Supanet Reviews

Name: Supanet
Address: Time Technology Park, Time Technology Park, Burnley
Rating: 4.44

4.4 Rating 624 Reviews

87 %

of reviewers recommend Supanet

Company Reviews

Questions

Metrics

4.4

Based on 624 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

07870162472

Email:

gary.holden@tpad.com

Location:

Time Technology Park,
Time Technology Park
Burnley
BB127TW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“was having trouble accessing my billing account. was quickly and efficiently sorted through online chat with marco. many thanks”

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Posted 8 years ago

“re activated my email”

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Posted 8 years ago

“A technical adviser sorted out my problem online”

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Posted 8 years ago

“Very prompt, helpful live chat service.”

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Posted 8 years ago

“The agent was extremely friendly and although we were on Live Chat, that came across in the way he dealt with me.”

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Posted 8 years ago

“Quick and efficient response by Conner”

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Posted 8 years ago

“Resolving an email account problem”

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Posted 8 years ago

“They made me happy because once I found out why I couldn't receive emails (Because supanet stopped someone hacking my account) I was pleased that they stopped this at source and once I contacted Marco he was able to help me sort out how to change my password and was able to receive emails once more. I am very impressed with the service in this instance and thank Marco for being very polite and professional.”

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Posted 8 years ago

“Friendly and helpful service”

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Posted 8 years ago

“Very efficient.”

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Posted 8 years ago

“Marco was very helpful and quickly understood my issue.”

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Posted 8 years ago

Hello Anne Thank you for your lovely comments, I'll be sure they are passed on to Marco. Please don't hesitate to contact us again if we can be of any further help. Supanet Customer Services

Posted 8 years ago

“The process was satisfactory but I'm still left without a telephone.”

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Posted 8 years ago

Hello Thank you for your review, please be assured that your technical issue is being dealt with as quickly as possible. Feel free to contact us again if we can be of any further assistance. Supanet Customer Services

Posted 8 years ago

“Live chat works well Tried telephoning but wait was too long, I can only call from a mobile phone which costs a lot.”

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Posted 8 years ago

Hello Thank you for your kind review and comments. Please accept our apologies that our wait times were longer than usual when you tried contacting us, this is something we're working hard to improve. Many thanks Supanet Customer Services

Posted 8 years ago

“Efficient and friendly response to request.”

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Posted 8 years ago

Hello Thank you for your kind comments and review, I'll be sure they are passed on to the agent that helped you today. Supanet Customer Services

Posted 8 years ago

“This is a review specifically for Marco in technical support, who was fantastic. I rang for help on 3 other occasions and couldn't be helped, Marco fixed my problem within 10 minutes so really pleased with his level of support.”

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Posted 8 years ago

Hello Thank you for your lovely comments, I'll make sure Marco is made aware his help was appreciated today. Please don't hesitate to contact us again if we can be of any further help. Supanet Customer Services

Posted 8 years ago

“prompt and helpful replies”

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Posted 8 years ago

Hello Thank you for taking the time to leave a Supanet review. I'll make sure your kind comments are passed on to the agent that helped you today. Supanet Customer Services

Posted 8 years ago

“Marco (Live Chat) was very helpful and resolved the matter excellently”

Helpful Report

Posted 8 years ago

Hello Thank you for your feedback on Marco's help today. I'll make sure that he's made aware you've left this review. Supanet Customer Services

Posted 8 years ago

“Marco was great at helping me”

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Posted 8 years ago

“Agent was very helpful and sorted out my problem very quickly”

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Posted 8 years ago

“IT WAS MUCH QUICKER THAN WAITING FOR AGES ON THE PHONE. I SHOULDN'T HAVE HAD TO CONTACT YOU AS THE PROBLEMS I HAD SHOULD NOT HAVE HAPPENED.”

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Posted 8 years ago

Supanet is rated 4.4 based on 624 reviews