STRIVE FOOTWEAR Reviews

Name: STRIVE FOOTWEAR
Rating: 2.75

2.8 Rating 60 Reviews

37 %

of reviewers recommend STRIVE FOOTWEAR

2.8

Based on 60 reviews

Shipping & Delivery
Delivery Methods	Postal Service

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+44 0808 178 2526

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered two pairs of slippers on 20/11/24. Money was immediately taken out. In the ensuing weeks I sent two emails asking where they were but got no reply. On 13.11.24 I received an email that they were unable to complete the order and my money would be returned in 3 to 5 days. As a loyal customer in the past I was appalled and will not be using them again”

Helpful Report

Posted 5 months ago

“Placed an order on 16th November. Received an update that delivery would be delayed. It's now the 16th December and after contacting them twice I've still yet to receive a response.”

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Posted 5 months ago

“Beware the way this company operates. They accept an order and take your money and then take 4 days to tell you that the product is out of stock. Refunds are slow as well, up to 5 days”

Helpful Report

Posted 6 months ago

“Was in the process of putting an order for 2 pairs but then noticed if i would need to return i would have to pay for return myself I think that’s terrible All good companies do free returns and the fact for this company or any other company says a customer pays for their own return tells me the company has no faith in their products Decided not to order”

Helpful Report

Posted 8 months ago

“Non existent customer service. Haven't responded to a single query I've sent. Delivery took weeks and I still haven't received my refund for shoes returned over a month ago. I”

Helpful Report

Posted 10 months ago

“These so-called orthotic slippers hurt my right foot so I can’t wear them. I gave them a chance by following the break in recommendations an now it’s too late to return them. I overlooked the fact that the fur trim on the left slipper was almost nonexistent compared to the right one. There is obviously no quality control here.”

Helpful Report

Posted 1 year ago

“Bought a pair of sandals in on-line sale. The ad omitted to state they were nubuck, and not the usual leather. Poor customer service, ‘nubuck is leather’. My request to escalate to a Manager is unanswered.”

Helpful Report

Posted 1 year ago

“Placed my order in February early and have not yet received. My product. Shoes were well over $100. It is impossible to reach these people they will not use their phones. They all say mailboxes are full. The company that sells them charm footwear in Ohio has now taken their number off and I’d like to know the corporate address for Strive Footwear Inquiring email was answered one time which stated shoes were in process for shipping whatever that means.”

Helpful Report

Posted 1 year ago

“Sandals received, one strap an inch longer than the other. One back strap bigger than the other, one front cross strap saggy compared to other foot. Telephoned and told I had to send photos before they would give me a free returns label. Finally received this after a number of emails. Asked for my original postage to be refunded as the sandals were not fit for purpose. Customer service were vague with brief email replies. Finally had a reply confirming that when sandals returned a full refund including my postage would be given. UNTRUE, today refund given without my postage being refunded. Customer service totally uninterested . I will never use this company again.”

Helpful Report

Posted 1 year ago

“I received worn and damaged sandals and have tried multiple times to reach them for a return label. The US phone number doesn't have VM set up. I was emailed back ONCE but they didn't address my email - they just told me my shoes had been delivered...Very shady company. Would never buy from them again. The sandal straps also seemed very flimsy.”

Helpful Report

Posted 1 year ago

“I ordered 2 pair of sandals in size US 8 but I received both pair in size US 7. The cost was $197.91. There is no way to return them! The (360) 363-4807 has a full mailbox continuously. I have No return address to mail them back at my expense for their mistake.”

Helpful Report

Posted 1 year ago

“Don’t buy from their website! I received used shoes being sold as new. Can’t get anyone to communicate with me by phone or e mail. Pretty shady sales and return practices. While I read the return policy before purchasing I wasn’t aware they would have to be sent back to the UK. That’s not where my shoe purchase shipment originated. I would have never ordered from them if the actual returns address location had been clearly posted. Oh well. Live and learn.”

Helpful Report

Posted 1 year ago

“Tried to return the shoes as they did not fit. The shipping cost was three times the cost of the shoes. The shoes were shipped from the U.S. but the return required that the shoes be returned to the U.K. to the tune of over $270.00. Something is not right here. My husband says I have been scammed. BEWARE.”

Helpful Report

Posted 1 year ago

“Ok, so I haven't actually ordered..I was very nearly ready to check out £100 worth of shoes but it was making me accept terms and conditions for Klarna which I didn't want to do as I was paying up front. So I sent a message to customer services asking about that and also whether they do free returns. Someone got back to me with a vague answer about Klarna and no reference to returns. So I sent a reply saying they hadn't answered my questions and they have ignored my second message. Beautiful footwear, this could be an amazing brand as not much out there with attractive orthotic shoes. With so many companies out nowadays making purchases and returns easy, Strive is destined to go nowhere fast with their poor level of customer service. Really loved the shoes but won't be ordering, I don't give my money to companies that make things difficult.”

Helpful Report

Posted 2 years ago

“Ordered sandals online and wanted to return as the shiny leather insoles caused my feet to slide around when walking. Was informed I need to pay £4 to return the item and was also advised to pay an additional charge for recorded delivery. Very disappointed with customer service and will sadly not be ordered from Shrive in future.”

Helpful Report

Posted 2 years ago

We are sorry to hear of your negative experience, but we really appreciate you bringing this to our attention. If we have not been in contact already, a member of our team will be in touch with you shortly. Strive Customer Care Team

Posted 2 years ago

“Ordered two pairs of Trio sandals in size 7. They arrived and both were 7.5/8. No one has responded to my emails. Totally unreliable order fulfillment- even worse customer service.”

Helpful Report

Posted 2 years ago

“Ordered slippers for my wife and paid next day delivery. They arrived three days later (was willing to accept this and couldn’t be bothered to contact customer services) BUT when we looked at the slippers they were “grubby “ obviously had been worn! Contacted customer services who arranged replacement. Returned slippers and didn’t hear anything for 2 weeks. To cut a long story short after contacting customer services three more times and the online chat three times and being told they would be delivered the next day I still have not received them, resulting in requesting refund. Will keep an eye on when I receive my refund. The customer services on line chat repeatedly blaming courier delivery services!! Three comments from me; don’t send “grubby” shoes to customers, customer services don’t repeatedly state shoes will be delivered on a particular date when you cannot guarantee this, and if you be have a problem with your courier delivery services sort out the problem promptly as this reflects badly on Strive.”

Helpful Report

Posted 2 years ago

“I returned a pair of shoes 14th July. Still no refund. Have been fobed off three times by them on the phone saying it’s been paid! No they say it’s gone to Klarna, and they will pay me back? It’s now 21st September and no sign yet of the refund! Why Klarna? It’s my refund due?? Never buy from them again!”

Helpful Report

Posted 2 years ago

“Not please with the quality of the Copenhagen slippers I used only one month over a year. They became undone although only worn indoors and were not used July to September. No help from the customer service. For the quality promised, there is no quality really. Not sure I will use them again. Very disappointed. And yes, looking at other reviews, be careful, returns are not 100% free of quibbles. You have to enter a return request in the first month you bough if you want full refund. The company is a piece of work to deal with.”

Helpful Report

Posted 2 years ago

“The returns process is not only expensive, but they hold onto your money for weeks. Similar to other reviewers - I have just phoned them after waiting over 2 weeks and they tell me that they have processed the refund but it may take several days to appear in my account - no email - nothing . I will not be using them again.”

Helpful Report

Posted 2 years ago

STRIVE FOOTWEAR is rated 2.8 based on 60 reviews