Superfooduk Reviews

Name: Superfooduk
Address: 148 Great North Road, 148 Great North Road, Hatfield
Rating: 4.33

4.3 Rating 1,533 Reviews

84 %

of reviewers recommend Superfooduk

4.3

Based on 1,533 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

01707260233

Email:

parit@superfooduk.com

Location:

148 Great North Road,
148 Great North Road
Hatfield
AL95JN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on the 19 March - after nearly 3 weeks still no delivery and it’s not even shipped yet (their packing is so bad that it’s common it gets damaged and it happened in this case too)”

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Posted 6 months ago

“I'd like to review the product but as it never arrived and I've advise amazon delivery of this I'm still waiting for a response!”

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Posted 1 year ago

“I was told it would be delivered in 4 days as I paid extra. It took over 10 days. And the worst part is they didn't even deliver the product I ordered. Absolutely embarrassing. Don't purchase from here people.”

Helpful Report

Posted 3 years ago

We are sorry to hear this. A member of our customer service team has contacted you to understand and resolve your query as soon as possible. In the future, we ask you to please contact us directly to help us resolve your query as soon as possible.

Posted 3 years ago

“Never received this item yet very disappointed”

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Posted 4 years ago

We are extremely sorry to hear that you have not received your order. A member of our customer service team has contacted you to understand and resolve your query as soon as possible. In the future, we ask you to please message us directly as that will allow us to address and resolve your query much quicker.

Posted 4 years ago

“I haven’t received it yet!”

Helpful Report

Posted 4 years ago

We are sorry to hear this. A member of our customer service team has contacted you to understand and resolve your query as soon as possible. In the future, we ask you to please message us directly as that will allow us to address and resolve your query much quicker.

Posted 4 years ago

“Unfortunately this the worst experience I have had. The order was accepted then cancelled. You took my money and no refund so far. Very disappointed”

Helpful Report

Posted 4 years ago

We are sorry to know this. Please note, a full refund was issued for your order on 17/06/2022 and a refund notification was sent to the email address as well as the contact number provided. However, a member of our customer service team has now contacted you again regarding your order details.

Posted 4 years ago

“Terrible service. Don’t buy. I placed an order 500g of manuka honey then they sent me two 250g of items instead. No explanation no apology. When I questioned them, then they replied me back the stock was sold out. Funnily enough, I can return the items as unwanted therefore I got to pay postal cost. It would have been accepted, if they say before hands so that I can decide what to do with that. Yes. When you do math, it’s going to be the same but it’s trust.”

Helpful Report

Posted 5 years ago

Good afternoon, we are sorry to hear that you were supplied with 2 of 250g tubs instead of 1 of the 500g ordered. A member of our customer service team has contacted you in hope of resolving your query. we sincerely apologise for the inconvenience caused.

Posted 5 years ago

“Paid for next day delivery. Chased up on expected delivery day to be told hadn’t been processed as priority. Delivery free refunded. Told item was on its way. Followed up the following week to be told item damaged in transit and wouldn’t be arriving and that no replacement could be sent. Refund issued. A pain as I’d have just ordered elsewhere and saved the hassle.”

Helpful Report

Posted 6 years ago

We are extremely sorry for the inconvenience caused. As explained, your package was damaged in transit and the courier had to dispose of the parcel. Due to this, a full refund has been issued for your order. We sincerely apologise for this and we hope this does not discourage you from buying from us in the future.

Posted 6 years ago

“don't buy from these cowboys, i did not recieve the product paid for.”

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Posted 6 years ago

“Ordered, took payment, confirmed in stock. I then get an email saying sorry you haven’t received your order, here’s a refund!!!”

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Posted 6 years ago

“on 17.04.2020 you declared my order as dispatched. But DHL got the parcel 29.04.2020.”

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Posted 6 years ago

“They took my money before the order was completed and are lying about it. Avoid.”

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Posted 6 years ago

“Order never arrived”

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Posted 6 years ago

“I ordered an item from here and still haven’t received it. I have also sent an email asking for info. and have had no replies,except a request for this review.I am very disappointed.”

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Posted 6 years ago

“Not received my goods. Emails remain unanswered as does the phone and social media. I would like a response and a refund please”

Helpful Report

Posted 6 years ago

“No response to multiple emails. Was told customer services would call back when I got through on the phone the one time. They didn't.”

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Posted 6 years ago

“I can hardly give a review, as I am still waiting to receive the item, I have sent 2 messages , the item was allegedly posted on the 16/4/20 on 1st class mail , as they are ignoring my messages, there is not a lot I can do about it.”

Helpful Report

Posted 6 years ago

“Very unhappy. Haven't received the order I placed two weeks ago and I paid £7 for express delivery. Product hasn't arrived, have tried multiple times to contact superfoods by text and phone. Haven't received a reply. I'm still waiting for some confirmation of what is going on. Won't use them again.”

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Posted 6 years ago

“The delivery has not yet arrived and you want a review... get your processes checked and refund my money”

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Posted 6 years ago

“I am still waiting for a first class delivery, for over 2 weeks. I have contacted the supplier and had no response. I accept that we are in difficult times. I find their customer care unacceptable.”

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Posted 6 years ago

Superfooduk is rated 4.3 based on 1,533 reviews