Super Escapes Travel Reviews

4.3 Rating 406 Reviews
D
Happiness Grade
D

Customer Service - Average

50.00%
Industry Average
People work hard and all they want to do rinse their pockets and not deliver the service promised.
posted 9 months ago - Dess
Pond life. Cheating scum. Do not book with these people. I am suing them for refunds. They stupidly confirmed in an email something that they did not deliver. I will really enjoy this and will publish the results of the court case on every forum and with every consumer group I can find. Customer Service.....rubbish! Price ... Extortionate for what you get. Refunds....I hope that you never need or deserve one.
posted 3 years ago - Tony Pearce
Their customer service staff are pushy, speak over you and try to force you into upgrading parts of your holiday, not particularly nice people to deal with.
posted 3 years ago - Laura
Gosh all I can add to the long list of unhappy reviewers is - something went badly wrong with this robbing shower of pond life, they take your money from right under your nose promise you a better deal which it isn't and there's bugger all your getting back! reported to .GOV CMA, trading standards and also section 75 claim back on credit card, I hope they go under, never spoke to an english speaking customer service agent since the initial booking was made - good riddance! and remember to support your local agents, it's time these web agents were ceased!
posted 3 years ago - Anonymous
Harry has been very helpful. I have yet to make my journey & will update on my return with the service provided.
posted 5 years ago - Anonymous
Service from Katie was helpful in sorting out the booking error.
posted 5 years ago - Anonymous