almost identical to the Dimplex it replaced), so I presume they are two brand names of the same maker. Installation was easy and the heater works OK.”

Helpful Report

Posted 8 years ago

“I found your website very easy to navigate and easy to use. The heater we bought was the best price is seen on the internet. With a five year warranty, we should peace of mind and warmth for the next five years... The items was shipped very quickly and came during office hours, which was very convenient. However, the method of delivery caused us some trouble. Maybe it is written in the small print (i don't know) but the company who delivered the heater were a 'Kerb-side drop only'. This cause an issue because our shop is not on a kerb-side. Our front door is about 20 yards from the nearest point the delivery van could access. The day the heater came the lady in the shop had to negotiate with the van driver to get the heater (and fire bricks) somewhere close to the shop. At best, the fire bricks were left outside of our shop. The heater looks and works well. Long may it last...”

Helpful Report

Posted 8 years ago

Hi Mr Elliott, Sorry to hear you have had problems with your delivery. We do state on our delivery page that it is kerb side delivery only. This is due to the weight of the storage heaters. Also the bricks are covered in a plastic wrapping which allows them to be stored outside. We keep all our bricks outside prior to shipping which causes no problems once placed inside the storage heater. We hope everything continues to go well with the heater. Kind Regards Cory

Posted 8 years ago

“The personal contact with your colleague was excellent. He took the order over the phone and delivery was in two days. Unfortunately the unit was damaged on the top panel, well bent. I rang Bob and he offered to send a new unit immediately . In the end I kept the original unit and straightened out the bend by hand, and the result is not to bad although the bricks were a little bit tight to get in. I did n to have time to wait for a new unit . Regards RCF Homewood order number”

Helpful Report

Posted 8 years ago

“Excellent product. Good sales support on the phone and email. Delivery was poor. Did not arrive on the day that was quoted on the email and the phone.I stayed in for the whole day - had to go out the next day. it was dumped on my neighbours doorstep and the delivery men were less than helpful..”

Helpful Report

Posted 8 years ago

“I AM WAITING FOR A PAPER INVOICE!! If you do not issue a paper invoice you should state that clearly before somebody puts an order I do not have a working printer”

Helpful Report

Posted 8 years ago

Hi Mr Lahood. We have sent an invoice to the email address on the order for you and we are sorry to see that you felt it necessary to send a negative review, rather than contact us to ask us to send one out to you. We did as our standard practice send your confirmation with the full order and payment details at the time of the payment being processed which normally gives our customers the information they require for their records.. We do endevour to provide an excellent service regarding the quality of product, delivery time and aftercare, so please accept our apologies for any inconvinience caused. If we had known that an invoice was required we would have sent it out by return for you. Kind regards Bob

Posted 8 years ago

Hi Mr Lahood. Thank you for your reply and a paper copy will be posted out to you as soon as our offices reopen on Monday. Again our apologies for any inconvience caused. Kind regards Bob

Posted 8 years ago

“I have no real idea of how to work the new storage heater, and don't even know if my electrician installed it properly. It works, but I am not sure if I am adjusting it properly. It said it was automatic but I am not sure what this means. Clearer instructions for the installing electrician and the user woud be appreciated.”

Helpful Report

(Storage Heater Sales) - Posted 8 years ago

Hi Thanks for leaving a review and we are sorry that after taking delivery in January you did not contact us before this so we could help regarding your questions. The type of storage heater you ordered was the Automatic Charge Control SH12A. Automatic storage heaters look and do exactly the same as a manual storage heater the only difference is they have an automatic charging assistant so they only charge till they are full and no longer than required overnight. Meaning you can save up to 15% on energy bills. More information on storage heaters can be seen on our Frequently asked Questions pages. https://www.storageheatersales.co.uk/frequent-questions To help clarify the adjustment of the heater, We have emailed out a further copy of the instructions on how to adjust your storage heater, along with instructions regarding installation. Installation is normally a straight forward process but if you or your electrician have any concerns about it being installed properly, after checking the manual please let us know so we can get the technical support team at Elnur to give you a call to clarify any points for you. Thanks again for taking the time to leave us a review but if you do have any problems please contact us so we can help as required. Kind regards Bob

Posted 8 years ago

Merinal T/A Storage Heater Sales is rated 4.6 based on 545 reviews