“Absolutely appalled! I have read other people's experiences and omg, I have experienced the exact same. I order a jumper which arrived with a hole in it. I sent photos and asked for a replacement, the chat advisor was so moronic, he just kept repeating the same scripted garbage about their rigorous checks. He offered to return to which I agree but I wanted to use the lockers as opposed to royal mail as the nearest one is 30mins drive away, which I don't want to do as diesel is not cheap. He refused this and before I could ask for advice or anything ended the chat.
I sent a complaint via email, generic response, apologies and 'we will take your feedback into consideration to improve our service' bs.
I returned the damaged jumper and re-ordered, came today with threads bobbling out and patchy darker threads in the front of the jumper, so obviously poorly made.
Once again I sent photos but this time realized something strange, the tag said £29.99 but they charged me £35, wth? So they are ripping people off? I complained about this also, guess what? Generic robotic response this time offering free delivery on my next purchase as compensation. Everything is over £30 so only includes free delivery anyway! The nerve to try and trick me.
I said I would like raise an official complaint and once again 'we will feedback your comments to better our service', evidently that didn't work the bloody last time since they messed up worse than even last time unless that how they manage their complaints now.
Vile experience, will be returning the jumper, just such a waste of time and money. Do not shop with them!”
“We bought a gift voucher 2 weeks ago. It still hasn't been sent to my mail. The customer servise number given on the internet is invalid. There is a chat number and a whast up number. but you don't get an answer. Horrible and usless customer service.”
