“We had our service transferred to our new home on 3/22/22 and our service has been none existent since. I have chatted, I have called several times to get several issues resolved and nothing has been done. I requested to have a supervisor call me and was told I would get a phone call within 24-48 hours and nothing. It has been 3 weeks and still no call. So I chatted with them again to request a call and was told I have to call customer service again. I keep getting billed, my billing address is incorrect, still no service, ended up with 2 account numbers and getting no where with any of the service reps I have connected with. Extremely frustrated and disappointed with this company.”
“rip offs, liars, pieces of dirt
they raise the bill every 4 months, then lie about the reason, they have raised my bill every 4 moths since 2016, i have had bundle, since then, started out only paying $68.99 then after 2 years went to $79.00 then every 4 months raising it $30.00, $40.00 and so on, i now pay $166.69, and i only have basic cable which i was forced to go down to in 2017, and today i get my bill and they rasied it another $31.26, claimed everyone got a increase due to covid, COVID SMOVID, thats the same excuse they used over 4 months ago and last year/I AM TIRED OF IT/THIS IS NO RIGHT, CHEATING AMERICANS”
“I had a bundle with Television/Internet for less than 5 months. The cable box needed to be reset almost daily to get the channels to work. The internet was their 1 gig service but third party tests would average 300 Mbps or lower on downstream and 40 Mbps or lower on upstream. The advertised speeds were supposed to be 1000 Mbps/50 Mbps respectively.
They tack on odd fees like:
Broadcast Station Surcharge: $15/mo
Sports Programming: $6.65/mo (even though COVID-19 stop sports)
Network Enhancement fee: $3.50 (not sure what this is, but it doesn't help with speed)
Then I had the internal antenna that broadcasts my SSID through the modem/router I pay for monthly fail. Called to have this repaired and the technician stated this is commonplace. He added an access point to remedy the issue. Later I was charged $60 for the service call and the customer service was less than helpful about taking it off. They stated this is a valid fee because the repair happened on the inside of the house (customer responsibility) versus outside the house (Suddenlink's responsibility).
I cancelled television 1st and have been charged from 12/4/20 - 1/3/21 of service. However, when I turned the television on 12/8/20 my channels were gone. They did not pro-rate my bill.
They have horrible spotty service, terrible customer service, and poor cost-to-value ratio.”
“I just had brand new service installed today with Suddenlink my service was absolutely horrific my TV does not work the channels were not properly set the remote does not work the TV won’t come on or off and there is no Internet connected so I am unable to use my computer . My name is Melissa Ellis my phone number is 304-590-1262 my address is 1965 and 1/2 Quarrier St Charleston Wv 25314- On top of it I spent the last hour and a half on the phone with a customer service rep that tried to be helpful but could not help me with my problem whatsoever - she was unable to reschedule an appointment for me until two days from now — I have been very sick and I am on able to leave my room often this is where I spend the most part of my day and now I have no cable and no Internet due to the horrific service of Suddenlink”
