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Stuarts London Reviews

4.8 Rating 18,154 Reviews
98 %
of reviewers recommend Stuarts London
Company Reviews Product Reviews
3,967
 Metrics Info
4.8
Based on 18,154 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Stuarts London Reviews
Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 27th April 2024
Paul
Stuarts London 5 star review on 27th April 2024
Anonymous
Stuarts London 5 star review on 4th April 2024
Cristian
Stuarts London 5 star review on 30th March 2024
Robert
Stuarts London 5 star review on 17th March 2024
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Stuarts London 5 star review on 17th March 2024
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Stuarts London 5 star review on 17th March 2024
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211
Anonymous
Anonymous  // 01/01/2019
5
Jenn
Jenn
Verified Buyer
“Only UK stockist I could find for the item I wanted. The free next day delivery was a nice touch too. Would definitely shop again.”
Stuarts London 5 star review on 19th April 2019
Helpful Report
Posted 5 years ago
1
Simon
Simon
Verified Buyer
“Appalling service. Charged for delivery having advertised it was free. Despite acknowledging I’m due a refund, Stuart’s are refusing to repay me due to my negative comments on social media.”
Stuarts London 1 star review on 15th October 2018 Stuarts London 1 star review on 15th October 2018 Stuarts London 1 star review on 15th October 2018
Helpful Report
Posted 5 years ago
Dear Simon, Under our terms and conditions which are clearly highlighted on the website. We offer a free UK delivery on all orders , providing the minimum spend of £75 is reached. On the top of the screen where it reads 'Free Delivery on all orders over £75' - if you click this text , all terms are displayed for your to read. Once again on the check-out, the delivery charge will only display £0.00 if it's free , at the point of purchase , you can see this is not the case. Your order basket shows £3.95. - If the item was over £75 then this would have been £0.00 in the delivery charge field. At this point you have the choice to continue or not with a purchase. If you were not sure we are contactable by email or directly on the phone, to offer assistance within business hours. Other comments : A message was sent on our Twitter account over the weekend with your concerns , unfortunately no one manages this account over the weekend, tweets do go out from our side, but this is done on an automation that have been set-up during the weekday for the weekend alone. A response was sent back to you on the Monday as soon as we had read your comment and were back in the office. So really nothing was ignored as you have suggested over social media so far on numerous occasions. As a matter of good will we offered to refund your £3.95 as you felt we had mislead you through our marketing. We are not in agreement with you on this and have the right to our own opinion too based on true facts. However to put an end to a baseless argument we decided its best to offer you the £3.95 if that what would make you happy. Yes also, we asked you in a polite email if you could remove all the negative comments you have been posting over social media, as we actually haven't done anything wrong, but would be happy to offer you a free postage , even though you are not actually entitled to it. We also stated that - if you carried on posting negative reviews, about Stuarts , which didn't hold any true basis , we would have not choice but to pass on to our legal to team. This still stands and we thank you for all your posts as this gives us great evidence now to pass on to our legal team regarding your quotes and defamation of our business. Lastly , we have noticed your screen size on the screen shot you sent us , although our website is responsive to most screen sizes, we noticed that on your screen the Free Delivery feature under the header does not display in Full. As you are in portrait mode on your phone, perhaps try turning it to hold landscape would display better. We have uploaded an example of a recent screen shot taken from a standard screen galaxy phone. You will see all the characters in the text display in full. If you would like any further explanation or any form of guidance to use our website , and so nothing is misinterpreted in future we don't hesitate to get back Intouch on email, as we are unable to reply any more of your comments left on social media. Kind Regards Maryam Customer Service Agent.
Posted 5 years ago
5
Nigel
Nigel
Verified Buyer
“First purchase I’ve made and won’t be the last, excellent service and quality pair of Jeans, cheers guys..”
Stuarts London 5 star review on 17th September 2018
Helpful Report
Posted 5 years ago
5
Alexis NEGRETE
Alexis NEGRETE
Verified Buyer
“Item as described. Great communication. Item delivered quick.”
Stuarts London 5 star review on 6th September 2018
Helpful Report
Posted 5 years ago
5
Ean
Ean
Verified Buyer
“I like stuarts London they do it right!”
Stuarts London 5 star review on 4th September 2018
Helpful Report
Posted 5 years ago
5
Verified Buyer
Anonymous
Verified Buyer
“I love my pants! Great quality and shipping was fast.”
Stuarts London 5 star review on 18th July 2018
Helpful Report
Posted 5 years ago
5
Stephen Whelan
Stephen Whelan
Verified Buyer
“Easy and quick delivery”
Stuarts London 5 star review on 6th July 2018
Helpful Report
Posted 5 years ago
4
Verified Buyer
Anonymous
Verified Buyer
“They were fast with intl shipping Packaging was good”
Stuarts London 4 star review on 7th May 2018
Helpful Report
Posted 5 years ago
5
Tony
Tony
Verified Buyer
“Very good standard of service. Would recommend in the future. Very pleased with the products.”
Stuarts London 5 star review on 19th April 2018
Helpful Report
Posted 6 years ago
5
Verified Buyer
Anonymous
Verified Buyer
“Beautiful jacket and a really good fit.”
Stuarts London 5 star review on 11th April 2018
Helpful Report
Posted 6 years ago
5
Annette Oliveras
Annette Oliveras
Verified Buyer
“I am currently wearing & using my purchases straight out of the boxes/FedEx packaging! The ease of web browsing & shopping, purchasing and quick delivery made for a very successful experience. Thank you for making my feet happy, Annette O.”
Stuarts London 5 star review on 18th March 2018
Helpful Report
Posted 6 years ago
5
Jeffrey D
Jeffrey D
Verified Buyer
“Fast delivery of Brutus shirts in the newest colors. We here in the USA don’t have easy access. Will shop with you again.”
Stuarts London 5 star review on 8th March 2018
Helpful Report
Posted 6 years ago
5
Przemek
Przemek
Verified Buyer
“Very happy”
Stuarts London 5 star review on 7th March 2018
Helpful Report
Posted 6 years ago
5
Michael Cardew
Michael Cardew
Verified Buyer
“Shipped my purchase quickly and provided tracking information along the way.”
Stuarts London 5 star review on 14th February 2018
Helpful Report
Posted 6 years ago
5
Steve Pullin
Steve Pullin
Verified Buyer
“Outstanding service! When you have just boa pair of Adidas LA Trainers, at an amazing low price, and it only took 3 days for the items to be delivered to my door IN LOS ANGELES, CA. You can only be impressed with the service! I will be looking forward to using your service again in the very near future!”
Stuarts London 5 star review on 10th February 2018
Helpful Report
Posted 6 years ago
5
Luke
Luke
Verified Buyer
“Quick Delivery , very nice jacket Feels great”
Stuarts London 5 star review on 17th January 2018
Helpful Report
Posted 6 years ago
5
Michael Burns
Michael Burns
Verified Buyer
“Fast ship!”
Stuarts London 5 star review on 10th January 2018
Helpful Report
Posted 6 years ago
5
Bert
Bert
Verified Buyer
“A smooth transaction on the website followed by a speedy delivery. My order was eligible for free shipping so bonus points for that. My jacket arrived well packaged. Jacket itself met all my expectations. Brilliant!”
Stuarts London 5 star review on 9th January 2018
Helpful Report
Posted 6 years ago
5
Andy
Andy
Verified Buyer
“Very competitive prices. Very fast delivery to Northern Ireland. Very good range of quality products available.”
Stuarts London 5 star review on 25th November 2017
Helpful Report
Posted 6 years ago
5
Tim
Tim
Verified Buyer
“Dead good service.”
Stuarts London 5 star review on 25th October 2017
Helpful Report
Posted 6 years ago
5
Jaime Moreno Bonadona
Jaime Moreno Bonadona
Verified Buyer
“I found Stuarts by sheer Chance ,and i am glad , I recently bought two pairs of Nikes ,I live in Australia and after checking my purchase i saw my delivery address was wrong ,I sent an E mail as it was 4am ( british time ) I called on the phone after nine am and to my surprise the correction have already been made ,( will be fair to say that the guy on customer service at the phone ,was very helpful and friendly ,reassuring me that my shoes had been packed and ready for posting ... and to my surprise again ,I received my shoes in less than a week , now i buy a lot from Asia and the USA but never got my items so fast , i Will recommend Stuarts to any one of my friends .love my shoes and will buy more . A thank ful and happy customer.”
Stuarts London 5 star review on 20th August 2017
Helpful Report
Posted 6 years ago
5
Roderick
Roderick
Verified Buyer
“I am living and working in Qatar , delivered without any problem to my front door 😎”
Stuarts London 5 star review on 11th July 2017
Helpful Report
Posted 6 years ago
5
Verified Buyer
Anonymous
Verified Buyer
“Qick answer and fast feedback, they responded any question i had, and the shiping was very fast, the produc georgeous!”
Stuarts London 5 star review on 24th June 2017
Helpful Report
Posted 6 years ago
5
Ben
Ben
Verified Buyer
“Good product, as described in picture. Fast shipping and trust seller !”
Stuarts London 5 star review on 19th June 2017
Helpful Report
Posted 6 years ago
5
Shahzad
Shahzad
Verified Buyer
“They were£40 cheaper than anywhere else, fast delivery, genuine Nike Penny iv, Would highly recomend”
Stuarts London 5 star review on 13th June 2017
Helpful Report
Posted 6 years ago
5
James
James
Verified Buyer
“I purchased my Sanders & Sanders suede chukka boots late on a Sunday evening, EST time, USA. They were on my doorstep in Ohio on Tuesday, 11:45 AM. The boots are as described, and I would not hesitate to purchase again from Stuart's. James Parsons”
Stuarts London 5 star review on 16th May 2017
Helpful Report
Posted 6 years ago
5
Geary Sikich
Geary Sikich
Verified Buyer
“Quick, efficient service.”
Stuarts London 5 star review on 14th April 2017
Helpful Report
Posted 7 years ago
5
Calvin Braxton II
Calvin Braxton II
Verified Buyer
“As advertised , Beautiful authentic product with fast reliable shipping with tracking . I'll definitely be back”
Stuarts London 5 star review on 1st April 2017
Helpful Report
Posted 7 years ago
4
Anthony Daysog
Anthony Daysog
Verified Buyer
“When I purchased my FILA jacket, I did so with some amount of trepidation, as the color scheme of predominantly light and dash of dark blue, I worried, might be too light on the light blue. When it arrived, THANKFULLY, the light blue was actually a bit darker -- so everything turned out great. Based on my experience, I would encourage STUARTS to somehow double-check the accuracy of the picture images they post on-line. Thankfully, all's well that ends well.”
Stuarts London 4 star review on 3rd March 2017
Helpful Report
Posted 7 years ago
4
Farid Izzemeer Amir
Farid Izzemeer Amir
Verified Buyer
“Fast delivery, and really appreciate for the free tax for non EU country. I bought a pair of münchen on friday and received on wednesday (malaysia). Although the tag on the shoe is off when I received it but I do appreciate for the double box. Really recommend this store.”
Stuarts London 4 star review on 2nd March 2017
Helpful Report
Posted 7 years ago
Stuarts London is rated 4.8 based on 18,154 reviews
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