Subrtex Houseware Inc Insights

Subrtex Houseware Inc have a Customer Happiness Grade of B-. Customers love their prices but are unhappy with their refunds.

 

B-
Happiness Grade
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Phone
9093665371

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A

Price - Excellent

91.67%
Industry Average
" I was very skeptical purchasing a mattress online, my wife and I have bought several mattresses for 3 times the price and to our amazement this mattress delivers and is the best mattress out of the box that we have ever bought, I have had it for 4 weeks and we both love it "
- Eric gallant
" Comfortable mattress for a great price. Much better than the old spring mattress we were replacing, and at a much lower cost. Set up was really easy. It looked completely filled out within minutes, but based on a recommendation from a friend we did give it several hours to settle before we actually used it. I can't speak to longevity yet, but after a couple of weeks both my wife and I are pleased. "
- TR
" I did not want to deal with mattress salesmen and overpriced store mattresses. "
- C. Pipes
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F

Refunds - Difficult

33.33%
Industry Average
" You are correct, I did place an order, however it never arrived. I was refunded the amount of my order, but not the 20:00 shipping and handling, which I should also be refunded for. There was no shipping and handling on a product that was never sent. And this is wrong. I was really looking forward to my purchase. "
- Karen Rogers
" I would give a zero if I could. The slip cover nothing like the pictures. When I sent it back it went to the post office near the business. They did nothing to help me. They also sent the wrong color but would not refund the postage. At this time I have not received a refund of any kind. Would never by from this company. "
- Anonymous
" I have not asked for a refund due to the fact it has been almost 10 months since our purchase. "
- James A. Evarts
B
75.00%
Industry Average
" Excellent customer service "
- Anonymous
" Customer service was helpful, suggesting to try without mattress bad or that I can return if still not happy. "
- CL
" Have been sleeping on this for a few months. It is very comfortable for me as a side sleeper. I purchased this mattress over a few other mattress brands because of their customer service. Hopefully I will not have to use it. Reading reviews about how quickly other customers had their issues resolved made purchasing a mattress online a little less scary. "
- Sriracha Bicentennial

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Alice, Customer Support