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Supanet Reviews

4.4 Rating 624 Reviews
87 %
of reviewers recommend Supanet
4.4
Based on 624 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Read Supanet Reviews
Visit Website

Phone:

07870162472

Email:

gary.holden@tpad.com

Location:

Time Technology Park,
Time Technology Park
Burnley
BB127TW

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Anonymous
Anonymous  // 01/01/2019
answered my question quickly and effectively
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Posted 8 years ago
Hello Clare Thank you for your feedback, glad we could be of assistance today. Many thanks Supanet Customer Services
Posted 8 years ago
The advisor instantly called me a lier in no un certain terms telling me that my information was unreliable and not to be relied on. Rule no1 in customer care. THE CUSTOMER IS ALWAYS RIGHT even when their wrong. Was a bit bizarre. Bordering on Rude.
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Posted 8 years ago
Hello Please accept our apologies that the chat came across as rude, this was not intentional. We've reviewed the chat transcript and one of our senior agents is going to contact you with regards to fibre availability in your area. Many thanks Supanet Customer Services
Posted 8 years ago
you fixed fault and were polite
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Posted 8 years ago
Hello Thank you for your kind feedback, it is much appreciated. Supanet Customer Services
Posted 8 years ago
The operator was very helpful in resolving my issue!! Was very polite and fun! Thank you
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Posted 8 years ago
Hello Katrina Many thanks for your lovely feedback I'll make sure it's passed on to the agent that helped you with your inquiry. Kind regards Supanet Customer Services
Posted 8 years ago
Quick to resolve the issue that I am facing
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Posted 8 years ago
Hello. Thank you for taking the time to leave us your feedback, it is much appreciated. Please don't hesitate to contact us again if we can be of any further assistance. Kind regards Supanet Customer Services
Posted 8 years ago
Conected to a customer service representative within minutes. Was able to answer my query quickly.
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Posted 8 years ago
Hello Dorothy We're pleased we were able to handle your query quickly on live chat, please don't hesitate to contact us again if we can be of any further help. Kind regards Supanet Customer Services
Posted 8 years ago
Yes very happy
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Posted 8 years ago
Hello Jamie Thank you for your 5* review, we're happy to have been of help. Kind regards Supanet Customer Services
Posted 8 years ago
Marco answered all my questions with clear responses.
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Posted 8 years ago
Hello Thank you for your kind feedback, I'll make sure Marco is aware his help has been appreciated. Kind regards Supanet Customer Services
Posted 8 years ago
he sorted my concerns out and explained it clearly was very helpful
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Posted 8 years ago
Ticked Very Good with specific reference to the Live Chat Technical Support service
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Posted 8 years ago
Marco the agent I chatted to was very helpful in answering my questions. Service is faster than waiting in line on the phone. Not happy about price increases.
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Posted 8 years ago
Quick response and sorted my issue
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Posted 8 years ago
not sure yet as my speed is quite low
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Posted 8 years ago
My email account was cut off without any prior notice. Very poor and very stressful. However, the support team helped me get back on-line with a new account. Their service (Marco) was first class; really helpful and really responsive.
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Posted 8 years ago
I had an issue regarding my telephone charges. I used the live chat facility. I was dealt with promptly by Marco who answered my query immediately and in a clear, easily understood, manner. The whole process was easy and quick.
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Posted 8 years ago
Have been with Supanet for a long time and apart from the odd glitch have been quite happy.
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Posted 8 years ago
I received a prompt response from Marco to my question via chat.
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Posted 8 years ago
quick response
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Posted 8 years ago
Rapid response to questions on Live Chat.
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Posted 8 years ago
A variety of packages available
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Posted 8 years ago
Supanet is rated 4.4 based on 624 reviews