Suttons Reviews

1.3 Rating 341 Reviews

5 %

of reviewers recommend Suttons

Company Reviews

Questions

Metrics

1.3

Based on 341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 27%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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How quickly does Suttons resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 80% of reviewers feedback is Suttons takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

50.00%

Industry Average

“ Called customer service today, the plants are now due to be delivered on the 15th May. ”

- Anonymous

“ Very bad experiences x3 ! Ordered seeds : came late and very few. Ordered 2 hanging baskets in may : contacted customers service (in vain , no response) / order came 10 days later BUT tiny quantities - no basket - flowers are still not blooming ! Ordered iris bulbs mid-may : still NOT delivered... ”

- Gladys

“ really really really bad .... and deceitful response from Customer Service Department. ”

- Wendy Herd

Suttons Reviews

Customer Service - Average