“Ordered 2 shirts for my 2 young boys with plenty of time before Xmas as a present. Paid the extra £7 for 3 day delivery thinking this would also help. The store didn't even process my order for 4 days before getting royal mail to deliver as the tracking showed this when it eventually came through. I emailed the store 2 over a couple of days and didn't even get 1 response. The parcel eventually turned up after a week and a half 2 days before Xmas to find a shirt missing from the box and no paperwork/invoice. I then emailed man u straight away with a photo of the box explaining all of the above (3rd email in total) to eventually get an email in the afternoon asking for a photo of the box BEFORE it was opened. Not sure if I'm missing the point but surely you have to open the box before finding out something is missing. As I write this I still haven't heard from them and the matter is still not resolved. There will be 2 very disappointed boys on Xmas day. Avoid the official store at all cost!”
“I ordered a Manchester United shirt for my son on the 3rd December. Received today, am happy it arrived in time for Christmas.
I was worried that it wouldn't come in time! Ultimately I'm a satisfied customer!”
“I ordered a shirt for my son, 2 weeks ago and it is only suppposed to take 3 working days,I’m still waiting, I’ve been on the online chat which is useless, the tracking just gives me a portal error, I will never order from them again & I am warning anyone who is thinking of buying from there, just don’t!”
“Shocking. Ordered a week ago spent well over £200 and all I am being told is there’s a delay. Can’t tell me what the delay is or when my order will actually be processed.”
“90 Day No Hassle Return - me bollix!!! What they don't tell you is that if your item doesn't fit and you have to return it you will pay between €14.45 and €16 to return it, depending on which method you choose to return. First time ordering from United since 2010, and will be the last. Cowboys Ted!!!”
“Size 7/8 yesars top ordered for my grandson arrived size might fit a 5 year old, tried to return it only to be told none returnable,
Wish i had read the reviews first.
No reply from customer services wish i could give it zero star rating”
“This is the 2nd time I have placed an order here and EXACTLY the same thing happened on both occasions.
Ordered 2 full kits on 16/11/23. Here we are 3 weeks on and I currently have 2 pairs of socks and 1 pair of shorts, no tops.
I have been on to live chat twice and they simply copy and paste answers back to you.I haven't even came clost to getting an idea when the balances will arrive.
The assistant I chatted with today had a terrible attitude but to be fair going by the reviews on here they probably have a difficult time.
Anyway as Xmas is approaching I decided to cancel the balances and try and pick up the missing stuff elsewhere but unfortunately this has to be approved by another team so they will basically "see what they can do"
Please think twice before placing an order with this lot as I'm fairly sure you will regret it.”
“Have ordered a few items from here. Not a single one has ever arrived on or even near the date during checkout. It is my fault for thinking 5-10 day shipping really means >1 month. This is the 3rd birthday that my order for family has been late even though I ordered with a month+ to spare. I guess I'm just done with this site.”
“Been waiting since 30june for delivery can't get in touch with anyone email or phone they need reporting to trading standards and Manchester United very bad look for club”
“Ordered 27/07/23 paid for next day delivery, it's the 04/08/23 and I've still not received my order, I've rang, they apologized, said printing backlog or whatever, will be arriving with in the next week!, Some how reading these reviews that doesn't even look likely, I'm fuming!,”
“Ordered on 27 July, charged for shipping. Website showed shipping due next day, with up to 3 days beyond that for delivery. 2 August now, still no update. Website shows estimated delivery 7 August.”
“Absolutely the worst online experience money can buy. Don't have what they say they do, don't despatch when they say they will, email you updates they dont hold themselves too, customer service number as usual withheld. Appalling.”
“Please avoid at all costs. Waiting waiting 5 weeks since my expected delivery date. Terrible communication, boiler plate emails and common line is "Following up with our transporter" ,they wont even allow me to cancel the order and get refunded.”
