Supanet Reviews

Name: Supanet
Address: Time Technology Park, Time Technology Park, Burnley
Rating: 4.44

4.4 Rating 624 Reviews

87 %

of reviewers recommend Supanet

Company Reviews

Questions

Metrics

4.4

Based on 624 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

07870162472

Email:

gary.holden@tpad.com

Location:

Time Technology Park,
Time Technology Park
Burnley
BB127TW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They do not answer emails or the supposed quick web chat. The customer service after a death is shocking. They're internet is slow and sluggish at best and if you're not within a few feet of the modem you don't get a WiFi signal.”

Helpful Report

Posted 2 months ago

“Worst provider I have ever known. Harassed me for money I did not owe them. Asked me to return 2 old out of date, years old routers, which I did. And rhenium they claimed I did not teturn them, even although, I had proof of postage, from Royal Mail. I still get harassing and fraudulent emails directed to my email address. Even though I am no longer with them, and have not been for many years. These emails are intimidating upsetting and fraudulent. They are various addresses with Supanet.com, but none of them are actually addressed to me. So Supanet emails are now generally prone to be actually criminal. I have had to inform the police.”

Helpful Report

Posted 1 year ago

“After being with them for 24 years Supanet decided to cut my landline off without any notification. This is just because I am trying to leave them. They have made up a load of charges and told me they won't switch it back on until I have paid. Please let this be a warning to others to seriously avoid this vile scamming company. I now have loss of landline for seven days and another seven to get me reconnected.”

Helpful Report

Posted 1 year ago

“Absolute joke of a a company never answer the phone paid £60 already been in new flat 3 months WiFi still not gone live because of set backs DO NOT USE THIS COMPANY”

Helpful Report

Posted 1 year ago

“I have been very ill with cancer and have no money and supernet took £68.50 off me because they said I didn't get the router back in time and I didn't tell them the new broadband company I had switched to in time they are a cruel uncaring vile company and I would tell anyone who is thinking of moving to this company not to”

Helpful Report

Posted 1 year ago

“No telephone so u cant complain.live chat tells u to email supanet they ignore email.absolute dog poo.avoid like the plague.keep your money even within cooling off period avoid avoid please.”

Helpful Report

Posted 1 year ago

“The worst experience of my life. Avoid this unprofessional, incompetent and disorganized company at all costs. Caused me a lot of distress, frustration and money for breaking contract due to their false promises which were never fulfilled. You just cant talk ( if you are lucky to get through after one plus hour waiting) to anybody competent on any issue let alone hope for any help.”

Helpful Report

Posted 2 years ago

“Terrible Company said they were BT when I first rang, they set every thing up telling me go live on Monday that didn't happen!! Week without internet, my wife works from home on computer I have two children doing GCSEs I had to send them to relatives, spend hours on the phone, customer services telling that "Monday does run till midnight you know" still not working on Tuesday had to go back to other company to get a service. Now getting txts from SUPERNET to say i owe them £433 for breaking my contract even though they have not supplied the internet. Absolutely disgusting.” DO NOT GO ANY WHERE NEAR THIS COMPANY !!!!!”

Helpful Report

Posted 3 years ago

“Absolutely nightmare. Weeks without internet home I have two children in university. I had to send them to relatives to learn spend hours on the phone, exchanging so many emails nothing made a difference. I had to cancel and get another company to get service home, but still being forced to pay 9 months to the end of contract. Absolutely disgusting.”

Helpful Report

Posted 3 years ago

“Absolutely awful company never again!! If I could of put no stars I would of. Stay clear of them. Terrible customer service and no communication.”

Helpful Report

Posted 3 years ago

“Use this company five years ago and the Internet was rubbish kept dropping out and was so slow move to another company paid all our bills up-to-date five years on there now expecting me to pay a bill of £41.96 absolute rip-off The company is an absolute joke this was all sorted out five years ago Tried to sort it out with them on the phone and the first person was rude and obnoxious Would suggest everybody stays clear this company as they will give you a bill out of the blue and it’s totally fictional”

Helpful Report

Posted 3 years ago

“We had been a longstanding customer of Supanet for over 20 years. The only positive thing I can say is their competitive prices. We had numerous problems over the years arising from routers etc and each solution to the issue resulted in a new router being provided (sometimes at a cost to us) and then having to sign up to another contract. We decided to migrate to another provider this year and even that was full of challenges as our contract was cancelled rather than migrated! We eventually changed providers. I had been asked to return the router we had otherwise we would be charged £69, which I immediately did. I then noticed that £276 had been taken from my bank account - when I contacted Supanet about this I was told it was because I had had 4 routers in total and that until I returned all four then they could not reimburse me. At no time in the past 20 years had I been asked to return any routers and I had not been notified in any form that this money would be taken from my account. Even though I had returned the router we were currently using, they still charged me for it!. I find it difficult to put into words just how frustrating it has been dealing with Supanet and I would NOT recommend this company at all. Their customer service is awful, live chat agents are extremely rude and are no help whatsoever. They are there just to fob you off!”

Helpful Report

Posted 3 years ago

“Appalling service, plus badgering a partner for a router for a service which they were told he hasn’t used for ages, he returned the 1 st router in 2014, He has been in a Care Home for several months. They are now demanding for a service that is not used.”

Helpful Report

Posted 3 years ago

“Don't use this company... I went to renew my contract when I was informed that for the last five years I had and been paying for a appy t.v service which transpired as an offer when I started my contract . I explained I had never recieved or used this product which they agreed they could not prove. I excepted that what was done was done however, they then without communication barred my internet for not returning a box I didn't have. I emailed complaints with no response and then 68 pounds was removed from my account again with no notification. I have now emailed again and awaiting a response. This is an appalling service roll on when my contract ends.”

Helpful Report

Posted 4 years ago

“£50 priority connection charge is a shameful hard-sell designed to take advantage of new customers. Moreover, it's seemingly not refunded even if cancelling in the cooling-off period. A potential legal loophole means Supanet can claim they've expended money on your behalf to a value of £50. To whom and for what exactly? To reduce a 3-4 week wait to a 2-3 week one? Hardly 'priority' by any definition that I know! Shame on you Supanet for shocking business practices. Up to your old tricks again.”

Helpful Report

Posted 5 years ago

“Having just moved house I'm going to be charged £80 for a change of address and although I'm 10 months into my contract I've got to start a new 24 month contract, I think it might be worth paying the £372 to terminate, dont like being held to ransom. Would not use this company again .”

Helpful Report

Posted 5 years ago

“This is the uks worst company they will con you if they can I have written to offcom yo complain”

Helpful Report

Posted 5 years ago

“Felt like I was conned into my contract with them, my internet goes off daily and every time I’ve called to ask for support I get told just to reset it which I now do most day and don’t bother calling anymore. Looking forward to my contract running out.”

Helpful Report

Posted 6 years ago

“Katie was fantastic and very patient helping an old man to get my emails back on my Ifone. Thanks”

Helpful Report

Posted 6 years ago

“Wow just reading the reviews below....I've just received a letter demanding £69 other wise I'll have a debt collection company at my door!!! Funny isn't it come May of this year it will be 6 years to the month that I left Supanet as like comments from below. After the 6 years they can't get the money back......I left 6 years ago because they were an appalling company, took way too much money from my account on various occasions with nothing but hassle to get it back and here they come again wanting MORE!!! Your a shocking company Supanet and I really thought you'd be well gone by now.”

Helpful Report

Posted 6 years ago

Supanet is rated 4.4 based on 624 reviews