Superfooduk Reviews

Name: Superfooduk
Address: 148 Great North Road, 148 Great North Road, Hatfield
Rating: 4.33

4.3 Rating 1,533 Reviews

84 %

of reviewers recommend Superfooduk

4.3

Based on 1,533 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

01707260233

Email:

parit@superfooduk.com

Location:

148 Great North Road,
148 Great North Road
Hatfield
AL95JN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service very good”

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Posted 9 years ago

“i didn't forget, i chose not to”

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Posted 9 years ago

Thank you for taking the time to comment on your recent purchase, We certainly appreciate your feedback. Please specify your feedback as it helps us to identify areas for improvement. Thank you for shopping us. Kind Regards, Superfooduk.com

Posted 9 years ago

“Had whst I wanted, at a reasonableprice, and delivered it.”

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Posted 9 years ago

“Order not received. Company not replied to questions of where it is.”

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Posted 9 years ago

“Really speedy delivery. Very good service.”

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Posted 9 years ago

“I placed an order with Superfoods on the 2nd of March and received an e-mail from them to say that the goods had been dispatched on the 3rd. However, to date I have received nothing. I sent an e-mail to sales@superfoodsuk on the 10th March and so far they have not even had the courtesy to respond. I am not impressed and doubt on this showing that I will be using this company again !!”

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Posted 9 years ago

Hello, Thank you for the feedback. As we said in our previous email, we try to reply to all enquiries within 48 hours. Also, for some reason, your email went into our spam folder. The order has been sent out by Royal Mail standard delivery without tracking number. We will send out a replacement at once and would appreciate if you can let us know if the original shipment is delivered as well. We apologize for the inconvenience and delay. Kind Regards, Superfooduk.com

Posted 9 years ago

“Great Service Good Quality and Great Price will order again !”

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Posted 9 years ago

“Very helpfull and professional team”

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Posted 9 years ago

“It was easy to make my order and the product was delivered on the date stated.”

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Posted 9 years ago

“Excellebt service and speedy delivery thank you.”

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Posted 9 years ago

“Consistently good products, excellent service and fast delivery - thank you!”

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Posted 9 years ago

“Very slow delivery, ordered on 28th, despatched on 1st but didn't arrive until 9th.”

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Posted 9 years ago

Thank you for the feedback, we were sorry to hear of the problems you have had with your order. We have looked into our tracking record. We have information of this parcel being delivered on the 9th March. One of our Customer Service Representatives will contact you to resolve the issue. Again, please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 9 years ago

“Quick service”

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Posted 9 years ago

“The order I placed did take some time to arrive after I chased for it. At first, I was informed that the product had been discontinued and that I would get a refund, then afterwards I was told that it was offered by another company. However, everything is resolved and I am quite happy now that the 6 bots. GINSAGEL was delivered to me today.”

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Posted 9 years ago

Thank you for taking the time to comment on your recent purchase, we certainly appreciate your feedback as this allows us to focus on what needs improving. We looked into our correspondence record and cannot see any email regrading product availability sent to you. We have informed you about the clearance procedures as the certain countries may require certain documentation before the items are delivered. So, we made you aware that in some cases additional duties may be charged for this order. We are happy that the order has been successfully delivered. Again, please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 9 years ago

“Delivery did not arrive, Superfood immediately despatched a replacement which arrived quickly.”

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Posted 9 years ago

“Order now overdue and email to Superfood asking where it is not yet replied to.”

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Posted 9 years ago

Thank you for the feedback. We have checked. Unfortunately, we have not received any emails for you by using your email address and order number. We did you contact us? We have checked with dispatches and cannot get a tracking update from Royal Mail. We will send out a replacement at once and would appreciate if you can let us know if the original shipment is delivered as well. We apologize for the inconvenience and delay. Kind Regards, Superfooduk.com

Posted 9 years ago

“Got what I wanted at a really great price with very speedy delivery”

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Posted 9 years ago

“A very good service, will definitely buy again”

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Posted 9 years ago

“As I have yet to receive my purchase how can I review. I have e-mailed requesting the matter could be looked into but did not receive a reply. Todate I have not received my order therefore I rate the service and superfoods very poor and will not be purchasing again or recommending to anyone.”

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Posted 9 years ago

Thank you for the feedback. We have checked with dispatches and cannot get a tracking update from Royal Mail. Unfortunately deliveries with any carrier do sometimes go missing and there is very little any seller can do in a short time as enquires with the courier or Royal Mail can take time. We always try and ensure that the product which has gone missing can be sent out again in spite of any cost involved.We would have sent out a replacement but the product is currently out of stock. We will issue a full refund and apologize for the inconvenience and delay. Kind Regards, Superfooduk.com

Posted 9 years ago

“Very quick, efficient service. Great price and quality honey.”

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Posted 9 years ago

Superfooduk is rated 4.3 based on 1,533 reviews