Sure Parking Reviews

Name: Sure Parking
Rating: 2.20

2.2 Rating 20 Reviews

30 %

of reviewers recommend Sure Parking

Company Reviews

Questions

Metrics

Phone:

01293 823143

Location:

UNIT 2A, GATWICK BUSINESS PARK, KENNEL LANE, HORLEY United Kingdom
RH6 0AH

Write Your review

Tell us how Sure Parking made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sure Parking 1 star review on 19th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DONT USE THIS COMPANY. SCAMMERS !!!!! Ive used this company a few times in the past and service was always decent but this time i left my car with them and on my app i had a notification that my car had been in a slight collision after they parked it. I had all the proof of screenshots when it was parked and when it was dented. On return i found a dent on my bumper that looks like a towbar was reversed into my bumper. They wont take any responsibility for it. Said they will sort it without my insurance getting involved which they never did. Said they have the evidence that it was there already but after asking 4 times via email replies for the evidence to be sent to me which they claim to have i still haven’t gotten it or had a response on that. Its been 4 weeks now and they have not done a thing. They dont reply to emails or do anything when i call them. All they want is that you will hopefully go away. I have now contacted my insurance company to deal with it and claim it off their insurance. I would stay away from them.”

Helpful Report

Posted 1 day ago

“Fast efficient”

Helpful Report

Posted 1 month ago

“I used this airport parking service while I was on holiday and had a really disappointing experience. They took my car for the duration of my trip, and when it was returned, the engine warning light was on – something that was absolutely not the case when I dropped it off. I immediately contacted them to query this and asked for proof of mileage and records from when the car was taken, but I’ve had no response at all. No explanation, no evidence, and no accountability. The lack of communication and responsibility is shocking. This is not just poor service – it’s completely unprofessional and unacceptable when you’re trusting a company with your vehicle. Do not use this company – awful customer service and zero transparency.”

Helpful Report

Posted 3 months ago

“Do not book with this company. I collected my car from Gatwick and was informed that staff had broken my car key, which required a full replacement. Despite admitting fault at the time, the company has since refused to accept responsibility or reimburse the cost. I have sent multiple emails, but they continue to dismiss my claim. Based on my experience, and after seeing other similar complaints, it seems they frequently avoid liability for damage, citing their terms and conditions. I will never book with this company again, and I strongly advise others to stay away.”

Helpful Report

Posted 7 months ago

“I have used Sure parking for many years. I have found them trustworthy, reliable and friendly.”

Helpful Report

Posted 8 months ago

“This company should be closed down They damaged and dented my car, the whole frame of my car was removed during the collection, punctured my tyre but still refused to even pump it up so i could drive off. Please do not trust them with your car. I have an ongoing complaint at their regulator and they will be shut down very soon.”

Helpful Report

Posted 9 months ago

“I felt overwhelmed by emotions after falling victim to a scam. Fortunately, I found FRAUD SHIELD RECOVERY, a company that initially gave me pause. However, their professionalism and respectful approach alleviated my concerns. The team clearly explained the recovery process, provided regular updates, and avoided making unrealistic promises. Their dedication and communication helped me feel reassured throughout the process. Ultimately, they successfully recovered a significant portion of my lost funds, a welcome surprise.”

Sure Parking 1 star review on 30th June 2025

Helpful Report

Posted 10 months ago

“Great efficient service!… good value for money and polite staff - will definitely use again!”

Helpful Report

Posted 10 months ago

“Avoid at all costs. Arrived 11pm to be told there was a road closure, that has been in place for weeks that they would be more than aware of. Arrived at 1.50am you book meet and greet for convenience which it was far from, left waiting freezing cold and tired after a long flight they took no accountability. Absolute rubbish, God knows where they take your car. If I could give no stars I would. Don't take a chance”

Helpful Report

Posted 1 year ago

“I was extremely nervous when a friend recommended Sure Parking after reading these reviews. I couldn't fault them. I had hand luggage and was in my car 30 MINUTES after the plane touched down. Best ever!”

Helpful Report

Posted 1 year ago

“Absolutely terrible terrible service !! Stay well clear of these absolute cowboys!! The driver was abusive to me when we arrived in car park 5 because we were delayed in the terminal ! I tried to explain and apologise, he told me I had to buy a new exit ticket as the 15 minutes were up !! He was rude, arrogant and abusive! I refused to sign the form saying I was not happy with the hand over and would not sign until I had a valid exit ticket, so he followed me and assaulted me by grabbing me (currently with the police) He forcibly held my car door open so I could not shut it. He stole the key from the ignition of my car after a scuffle whilst I was in it and placed it in a zipped pocket so I could not get it back! He refused to give it to me until I signed the form! I absolutely refused!! Fortunately a supervisor arrived and forced him to return my key and removed him from the situation. DO NOT USE THESE COWBOYS AND JOKERS !! I noted there was an unusual amount of miles on the clock so I’ve no idea where they had been driving my car!! I have tried to complain with there manager named Das but to date I’ve heard nothing back !! I was assaulted, abused, threatened by this individual… Be very wary !! SURE PARKING AVOID LIKE THE PLAGUE ‘”

Helpful Report

Posted 2 years ago

“Worst meet and greet company I have ever used I returned after a week in Turkey, damaged alloys and a chuck taken out of my tyre on my BMW X5. The first thing I did was inspect the car. All the guy dropping the car back was interested in was getting me out of the car park as quickly as possible as the car park ticket was expiring (they only pay for quick drop off). He didint care about the damage even though he admitted damage to the car but to contact head office and they will sort it out. I have written several emails and had no response until now..here was the repsonse: You did not report any damage to us at the Airport you signed the paperwork to state you were happy in the condition it was left. We also state in our terms and conditions: 4.7 We accept no liability for mechanical, structural or electrical failure of any part of your vehicle including windscreens, alarms, immobilisers, glass, flat batteries, tyres and wheels however caused. Its now on its way to the small claims court. Terrible, Terrible company avoid at all costs.”

Helpful Report

Posted 2 years ago

“They damaged my car. They have been ignoring me ever since! Legal action next. Cowboy company - do not use under any circumstances.”

Helpful Report

Posted 3 years ago

“Worst meet and greet company I’ve ever had the misfortune to use”

Helpful Report

Posted 3 years ago

“I recently parked with Sure Parking and from start to end nothing but problems, I book Meet and Greet all the time and this was my first time with Sure Parking. I arrived at Gatwick and forgot to call ahead so called and they said they will be there as quick as they can and when arrived made me pay the £4 exit fee even than the car was picked up within 30min of entering barrier, also on return they lost my keys I gave them and only returned my car key, I couldn't get in my house and had to get a neighbor come home from work to give me a spare set i leave at theirs for emergencies. In addition, when they picked up the car they disconnected my dashcam and not sure Why unless you want to hide something about your driving.”

Helpful Report

Posted 6 years ago

“Sure Parking do not use this company I booked meet and greet parking through FHR and when I returned from holiday into Gatwick in the early hours of Tuesday morning 23.7.19 my car was returned by one of the Sure Parking drivers. He did not inform me that it had been in an accident and due to the late hour and tiredness we did not inspect it before we loaded our cases and drove home. On return home the car was parked in my drive and not used until the following morning, when I went to leave for work I was horrified to see extensive damage to the nearside front corner, including the bumper , wing and wheel. It seems most likely that the driver crashed the car into the wall on one of the tight corners entering the carpark but chose not to mention it, in the hope he would get away with it. I have since had a quote for repairs which is £4250.00. I immediately informed FHR who responded to say that this is not their responsibility and passed me onto the parking operator Sure Parking, who took five days to send a proper response to my complaint. They now claim to have investigated my complaint and found that the damage was not done by them, they have refused to accept any liability and are unable to help further. I regret that I did not check the feedback on Sure Parking before confirming the booking with FHR as their rating and previous customer experiences are very poor. This company has no care for people’s property or their reputation and is happy lie to deny responsibility for their appalling behaviour. I have since had a quote for repairs which is £4250.00. Do not under any circumstances use this company they are verging on criminal and are unfit to be in business”

Helpful Report

Posted 6 years ago

“ILLEGAL FRAUDLENT CAR KEYS MANIPULATION I used Sure Parking between 05/10/18 and 21/10/2018 at the Gatwick and I rate them one star because I can`t give zero. Straight from the beginning the experience was bad. Upon arrival I was delayed half an hour because the arrival instriction in the confirmation email did not match the on-line website where are two other different instructions. I called the non-stop number prior arrival and someone with strong indian accent tried to speak English. I could barely understand his accent. I nearly lost the flight because the arrival instructions directed me to a different parking house! Upon return I received a text message that my car is broken and they will drive me to the car park. I was very surprised. I have 2001 model Golf but it is mechanically safe. It never broke like this. They did not notify me earlier. That would be too much to expect. I checked the car and noticed immobilizer failure therefor, it was not starting. I called my insurance and arranged RAC rescue. They inspected the car and noticed that someone intenionally removed immobilizer chip from my car key!!! I called a specialist who managed to get me going but I lost half a day standing on a cold parking and now I have a car with no security as someone from Sure Parking has my immobilizer chip and probably also made a copy of my car key. I treid to contact the company. No one ever called back, no one ever answered to my complain. AVOID - AVOID - AVOID This is fraudlent car park!!!”

Helpful Report

Posted 7 years ago

“I used this company twice 1st time no problems so used them again, wish i had not, everything was ok until i returned to collect the car on the 1st oct 2016, the front grill badge was missing from the car, i called surepark and they said to contact them later as a manager was not there and that they would look at the photo's taken to see if it was missing when they received the car, after 7 days of phoning i am still no nearer getting anywhere with this company all i get is they cannot do anyting as a manager has to deal with it. i don't think a manager exist. 1st time i used them i guess i was lucky,unfortunately you get what you pay for.”

Helpful Report

Posted 9 years ago

“FRIENDLY AND HELPFUL. WOULD RECOMMEND THEM. Have used this service over a few years and found them to be the best on the Gatwick. very good in all aspects of a travelers needs for parking. always meet you with a smile”

Helpful Report

Posted 12 years ago

“Excellent service at a reasonable price, highly recommended”

Helpful Report

Posted 13 years ago

Sure Parking is rated 2.2 based on 20 reviews