Straight Teeth Direct Reviews

4.8 Rating 60 Reviews
97 %
of reviewers recommend Straight Teeth Direct
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About Straight Teeth Direct:

Your ideal smile. Powered by high-tech, affordable orthodontics. Europe's most trusted online aligner platform ★★★★★ Dentist led, at-home teeth straightening treatment with invisible aligners. Tracked treatment progress and results guaranteed, saving you up to 70% on the clinic cost.

Our promise

The only aligner brand in the world to guarantee results, with no hidden costs!

We take pride in offering industry leading guarantees to protect your smile:
- Suitability & Impressions Guarantee;
- Lost & Broken Aligner Replacement Guarantee;
- Results Agreement Guarantee;
- Extended Guarantee after treatment.

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Straight Teeth Direct 5 star review on 19th January 2023
Jessica
Straight Teeth Direct 5 star review on 19th January 2023
Jessica
Straight Teeth Direct 5 star review on 22nd November 2022
Rebecca Ford
Straight Teeth Direct 5 star review on 2nd October 2022
Jase
Straight Teeth Direct 5 star review on 12th September 2022
Liz
Straight Teeth Direct 5 star review on 12th August 2022
JC
Straight Teeth Direct 5 star review on 14th June 2022
Anonymous
9
Anonymous
Anonymous  // 01/01/2019
Terrible when things go wrong and stop replying to messages on my account. Clearly focused on selling to new people more than making existing clients smile. This guarantee on the website is meaningless (just read the small print). But more worrying is the attitude and lack of delivering on the values they claim to have. Left with straighter teeth. But without comfort that the issues my dentist says could cause cracking of teeth. They do not have official complaints process. Will not reply to requests for the medical professionals details responsible for the diagnosis that conveniently claims they are not responsible for my issues. (something 2 dentists that have seen me in person refute) Will not provide any details of independent body or ombudsman. Without a reply to this I will have to escalate to general dental council. I have no choice as could end up with cracked teeth or a big correction bill
Helpful Report
Posted 4 months ago
My bite has been ruined by this company. Before treatment I had no issue closing my mouth and my teeth meeting. Since treatment - most teeth do not connect. They have refused to take responsibility. They have blamed my wisdom teeth on this movement - which is totally bizarre - my wisdom teeth have been there since I was 16 - and suddenly they’ve shifted my teeth and not the retainer? Madness.
Helpful Report
Posted 7 months ago
For clarity, especially for those reading this response, a few facts are important to note: 1. Your treatment with us finished in March 2022. It wasn't until October 2022, following a visit to another dentist, that you first brought up these concerns. 2. From the initial images and treatment plan, it was clear that your wisdom teeth were impacted—they had emerged but there wasn't enough space, and they were already exerting pressure on your second molars. This is a condition that can worsen over time and affect your bite, irrespective of any orthodontic treatments. The aligners we provided were neither designed to cover these back teeth nor programmed to apply any movement or pressure to them. Therefore, they could not physically be the cause of the issues you're experiencing. 3. Despite the time elapsed since your treatment, we continued to be available for post-treatment communication well beyond the customary time frame, with the aim of offering as much support and clarification as possible. For any dental issues that arise long after the alignment treatment is completed, and which are unrelated to it, we recommend consulting with your regular dentist, who is best suited to assist you.
Posted 7 months ago
Avoid this company, trust me. See you local denist! You have been warned.
Helpful Report
Posted 1 year ago
For those reading this, it is from someone who has completed a free e-consultation with us and was dissatisfied because we do not offer phone support. As advertised on our website and T&Cs all support is delivered through a secure platform via messages. We do not oblige anyone to seek our service and seeing a local dentist is definitely a method we recommend for those seeking a face to face approach.
Posted 1 year ago
Straight Teeth Direct is rated 4.8 based on 60 reviews