susukoshi pty ltd Reviews

Name: susukoshi pty ltd
Rating: 4.78

4.8 Rating 174 Reviews

95 %

of reviewers recommend susukoshi pty ltd

4.8

Based on 174 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Email:

info@susukoshi.com

Write Your review

Tell us how susukoshi pty ltd made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

susukoshi pty ltd 5 star review on 15th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please do not waste your money with their products, I don't know how they have received such a high rating but I just received few items for my newborn and I was so disappointed by the poor quality of the products. the garments used are so cheap and so thin that it feels like they are disposable products. the photos look amazing though on their website but I have never seen such a poor quality baby products to be honest. I would not buy from this brand and I recommend you shop elsewhere too.”

Helpful Report

Posted 2 months ago

Dear Elmira, we’re truly sorry to hear that you were disappointed with your recent purchase from Susukoshi. Our goal has always been to provide thoughtfully designed, high-quality pieces using certified organic fabrics, and we understand that preferences for fabric weight and style can vary from person to person. As soon as we received your feedback via email, our team reached out to address your concerns and offered a full refund upon return of the items. Unfortunately, we haven’t received a response or the items back to process the refund. We genuinely tried our best to resolve this for you and are still happy to process the return if you'd like to take us up on that offer. Customer satisfaction is incredibly important to us, and while this experience didn’t meet your expectations, we appreciate you giving us a try. If you change your mind, please don’t hesitate to get back in touch—we’re always here to help. Warm regards, Eve

Posted 1 month ago

“Still waiting for order placed 1 month ago”

Helpful Report

Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We have contacted AU POST regarding this when you contact us via email. We will be in touch with you asap once we have the reply 🙏 Kindest, Eve X

Posted 3 years ago

“I cannot give a review yet..i don't get my order for 1 month already..shipping With DHL..usualy DHL only take 1 week at most..”

Helpful Report

Posted 3 years ago

Hi Ira, we are happy to say that we have solved the problem with you via email :) We thank you for your trust in us ❤️

Posted 3 years ago

susukoshi pty ltd is rated 4.8 based on 174 reviews