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sunshine mobile Reviews

4.5 Rating 41,337 Reviews
88 %
of reviewers recommend sunshine mobile
Company Reviews Questions Metrics
4.5
Based on 41,337 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
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Phone:

0370 9988777

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Stephen Curran
Verified Buyer
“Thought I was getting a good phone”
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Posted 7 years ago
Kyle
Verified Buyer
“Just saw it”
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Posted 7 years ago
Kelly Giles
Verified Buyer
“I have been trying to get a contract for a while”
Helpful Report
Posted 7 years ago
Christina Connelly
Verified Buyer
“im not satafide as the contract was only ment to be 16.65 and now ive got to pay 46 pound odde and am not happy”
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Posted 7 years ago
Gary Brown
Verified Buyer
“bad credit”
Helpful Report
Posted 7 years ago
Amalia Cervenakova
Verified Buyer
“Samsung s8”
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Posted 7 years ago
Craig
Verified Buyer
“Need a phone”
Helpful Report
Posted 7 years ago
MISS MARY ONIELL
Verified Buyer
“Odlxjfjfjffndjfmcjcndjddn”
Helpful Report
Posted 7 years ago
Michelle Mcdonagh
Verified Buyer
“Need a phone”
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Posted 7 years ago
Liam Smith
Verified Buyer
“To help me get a phone what I really want”
Helpful Report
Posted 7 years ago
Aurelstan
Verified Buyer
“We will shortly send you an email with further information about your order. Take a min to complete our short survey to tell us what you think about our No Credit Check Mobile Networkis currently awaiting processing We will shortly send you an email with further information about your order. Take a min to complete our short survey to tell us what you think about our No Credit Check Mobile Network”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“October 2017 I ordered a SIM card, next called Sunshine Mobile to cancel my order and was told that once I receive the SIM card I have to return it via recorded delivery once received it will be cancelled. Exactly what I did same day I got it I returned it. Then a payment of £49.32 was taken from my account which I wasn't told that they was going to take money from my account so soon. I called Sunshine Mobile regarding payment taken so soon without me knowing I was told that it was in the terms and conditions..like hell it did. Was told once SIM card received they will refund me. Called everyday for a week not received until I gave post tracking details and proof that it had been signed by Sunshine Mobile employee. Then I get told yes it has been received it's cancelled and refund be made. Once refund was made didn't hear anything wasn't expecting too because I wasn't a customer. Then In July 2017 I receive an email frm QDR Solicistors saying I owed £1550.56 to Sunshine Mobile. Shock and in disbelief that I had not received any letters from Sunshine Mobile and I get this email. I called Sunshine Mobile the lady was so rude and said I committed fraud and I was like how ????? She said any issues I have speak to QDR directly. I have sent them a letter and I will be taking this further especially after reading that Laura has experienced the same has me. I am seeking legal advice and with the Consumer Rights and I won't let this rest....I do belive that all the five star reviews are wrongly done. TWO OF US HAVE BEEN WRONGLY ACCUSED AND CHARGED FOR A HUGE AMOUNT!!!!!! Sunshine Mobile I will make sure that you are taken to court!!!!!!!!!! YOU WRONGLY ADVERTISE AND YOU ARE THE FRAUDSTERS!!!!' SEE YOU IN COURT. I don't even want a reply from your company and I will make sure that I will shame you on social network ????????????????”
Helpful Report
Posted 7 years ago
Kevin
Verified Buyer
“Started up with this company back in April 2017 all seemed well. Then It came to the time to receive my handset which this company lead you to believe it is 12 weeks when in fact it is 14 weeks, I was told that I would require no more than 1 form of ID when in fact I had to send in a few as sunshine mobile require photographic ID. I was also told that on the 12th week once I sent the information in, (I did) the handset was ordered and was lied every time I rang up. A week later i had a phone call from the dispatch manager to say that I needed more ID and the phone was not ordered as yet and will be when he receives the ID. So on the 14th week I recieve my handset lovely open it up only to find not only is the handset opened but the the handset is turned on and has a software installed on it so you can't use the handset to its fullest. When I rang the customer service who BTW is absouloutley appauling, I was told this is in there T&C's and would be taken of when the 12 months had been paid. So I thought rite I will get insurance on my handset as you do when it costs you over £600 most insurance company's require proof of purchase or proof that the handset is being used by you, I have spoke to sunshine mobile staff and managers and said yes that is fine I just need to confirm that there T&C's are intact with the insurers T&C's that was all fine to. I have rang more than 5 times to ask for this to be sent just to be told yes we will send this info to you via email a week a later and nothing. I rang today to be told that not only can you not insure the sunshinemobile phones but if you loose the phone and these are they're words well that is just unfortunate. I am waiting for citizens advise to ring me back and I am writing a full complaint to Andrew Perry. The customer service is awful my nerves are at ends talking to these people who laugh at you, lie to you and when you ask them not to ring you they will ring you back about 5 times more to give you more attitude and try and make you feel that you are the person in the wrong. wish I never went with them.”
Helpful Report
Posted 8 years ago
sunshine mobile is rated 4.5 based on 41,337 reviews
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