“Shocking. Ordered a week ago spent well over £200 and all I am being told is there’s a delay. Can’t tell me what the delay is or when my order will actually be processed.”
“90 Day No Hassle Return - me bollix!!! What they don't tell you is that if your item doesn't fit and you have to return it you will pay between €14.45 and €16 to return it, depending on which method you choose to return. First time ordering from United since 2010, and will be the last. Cowboys Ted!!!”
“Size 7/8 yesars top ordered for my grandson arrived size might fit a 5 year old, tried to return it only to be told none returnable,
Wish i had read the reviews first.
No reply from customer services wish i could give it zero star rating”
“This is the 2nd time I have placed an order here and EXACTLY the same thing happened on both occasions.
Ordered 2 full kits on 16/11/23. Here we are 3 weeks on and I currently have 2 pairs of socks and 1 pair of shorts, no tops.
I have been on to live chat twice and they simply copy and paste answers back to you.I haven't even came clost to getting an idea when the balances will arrive.
The assistant I chatted with today had a terrible attitude but to be fair going by the reviews on here they probably have a difficult time.
Anyway as Xmas is approaching I decided to cancel the balances and try and pick up the missing stuff elsewhere but unfortunately this has to be approved by another team so they will basically "see what they can do"
Please think twice before placing an order with this lot as I'm fairly sure you will regret it.”
“Have ordered a few items from here. Not a single one has ever arrived on or even near the date during checkout. It is my fault for thinking 5-10 day shipping really means >1 month. This is the 3rd birthday that my order for family has been late even though I ordered with a month+ to spare. I guess I'm just done with this site.”
“Been waiting since 30june for delivery can't get in touch with anyone email or phone they need reporting to trading standards and Manchester United very bad look for club”
“Ordered 27/07/23 paid for next day delivery, it's the 04/08/23 and I've still not received my order, I've rang, they apologized, said printing backlog or whatever, will be arriving with in the next week!, Some how reading these reviews that doesn't even look likely, I'm fuming!,”
“Ordered on 27 July, charged for shipping. Website showed shipping due next day, with up to 3 days beyond that for delivery. 2 August now, still no update. Website shows estimated delivery 7 August.”
“Absolutely the worst online experience money can buy. Don't have what they say they do, don't despatch when they say they will, email you updates they dont hold themselves too, customer service number as usual withheld. Appalling.”
“Please avoid at all costs. Waiting waiting 5 weeks since my expected delivery date. Terrible communication, boiler plate emails and common line is "Following up with our transporter" ,they wont even allow me to cancel the order and get refunded.”
“Don't order from this store as very slow in shipping out the goods. I ordered mine on 25th Nov and still waiting. The chat function online is a joke as it simply brings you to another site without ever able to speak to anyone. My last order from this store...”
“So ordered a football kit on 26/10..31/10 said it was shipped.. had email of Evri to say they had my item on the 2/11..said there was a delay..Still haven't received it..sent many emails to united direct..replys to say they look into it..Still nothing..Now they are not responding to emails..This shop needs to be investigated for sure..absolutely shocking.. Read reviews on trustpilot and believe them.. I've reported to trading standards..also getting my money back section 75 on credit card”
“Avoid buying from here. I wish I read the reviews beforehand. You are guaranteed to have a horrible and expensive experience if there is anything wrong with your delivery. Their returns/ exchange policy is, if you are not happy with your product, its your fault for buying it.”
“Online store has really bad customer service. They sent me another item instead of what I bought and they held me to ransom over returning their item. Had to ask for an apology, spoke to management and still had to sent their item back first. It's policy, it's policy they kept saying. I said it's your mistake, it's your mistake put the customer first!! They didn't, typical Glazer organisation!!!”
